Known Issues · Email Clients
The All day event field seems to be a mapped field in a Lightning Sync configration but when an All Day event is created in an Outlook/Exchange Calendar the field is not populated in Salesforce after synchronization. Likewise a sync of an Event from Salesforce to Exchange/Outlook drops the All Day event...
In Review ·Reported By 4 ·Updated 3 days ago
Cannot send simple email with about 25.6MB file attached
When the file which is in the specific file size range (about 25.6MB) is attached to the email with simple subject and body, the following error occurs and email is not sent. --- UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 416760988-156772...
In Review ·Reported By 2 ·Updated 5 days ago
Email Clients , Outlook , Lightning
Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.
In Review ·Reported By 41 ·Updated 7 days ago
Approval Merge field(e.g {!Approval_Requesting_User.Name} ) values are incorrect in approval email
Activities , Platform , Email Clients , Flow , Process Builder
Approval merge field values are incorrect in approval emails The email template is attached as Approval Assignment Email Template. When record is submitted for approval, in the email we are getting submitter name only for both ApprovalRequest.Process_Approver (Right Value) [Article: https://help.salesforce.com/articleView?id=approvals_considerations_mergefields.htm&type=5] Approval_Requesting_User.Name...
In Review ·Reported By 4 ·Updated 7 days ago
Inbox Availability brings back a blank window - Office 365/Exchange
When using Outlook Integration with Inbox Insert Availability feature the users Calendar will show blank in the pop out window
Fixed - Winter '21 Patch 13.2 ·Reported By 34 ·Updated 8 days ago
Lightning Sync - Google Meet links have stopped auto-populating after an event is synced
Email Clients , Einstein Activity Capture
Due to a change in Google Calendar API, Lightning Sync (and EAC) for Google no longer auto-populates the Google Meet link after an event is synced from Salesforce to Gmail (Google Calendar).
In Review ·Reported By 5 ·Updated 10 days ago
Unable to open email links in Google Chrome
When opening a dashboard or report with an email link in Google Chrome, and clicking that email link, it results in an error such as the following: "Requests to the server have been blocked by an extension." When viewing the Chrome Developer Console, the following error is observed: "Refused...
In Review ·Reported By 2 ·Updated 12 days ago
Users see a "null" exception error while trying to login to Salesforce Inbox
When users try to log in to Salesforce Inbox (legacy Inbox, Outlook/Gmail Integration with Inbox on the desktop email client and the Inbox mobile app) for the first time, the login attempt will fail with a "null" exception error message.
Fixed - Summer '20 ·Reported By 68 ·Updated 13 days ago
Email Services - 421 esmtp: protocol deviation at TLS level
On rare occasions TLS negotiation with our MTAs (Mail Transport Agent) may error (this is not unusual for SMTP negotiation between MTAs.).
In Review ·Reported By 3 ·Updated 13 days ago
Lightning Sync - Updates made to events in Salesforce do not consistently sync to Outlook or Gmail
Email Clients , Outlook , Einstein Activity Capture
Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...
No Fix ·Reported By 31 ·Updated 14 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
