Salesforce Known Issues
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Known Issues · Email Clients

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 138 ·Updated 2 days ago

Outlook Integration, attachments may not save while logging email

Email Clients

When using Outlook Integration to log email with attachments, the attachment may not be saved and the User will see a notification bell message in Salesforce, Email attachments Some attachments may have failed to download, please review the appropriate record in Salesforce for accuracy

In Review ·Reported By 66 ·Updated Yesterday

Outlook Integration unable to access Shared folders with the following error "Hmm. The email server is unavailable. Please try again later."

Email Clients

Outlook integration is unable to resolve shared folder access and presents the following error: "Hmm. The email server is unavailable. Please try again later." Microsoft has removed the capability of accessing shared folders via EWS causing this feature to no longer work. https://docs.microsoft...

In Review ·Reported By 53 ·Updated Today

Couldn't save changes to your Einstein Activity Capture configuration email is sent when user is de-activated

Platform , Email Clients , Lightning , Einstein Activity Capture

Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>

In Review ·Reported By 35 ·Updated Today

Approval Merge field(e.g {!Approval_Requesting_User.Name} ) values are incorrect in approval email

Activities , Platform , Email Clients , Flow , Process Builder

Approval merge field values are incorrect in approval emails The email template is attached as Approval Assignment Email Template. When record is submitted for approval, in the email we are getting submitter name only for both ApprovalRequest.Process_Approver (wrong value) [Article: https://help.salesforce.com/articleView?id=approvals_considerations_mergefields.htm&type=5] Approval_Requesting_User.Name...

In Review ·Reported By 22 ·Updated Yesterday

Outlook Integration - EAC Profile-Based Assignment fails when User doesn't have View Setup and Configuration

Activities , Platform , Email Clients , Outlook , Einstein Activity Capture

Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...

In Review ·Reported By 14 ·Updated Today

Lightning Sync - Workflow Rule on the Event object prevents Recurring Events from saving to Salesforce

Email Clients

After creating a Recurring Event in Outlook, users may observe that the Recurring Event is not created in Salesforce. This can be due to a Workflow Rule on the Event object that triggers a Field Update.

Scheduled - Winter '22 ·Reported By 9 ·Updated 2 days ago

Insert Availability does not populate existing calendar events in Outlook and Lightning Experience(when connected to O365)

Email Clients

Users on Outlook and in Lightning Experience connected to an Office 365 account will not see their existing events when attempting to use the "Insert Availability" feature when composing an email.

In Review ·Reported By 4 ·Updated 2 days ago

Lightning/Einstein Activity Capture Sync - Contacts Not Syncing from/to Salesforce to Exchange

Platform , Email Clients , Outlook , Lightning , Einstein Activity Capture

Lightning/Einstein Activity Capture syncing of Contacts - not syncing to/from Salesforce to Exchange. NOTE: other issues can affect Contact sync, so the behavior experienced may not be related to this Known Issue. To validate, log a Salesforce support case as this issue is only related to an "NIO" issue...

In Review ·Reported By 19 ·Updated 3 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 66 ·Updated 5 days ago

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