Salesforce Known Issues
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Known Issues · Email Clients

Outlook Integration displays "Something happened when we tried to connect to the Exchange server" when opening an occurrence of an event series

Email Clients , Outlook

When opening an occurrence of an event series in the Outlook calendar, Outlook Integration displays the error "Something happened when we tried to connect to the Exchange server. View more details." Clicking on the "more details" link presents a popup screen with the message: "Hmm. The email server...

In Review ·Reported By 324 ·Updated 3 days ago

List Email - Composer Window Preview Does Not Show Recipients in Review Tab

Email Clients

When steps are completed in a certain sequence; selecting the 'Review' tab in the List Email composer window will yield no results in the Recipients list.

Release In Progress - Winter '23 Patch 7.0 ·Reported By 81 ·Updated Yesterday

Sending or Saving a List Email Draft will Return the Following Error: Invalid Email Address: FromAddress

Email Clients

When attempting to send a list email or save a draft list email, a red banner will be returned with the following error: "Invalid Email Address: FromAddress" At this point, the email will not send or save. The root issue is that the sending from address contains uppercase characters.

In Review ·Reported By 15 ·Updated Yesterday

[Gmail Integration] User unable to Save/Edit event after inserting a Google Doc in the Event description

Email Clients

User unable to Save/Edit event after inserting a Google Doc in the Event description with Chrome that added the Salesforce Extension.

In Review ·Reported By 9 ·Updated 2 days ago

EAC: Email details show and then disappear unexpectedly

Email Clients

EAC will present an email on the activity timeline for a split second then it will disappear unexpectedly Third-Party tools like CodeTwo will change fields on the Emails that are being captured causing this behavior.

In Review ·Reported By 3 ·Updated 2 days ago

Email Calendar Automation Events have Incorrect Re-occurrence Times

Email Clients

When retrieving the times for the calendar the first event (stored as the next recurrence) is correct but each event after is displayed using incorrect information. We believe this to be related to timezones where the account timezone is positive to UTC (such as +5:30). When the automation runs, this...

In Review ·Reported By 3 ·Updated 3 days ago

The "The All" day event field doesn't sync from Exchange to Salesforce with Lightning Sync event sync

Email Clients

The All day event field seems to be a mapped field in a Lightning Sync configration but when an All Day event is created in an Outlook/Exchange Calendar the field is not populated in Salesforce after synchronization. Likewise a sync of an Event from Salesforce to Exchange/Outlook drops the All Day event...

In Review ·Reported By 24 ·Updated 4 days ago

Inbox Insert Availability, inserted time slots in the Email are grayed out

Email Clients , Outlook

When we try to add availability slots in outlook email by marking the timing as "Mark as free" and add to email, the slots show grayed out in the email. It applies to Outlook Integration with Inbox and Inbox Legacy both.

In Review ·Reported By 110 ·Updated 7 days ago

Salesforce Support Case collaborators with .energy domain extensions cannot be added

Email Clients

Within salesforce support open case, you try to add a case collaborators with email domain extension .energy produce error: "case collaborators error while updating case collaborators. Please refresh or try again later."

In Review ·Reported By 4 ·Updated 7 days ago

Email Recipients within the "Email Publisher" can autocomplete prior to completing the email address when using different language keyboards.

Performance , Email Clients , Lightning

When user tries to type few characters using non-english language keyboard on 'To', 'CC' & 'BCC' fields within Classic UI Case Feed EmailPublisher action OR LEX UI Email QuickAction, the input is not accepted and word gets auto-completed in different browsers. Some known Examples: ================== б...

In Review ·Reported By 25 ·Updated 10 days ago

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