Salesforce Known Issues
Trailblazer Community

Interaction Studio Campaign displaying escaped values for special characters

Evergage

When items are initially saved, all values are stored correctly as unescaped values in the back-end despite the Interaction Studio UI showing the value as escaped. If an item is manually edited in the UI (via the item detail screen) and then saved, the manual save will cause the escaped values (&)...

Fixed ·Reported By 9 ·Updated 3 days ago

Interaction Studio - User segmentation by favourite based on first/highest category hierarchy issue

Evergage

When using Level 1 or Level 2 categories (higher category levels) within the tree, one cannot segment users based on favourite. This only works on the lowest category within the Hierarchy.

In Review ·Reported By 3 ·Updated 4 days ago

Unable to launch the Interaction Studio Legacy Visual Editor

Evergage

Classic Interaction Studio accounts tethered to the Marketing Cloud may be redirected to the Interaction Studio log-in page when enabling the Visual Editor if any page navigation has occurred after logging into Interaction Studio through Marketing Cloud.

In Review ·Reported By 0 ·Updated 4 days ago

Interaction Studio Profile Objects deleted through ETL reappearing

Evergage

When using User Profile Object ETL, if a user profile object is deleted using ETL while a user has an active session, the deleted user profile object will be restored.

In Review ·Reported By 0 ·Updated 4 days ago

Interaction Studio Open Time Email Simulation not displaying recommendations

Evergage

When simulating an Open Time Email (OTE) campaign which utilizes Any Eligible Item, it is possible that some users will not display any results. The OTE Campaign simulations are running successfully, but appear to not work because the results of images not being found are presented as transparent images,...

In Review ·Reported By 1 ·Updated 6 days ago

Interaction Studio Segment File Export timing out

Evergage

When exporting multiple large user segments, it is possible for timeout issues to occur leading to Segment File Export jobs to fail.

In Review ·Reported By 1 ·Updated 7 days ago

Interaction Studio Segment Rule calculation issue- Attribute value 'is at most' and 'does not exist' includes all Users

Evergage

There is a segment calculation issue when using attribute "is at most" and OR attribute "does not exist" rules together. This results in a Segment that includes all Users on the dataset.

In Review ·Reported By 1 ·Updated 17 days ago

Interaction Studio Promotions list not showing view/click count

Evergage

When viewing the list of Promotions in Interaction Studio, the Viewed and Clicked columns will show '0' even when the promotion has been viewed/clicked within a Campaign.

In Review ·Reported By 1 ·Updated 17 days ago

Unable to use Interaction Studio link present in Sales Cloud

Evergage

When an Interaction Studio account is tethered with Marketing Cloud, the link present in the 'Evergage Link' field will not work to view the contact in Interaction Studio

In Review ·Reported By 3 ·Updated 18 days ago

Interaction Studio - Values being overwritten after running ETL in Profile Objects

Evergage

When updating a Profile Object on a user through ETL, and sending in an event after. This resets the value set by the ETL to a earlier state.

In Review ·Reported By 4 ·Updated 19 days ago

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