Known Issues · Email Clients
When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....
In Review ·Reported By 138 ·Updated 2 days ago
Outlook Integration, attachments may not save while logging email
When using Outlook Integration to log email with attachments, the attachment may not be saved and the User will see a notification bell message in Salesforce, Email attachments Some attachments may have failed to download, please review the appropriate record in Salesforce for accuracy
In Review ·Reported By 66 ·Updated Yesterday
Outlook integration is unable to resolve shared folder access and presents the following error: "Hmm. The email server is unavailable. Please try again later." Microsoft has removed the capability of accessing shared folders via EWS causing this feature to no longer work. https://docs.microsoft...
In Review ·Reported By 53 ·Updated Today
Platform , Email Clients , Lightning , Einstein Activity Capture
Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>
In Review ·Reported By 35 ·Updated Today
Approval Merge field(e.g {!Approval_Requesting_User.Name} ) values are incorrect in approval email
Activities , Platform , Email Clients , Flow , Process Builder
Approval merge field values are incorrect in approval emails The email template is attached as Approval Assignment Email Template. When record is submitted for approval, in the email we are getting submitter name only for both ApprovalRequest.Process_Approver (wrong value) [Article: https://help.salesforce.com/articleView?id=approvals_considerations_mergefields.htm&type=5] Approval_Requesting_User.Name...
In Review ·Reported By 22 ·Updated Yesterday
Activities , Platform , Email Clients , Outlook , Einstein Activity Capture
Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...
In Review ·Reported By 14 ·Updated Today
After creating a Recurring Event in Outlook, users may observe that the Recurring Event is not created in Salesforce. This can be due to a Workflow Rule on the Event object that triggers a Field Update.
Scheduled - Winter '22 ·Reported By 9 ·Updated 2 days ago
Users on Outlook and in Lightning Experience connected to an Office 365 account will not see their existing events when attempting to use the "Insert Availability" feature when composing an email.
In Review ·Reported By 4 ·Updated 2 days ago
Lightning/Einstein Activity Capture Sync - Contacts Not Syncing from/to Salesforce to Exchange
Platform , Email Clients , Outlook , Lightning , Einstein Activity Capture
Lightning/Einstein Activity Capture syncing of Contacts - not syncing to/from Salesforce to Exchange. NOTE: other issues can affect Contact sync, so the behavior experienced may not be related to this Known Issue. To validate, log a Salesforce support case as this issue is only related to an "NIO" issue...
In Review ·Reported By 19 ·Updated 3 days ago
Inbox Insert Availability, inserted time slots in the Email are grayed out
When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.
In Review ·Reported By 66 ·Updated 5 days ago
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