Salesforce Known Issues
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Known Issues · Email Clients

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 47 ·Updated 2 days ago

Salesforce Outlook Integration - Outlook desktop client freezes due to memory leak

Email Clients , Outlook

Memory leaks happen when opening and closing emails in new windows (by double clicking) with pinnable add-in with Edge Webview. The memory usage of "Desktop App Web Viewer" process grows to an extent that it might freeze Outlook or reaches add-in memory limit and crashes ultimately, rendering add-ins...

In Review ·Reported By 33 ·Updated 2 days ago

No Email Logs Returned if Filter is Searched with Comma Separated Email Addresses

Email Clients , Messaging

When pulling an Email Log, and filtering the query with multiple email addresses separated with commas, the log file will return with 0 results. Example Filter: name1@domain1.com,name2@domain2.com

In Review ·Reported By 20 ·Updated 2 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 7 ·Updated 2 days ago

Edit Logged Event and update "Event Type" field in Outlook Integration panel throws an error as ""MISSING LABEL__ PropertyFile - val An error occurred

Email Clients

Edit Logged Event and update "Event Type" field in Outlook Integration panel throws an error as ""MISSING LABEL__ PropertyFile - val An error occurred while trying to update the record".

Release In Progress - Summer '20 ·Reported By 7 ·Updated 4 days ago

When 'Compliance BCC Email' is enabled, bcc address details were not updated in EmailMessage record when mail sent from LEX whereas updated in classic

Activities , Platform , Email Clients , Lightning

When 'Compliance BCC Email' is enabled in the org, bcc address details were not updated in EmailMessage record when mail sent from LEX. Whereas the same updated on sending it from EmailAuthor (classic) ================= The customer reported that when 'Compliance BCC Email' is enabled in the org,...

In Review ·Reported By 2 ·Updated 9 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Release In Progress - Summer '20 ·Reported By 17 ·Updated 10 days ago

When sending an Email via quick action, an error appears when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets

Email Clients

hen sending an Email via quick action, the error "Error on parameter record: java://sfdc.uisdk.connect.api.output.RecordRepresentation" can be seen when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets an empty list for the ccIds fields of the email message. -...

In Review ·Reported By 21 ·Updated 11 days ago

Declined events in Gmail is getting deleted by Lightning sync for Gmail where Declining an event in Gmail with "Show declined events" should stay.

Activities , Platform , Email Clients

the Declined events in Gmail is getting deleted by Lightning sync for Gmail where Declining an event in Gmail with "Show declined events" should stay.

Fixed - Spring '20 Patch 16.0 ·Reported By 2 ·Updated 11 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

Scheduled - Winter '21 ·Reported By 52 ·Updated 12 days ago

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