Known Issues · Einstein Platform Services
Packaging , Einstein Platform Services
Creating a new prediction and using fields from some managed packaged which require licenses, can result in an error like the one below: sObject type 'CustomField' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your...
In Review ·Reported By 11 ·Updated 10 days ago
Flow , Einstein Platform Services
Flow triggered when an action is taken on an Einstein recommendation Next Best Action, is creating multiple records on custom Object
In Review ·Reported By 2 ·Updated 24 days ago
Einstein Case Classification is not showing “Einstein Recommendations”link on cases
Some cases are NOT showing "Einstein Recommendations" option
In Review ·Reported By 0 ·Updated 2021-03-30
Einstein Case Classification build fails when the field "Language" is added
Einstein Case Classification build fails when the field "Language" is added. Error : "Can't build the predictive model because of the following fields: Language"
Fixed - Spring '21 Patch 3.0 ·Reported By 5 ·Updated 2021-02-16
Einstein Platform Services , Disability and Product Accessibility
When viewing the Einstein recommendations they are being shown as a list but are not tagged as a list for screen readers
Scheduled - Summer '21 ·Reported By 1 ·Updated 2021-02-04
Limit reached for Enabled MLPredictionDefinitions
Limit error received when creating new predictions and building existing predictions. Error on Creation: Limit reached for Enabled MLPredictionDefinitions Error on Building Prediction for existing model: Einstein couldn’t save some of your changes. Go back one step, then forward to this page, and...
In Review ·Reported By 3 ·Updated 2021-01-11
Opportunity "Clone With Related" button results to Error Id -835266075
Sales and Marketing , Einstein Platform Services
Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org
Fixed - Winter '21 ·Reported By 20 ·Updated 2020-10-19
Insights not appearing on home tab without View Setup
Platform , User Interface , Einstein Platform Services
Users without view setup are seeing the message: "Einstein is analyzing your data 24/7. To see all your relevant insights, make sure you're following all the records that are important to you."
Fixed - Winter '21 Patch 1.0 ·Reported By 2 ·Updated 2020-10-19
Einstein Case Classification gives all user profiles edit access to Language field on cases
Platform , Authentication , Einstein Platform Services
When Einstein Case Classification is enabled in an org, all user profiles are modified to include default edit access to the Language field on cases. When the profile is modified, it's Last Modified By field updates to list a System Administrator user. The Language field is available in all Enterprise,...
In Review ·Reported By 0 ·Updated 2020-06-18
Einstein Insights Component Yielding Cannot read property 'length' of undefined
Sales and Marketing , Einstein Platform Services
When the Einstein Insights component is added to page layouts (such as the Account page layout), it is possible that it will throw an error of the form: TypeError: Cannot read property 'length' of undefined This will stall the page from loading and users may experience very long load times for those...
Fixed - Spring '20 Patch 13.0 ·Reported By 20 ·Updated 2020-04-06
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