Salesforce Known Issues
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Known Issues · Email Clients

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 78 ·Updated 2 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 49 ·Updated Yesterday

Send Through External Email Services via Office 365 - Error During Send Email Action with Attachment > 3MB

Email Clients

With the following Organization Setup/Configuration: - Send Through External Email Services enabled for Office 365 - Email Attachments setting (Setup | Email Administration | Email Attachments): "Include as attachment up to Salesforce email size limit or as links if more" When a user sending...

Scheduled - Summer '21 ·Reported By 47 ·Updated Yesterday

Outlook Integration, attachments may not save while logging email

Email Clients

When using Outlook Integration to log email with attachments, the attachment may not be saved and the User will see a notification bell message in Salesforce, Email attachments Some attachments may have failed to download, please review the appropriate record in Salesforce for accuracy

In Review ·Reported By 43 ·Updated 3 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 35 ·Updated 3 days ago

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series that was sync'ed by Lightning Sync, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm....

In Review ·Reported By 5 ·Updated Yesterday

"undefined Confirm to retry" error when logging an event in a Lightning Sync-enabled org

Email Clients , Outlook

Users see the error message "undefined Confirm to retry" when trying to log an event using Outlook Integration or Gmail Integration in a Lightning Sync-enabled org

In Review ·Reported By 2 ·Updated Yesterday

Outlook Integration “Log on Send” intermittently adds emails as Tasks instead of Email Message

Email Clients , Outlook

The “Log on Send” button in Outlook Integration will some times add an email only as a task, and will not create an Email Message record.

In Review ·Reported By 1 ·Updated Yesterday

Related Campaign drop down is not showing in List Email if the List Email is launched from assorted campaign members

Activities , Platform , Sales and Marketing , Email Clients

Related Campaign drop down is not showing in List Email if the List Email is launched from assorted campaign members

In Review ·Reported By 1 ·Updated 2 days ago

HTML Template with Letterhead has 'Line' Rendering Variance in Salesforce Classic vs Lightning Experience User Interface

Email Clients

When a Classic HTML Template with Letterhead is used in Lightning Experience, the height values of the Letterhead (top/middle/bottom) lines are not respected. The height changes are rendered as expected in Salesforce Classic.

In Review ·Reported By 5 ·Updated 3 days ago

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