Salesforce Known Issues
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Known Issues · Email Clients

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 115 ·Updated 4 days ago

The "The All" day event field doesn't sync from Exchange to Salesforce with Lightning Sync event sync

Email Clients

The All day event field seems to be a mapped field in a Lightning Sync configration but when an All Day event is created in an Outlook/Exchange Calendar the field is not populated in Salesforce after synchronization. Likewise a sync of an Event from Salesforce to Exchange/Outlook drops the All Day event...

In Review ·Reported By 26 ·Updated 2 days ago

Lightning Sync with Office365 - Delay in syncing events from Outlook to Salesforce

Email Clients

Event sync from Outlook to Salesforce is delayed by a minimum of two hours (maximum 8 hours or beyond). There is no issue/delay observed for events syncing from Salesforce to Outlook.

In Review ·Reported By 32 ·Updated 3 days ago

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series in the Outlook calendar, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm. The email server...

In Review ·Reported By 345 ·Updated 7 days ago

Outlook Integration's Inbox Insert Availability - Hyperlink is missing on "View in Calendar" Text on SalesforceIQ Notification email

Email Clients , Outlook

The Inbox users receive SalesforceIQ Notification once the customer selects a timeslot. The Inbox user observed that the calendar hyperlink on the “View in Calendar” Text is missing.

In Review ·Reported By 1 ·Updated 2 days ago

Gmail Integration does not show matching People records

Email Clients

Gmail Integration does not show matching People records, and "Log Event" button shows greyed out

In Review ·Reported By 9 ·Updated 3 days ago

Insert Availability - Inbox Insert Availability window not defaulting to user's time zone

Email Clients , Einstein Activity Capture

When using the Inbox Availability feature, in Outlook/Gmail Integration or Lightning, the user may experience that the Availability window's Time Zone field does not auto-populate their default time zone (Salesforce time zone). The field shows "Select an option" instead. This could happen because...

In Review ·Reported By 4 ·Updated 3 days ago

Creating a new record in Outlook Integration may not present a toast notification

Email Clients , Outlook

When creating the first record via Outlook Integration, a toast notification may not pop. The record is still created, and all future new records should toast.

In Review ·Reported By 1 ·Updated 3 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 76 ·Updated 8 days ago

Outlook Integration throws error "Action failed: forceSearch:searchGDP$controller$init" when using the search feature

Email Clients , Outlook

After users click on the Search box, Outlook Integration will display the error message "Sorry to Interrupt This page has an error. You might just need to refresh it. Action failed: forceSearch:searchGDP$controller$init [Object expected] Failing descriptor: {forceSearch:searchGDP$controller...

In Review ·Reported By 0 ·Updated 8 days ago

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