Salesforce Known Issues
Trailblazer Community

Interaction Studio Campaign Stats showing percentages greater than 100%

Evergage

It is possible in some scenarios for the Campaign Stats to show percentages greater than 100%

In Review ·Reported By 0 ·Updated Yesterday

Interaction Studio Dimension not displaying in UI

Evergage

Dimensions not displaying in User Segment Setup page

In Review ·Reported By 0 ·Updated Yesterday

Recipes showing special characters incorrectly or not showing selection at all.

Evergage

When creating recipes using inclusions or exclusions of items with names which include special characters, after saving the special characters may show as URL encoded or the item may not display when viewing the recipe in the UI.

In Review ·Reported By 0 ·Updated Yesterday

Events fired after Page Load Event don't contain context of the current page item

Evergage

When using the Exit Intent pop-up campaign with an “Add to Cart” action rule, after adding an item to cart on a PDP, the campaign recommends that same product even though you’re still currently viewing the item on page.

In Review ·Reported By 0 ·Updated 6 days ago

Interaction Studio Open Time Email Simulation not working

Evergage

When simulating an Open Time Email campaign which utilizes Any Eligible Item, it is possible that some users will not display any results.

No Fix ·Reported By 1 ·Updated 12 days ago

ETL not interpreting special characters properly

Evergage

When importing values with special characters through an ETL Feed, the special characters are being converted to '?' instead of remaining the designated character.

In Review ·Reported By 3 ·Updated 15 days ago

Recipes menu in Interaction Studio is not reflecting active campaigns

Evergage

When viewing Recipes in the UI, Recipes associated to campaigns may show "Not used in any campaigns".

In Review ·Reported By 0 ·Updated 19 days ago

User Segments missing Revenue value

Evergage

When viewing User Segments show zero revenue if the date range selected includes a date prior to when the User Segment was created.

In Review ·Reported By 0 ·Updated 28 days ago

Segment Revenue Comparison showing different values

Evergage

When reviewing the revenue in the Segment Comparison screen, the values appear lower than what is observed on the Campaign Stats screen. This is due tot he Segment Comparison screen utilizing only the users who are active in the segment where as the Campaign Stats screen displays the value for all u...

In Review ·Reported By 0 ·Updated 2021-07-16

Interaction Studio push token retention issue

Evergage

A push notification provider (like APNS, Firebase, etc) will issue a 'token' for a specific app on a specific device. To send a push notification to that app/device, one sends to that token. Since it would be confusing to potentially message multiple users on the same app/device, by design Interaction...

In Review ·Reported By 0 ·Updated 2021-06-22

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