Known Issues · Email Clients
After the Winter '21 Sandbox upgrade Outlook Configurations and Lighting Sync details do not show in the setup tree of the upgraded Sandboxes. Note: it is expected these options will not be available in Sandboxes if they are not available in the source production organization
In Review ·Reported By 71 ·Updated 2 days ago
With the following Organization Setup/Configuration: - Send Through External Email Services enabled for Office 365 - Email Attachments setting (Setup | Email Administration | Email Attachments): "Include as attachment up to Salesforce email size limit or as links if more" When a user sending...
In Review ·Reported By 36 ·Updated 2 days ago
Lightning Sync - Updates made to events in Salesforce do not sync to Outlook or Gmail inconsistently
Email Clients , Outlook , Einstein Activity Capture
Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...
In Review ·Reported By 24 ·Updated 2 days ago
Lightning Sync for Outlook - Events are not syncing both ways for few orgs
Lightning Sync for Events not working both ways only for a few orgs.
Fixed - Summer '20 Patch 20.3 ·Reported By 15 ·Updated Today
Platform , Email Clients , Outlook , Einstein Activity Capture
EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts
In Review ·Reported By 7 ·Updated Yesterday
Activities , Platform , Email Clients
Case Outbound Email Attachments are soft deleted if the attachments are uploaded directly from local drive. The issue is only observed in LEX and not when using docked composer.
In Review ·Reported By 3 ·Updated Yesterday
Activities , Content and Files , Email Clients , Outlook , Einstein Activity Capture
Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google
In Review ·Reported By 1 ·Updated 2 days ago
Activities , Platform , Email Clients , Flow , Process Builder
Approval merge field values are incorrect in approval emails The email template is attached as Approval Assignment Email Template. When record is submitted for approval, in the email we are getting submitter name only for both ApprovalRequest.Process_Approver (wrong value) Approval_Requesting_User.Name...
In Review ·Reported By 1 ·Updated 3 days ago
While logging email, the 'Include attachments' pop-up list does not scroll
In Outlook and Gmail Integration, the 'Include attachments' pop-up list does not scroll which prevents a User from unselecting some attachments while logging an email.
Scheduled - Spring '21 ·Reported By 0 ·Updated 4 days ago
Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce
Email Clients , Einstein Activity Capture
Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.
Release In Progress - Winter '21 ·Reported By 7 ·Updated 5 days ago
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
