Salesforce Known Issues
Trailblazer Community

Known Issues · Email Clients

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 85 ·Updated Yesterday

Outlook Integration, attachments may not save while logging email

Email Clients

When using Outlook Integration to log email with attachments, the attachment may not be saved and the User will see a notification bell message in Salesforce, Email attachments Some attachments may have failed to download, please review the appropriate record in Salesforce for accuracy

In Review ·Reported By 50 ·Updated 2 days ago

When sending an Email via quick action, an error appears when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets

Email Clients

hen sending an Email via quick action, the error "Error on parameter record: java://sfdc.uisdk.connect.api.output.RecordRepresentation" can be seen when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets an empty list for the ccIds fields of the email message. -...

In Review ·Reported By 50 ·Updated 2 days ago

Email Recipients within the "Email Publisher" can autocomplete prior to completing the email address when using different language keyboards.

Performance , Email Clients , Lightning

When user tries to type few characters using non-english language keyboard on 'To', 'CC' & 'BCC' fields within Classic UI Case Feed EmailPublisher action OR LEX UI Email QuickAction, the input is not accepted and word gets auto-completed in different browsers. Some known Examples: ================== б...

In Review ·Reported By 23 ·Updated Today

Reply/Reply All/Forward options are missing intermittently

Email Clients

Reply/Reply All/Forward options are missing from non-case Email Message records within Lightning Experience (LEX) UI intermittently. These options appear on the Email Message records after waiting for a while.

In Review ·Reported By 11 ·Updated Today

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 28 ·Updated 3 days ago

New!Password reset messages will always be sent irrespective of access level configured to send email

Activities , Platform , Email Clients

Some customers reported that in Winter '21 orgs that "Password Reset Emails (System Emails) are sent in spite of setting Access to Send Email - Access level to "No access" under Deliverability settings."

In Review ·Reported By 1 ·Updated Yesterday

Outlook Desktop client and launches the Salesforce OI addin with embedded IE11, the addin is stuck and it shows some Errors

Activities , Email Clients , Outlook

For users that are still using IE11, the Outlook Desktop client and launches the Salesforce OI addin with embedded IE11, the addin is stuck and it shows some Errors below: Loading of the application may be slow. You can wait, try closing the app and re-opening it, or clear your settings and reconnect....

In Review ·Reported By 1 ·Updated 2 days ago

Gmail & Outlook Integration: Feed tab shows tracking info but it is greyed out and frozen/not clickable

Email Clients , Outlook

Gmail & Outlook Integration: Feed tab shows tracking info but it is greyed out and frozen/not clickable for a few minutes. In some instances, the tab might not show any information at all while it's frozen.

In Review ·Reported By 5 ·Updated 3 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 52 ·Updated 6 days ago

1 to 10 of 123 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.