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Known Issues · Einstein Platform Services

Activate model requires access to insert FieldClassificationSetting, but userCanAccessPredictionSetupPage allows access to those with only Case update

Einstein Platform Services

A non-sysadmin user attempted to activate an Einstein Classification model, and clicking the activation button did nothing, and the model wasn't activated.

In Review ·Reported By 1 ·Updated 2 days ago

Einstein Case Classification is not working for agents without View Setup and Configuration Permission

Service Cloud Console , Einstein Platform Services , Winter 23

Users are unable to see Einstein Recommendations under the Case Classification section in Case with Einstein Case Classification User permission set assigned

Fixed - Winter '23 Patch 15.0 ·Reported By 14 ·Updated 2022-11-23

Einstein Prediction Builder Unable To Create New Predictions When Using Fields From Some Managed Packages

Packaging , Einstein Platform Services

Creating a new prediction and using fields from some managed packaged which require licenses, can result in an error like the one below: sObject type 'CustomField' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your...

In Review ·Reported By 18 ·Updated 2022-10-22

Limit reached for Enabled MLPredictionDefinitions

Einstein Platform Services

Limit error received when creating new predictions and building existing predictions. Error on Creation: Limit reached for Enabled MLPredictionDefinitions Error on Building Prediction for existing model: Einstein couldn’t save some of your changes. Go back one step, then forward to this page, and...

In Review ·Reported By 4 ·Updated 2022-10-18

Einstein recommendations programmatically tagged list items, but visually is not represented as a list for the user

Einstein Platform Services

When viewing the Einstein recommendations they are being shown as a list but are not tagged as a list for screen readers

Fixed - Summer '21 ·Reported By 1 ·Updated 2022-10-04

Einstein Classification results in an error [Cannot read properties of undefined (reading 'handleRefresh')]

User Interface , Einstein Platform Services

Users may find that the Einstein Classification component results in the following error on initially loading a record. Performing a refresh of the page resolves the error for an undetermined period of time. /aura`LightningJSError`AuraClientException`238.0`LOGGING_ONLY`one:one`runtime_service_predictions:einsteinFieldRecommendations`handleRefresh`[Lightning-JS-Gack]...

Fixed - Winter '23 Patch 4.0 ·Reported By 3 ·Updated 2022-09-23

Einstein Recommendation Builder cannot be disabled from Setup page

Einstein Platform Services

Einstein Recommendation Builder cannot be disabled from Setup page after it is enabled. You can toggle the button to off, but when you refresh the page, it still shows that the feature is on. The issue was only visible when there was no recommendation in the setup page.

Fixed - Summer '21 Patch 13.0 ·Reported By 0 ·Updated 2022-08-08

Einstein Prediction component not displayed for users

Lightning , Einstein Platform Services

The Einstein Prediction component is not displayed for users that don't have the "View Setup and Configuration" permission.

No Fix ·Reported By 2 ·Updated 2022-07-26

Einstein Prediction Builder Loses Condition Changes when editing saved Predictions

Einstein Platform Services

When editing an existing/saved prediction to delete a condition, changes to the prediction may not be saved after: - Navigating back during the builder wizard - Clicking Check Data during the builder wizard - Committing the changes

Fixed - Winter '22 Patch 8.0 ·Reported By 1 ·Updated 2022-02-16

Dataflow Job fails when field created in Compute Relative node of type saql doesn't get rows to process

Einstein Platform Services

When a filter node doesn't return any rows in the data stream and there is a ComputeRelative node and slice node / augment node after it, the dataflow fails. Failure occur when a Field created using expression type "SAQL" is mentioned to in slice/aug node, whereas the Dataflow doesn't fail when field...

In Review ·Reported By 1 ·Updated 2022-02-15

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