Salesforce Known Issues
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Known Issues · Email Clients

Outlook Integration shows a red notification message "We couldn’t save your logging selections … please try again" when using "Log on Send"

Email Clients

After the Winter'22 release when using Log on Send with Outlook Integration, depending on connectivity, it may display the red notification: We couldn’t save your logging selections … please try again" when saving the association in the side panel. Emails can still be sent and associated with the correctly...

Release In Progress - Winter '22 Patch 9.0 ·Reported By 234 ·Updated Yesterday

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 179 ·Updated 3 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 60 ·Updated 2 days ago

Outlook Integration for Mac will always ask user to login if Side Panel is not pinned in New Outlook UI

Email Clients

When Outlook for Mac users are using the New Outlook User interface they will have to Sign in to Outlook Integration every time they reopen the OI Side Panel.

In Review ·Reported By 47 ·Updated Yesterday

Email log error: "We can't deliver your logs because of an error. Try searching again" for orgs on Hyperforce instances

Email Clients

Organizations on Hyperforce instances receive the error " We can't deliver your logs because of an error. Try searching again" when requesting an email log from Setup. How do I know if my Organization is an Hyperforce organization? In Setup navigate to Company Information and check that the Instance...

In Review ·Reported By 36 ·Updated 2 days ago

Approval Merge fields (ie {!Approval_Requesting_User.Name}) values are incorrect in approval email

Activities , Platform , Email Clients , Flow , Process Builder

Approval merge field values are showing incorrect information in approval emails. When record is initially submitted for approval, in the email we are getting submitter name for both: {!ApprovalRequest.Process_Approver} (wrong value)* {!Approval_Requesting_User.Name} (right value) And when...

In Review ·Reported By 27 ·Updated 2 days ago

The "The All" day event field doesn't sync from Exchange to Salesforce with Lightning Sync event sync

Email Clients

The All day event field seems to be a mapped field in a Lightning Sync configration but when an All Day event is created in an Outlook/Exchange Calendar the field is not populated in Salesforce after synchronization. Likewise a sync of an Event from Salesforce to Exchange/Outlook drops the All Day event...

In Review ·Reported By 17 ·Updated Yesterday

Email-to-Case: Error(s) encountered while processing 1878602504-xxxx (-1480517569) with body containing start or end magic character

Activities , Platform , Email Clients

Email-to-Case: Error(s) encountered while processing 1878602504-xxxx (-1480517569) with body containing start or end magic characters For example , the content shouldn't contain unicode characters like uFFFF or uFFFE,

In Review ·Reported By 0 ·Updated Yesterday

Sending or Saving a List Email Draft will Return the Following Error: Invalid Email Address: FromAddress

Email Clients

When attempting to send a list email or save a draft list email, a red banner will be returned with the following error: "Invalid Email Address: FromAddress" At this point, the email will not send or save. The root issue is that the sending from address contains uppercase characters.

In Review ·Reported By 14 ·Updated 3 days ago

Email logs show a host ID not the actual recipient in the "recipient" column

Email Clients

Emails logs for Sandboxes CS209, CS211, CS213, CS215, CS217, CS219, CS210, CS212, CS214, CS216, CS218, CS220 and instances refreshed on the weekend of September 18th, NA65, NA66, NA72 ,NA73, NA76, NA77, NA86, NA87 may show recipients that are host addresses similar to "warmup@sp1.ia5.siterelay.mta.salesforce.com"...

In Review ·Reported By 15 ·Updated 4 days ago

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