Salesforce Known Issues
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Known Issues · Email Clients

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 110 ·Updated Yesterday

When sending an Email via quick action, an error appears when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets

Email Clients

hen sending an Email via quick action, the error "Error on parameter record: java://sfdc.uisdk.connect.api.output.RecordRepresentation" can be seen when leaving the CC field blank if an apex implementation of QuickActionDefaultsHandler sets an empty list for the ccIds fields of the email message. -...

In Review ·Reported By 86 ·Updated 3 days ago

Outlook Integration, attachments may not save while logging email

Email Clients

When using Outlook Integration to log email with attachments, the attachment may not be saved and the User will see a notification bell message in Salesforce, Email attachments Some attachments may have failed to download, please review the appropriate record in Salesforce for accuracy

In Review ·Reported By 106 ·Updated 4 days ago

Approval Merge fields (ie {!Approval_Requesting_User.Name}) values are incorrect in approval email

Activities , Platform , Email Clients , Flow , Process Builder

Approval merge field values are showing incorrect information in approval emails. When record is initially submitted for approval, in the email we are getting submitter name for both: {!ApprovalRequest.Process_Approver} (wrong value)* {!Approval_Requesting_User.Name} (right value) And when...

In Review ·Reported By 50 ·Updated 3 days ago

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 284 ·Updated 8 days ago

Lightning Sync with Office365 - Delay in syncing events from Outlook to Salesforce

Email Clients

Event sync from Outlook to Salesforce is delayed by a minimum of two hours (maximum 8 hours or beyond). There is no issue/delay observed for events syncing from Salesforce to Outlook.

In Review ·Reported By 23 ·Updated 8 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 67 ·Updated 11 days ago

Outlook Integration for Mac will always ask user to login if Side Panel is not pinned in New Outlook UI

Email Clients

When Outlook for Mac users are using the New Outlook User interface they will have to Sign in to Outlook Integration every time they reopen the OI Side Panel.

Fixed - Spring '22 Patch 11.0 ·Reported By 184 ·Updated 16 days ago

Email-to-Case (E2C): Inbound emails are not threaded and create new cases when "In-Reply-To" contains multiple message IDs

Email Clients , Lightning

The new E2C threading does not attach incoming emails to existing cases if the headers have multiple message Ids in the "In-Reply-To" field

In Review ·Reported By 16 ·Updated 16 days ago

Outlook/Gmail Integration w/ Inbox returns incorrect calendar availability

Email Clients

Users who attempts to insert free time availability using Outlook/Gmail Integration will see the image color indicating organizer availability that may not be accurate.

In Review ·Reported By 3 ·Updated 16 days ago

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