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Known Issues · Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075

Sales and Marketing , Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org

Fixed - Winter '21 ·Reported By 20 ·Updated 11 days ago

Einstein Insights Component Yielding Cannot read property 'length' of undefined

Sales and Marketing , Einstein Platform Services

When the Einstein Insights component is added to page layouts (such as the Account page layout), it is possible that it will throw an error of the form: TypeError: Cannot read property 'length' of undefined This will stall the page from loading and users may experience very long load times for those...

Fixed - Spring '20 Patch 13.0 ·Reported By 20 ·Updated 11 days ago

Top Insights column in the Opportunity List View are not localized to the user's language.

Sales and Marketing , User Interface , Einstein Platform Services

When viewing the Top Insights column in the Opportunity List View, the insights are not localized to the user's language. This is because when the SCE Integration User is created (Sales Insights Integration user), the language that is assigned to that user is the org's default language.

In Review ·Reported By 0 ·Updated 11 days ago

Einstein Prediction Builder Unable To Create New Predictions When Using Fields From Some Managed Packages

Packaging , Einstein Platform Services

Creating a new prediction and using fields from some managed packaged which require licenses, can result in an error like the one below: sObject type 'CustomField' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your...

In Review ·Reported By 14 ·Updated 23 days ago

Einstein Prediction Builder Loses Condition Changes when editing saved Predictions

Einstein Platform Services

When editing an existing/saved prediction to delete a condition, changes to the prediction may not be saved after: - Navigating back during the builder wizard - Clicking Check Data during the builder wizard - Committing the changes

In Review ·Reported By 1 ·Updated 24 days ago

Dataflow Job fails when field created in Compute Relative node of type saql doesn't get rows to process

Einstein Platform Services

When a filter node doesn't return any rows in the data stream and there is a ComputeRelative node and slice node / augment node after it, the dataflow fails. Failure occur when a Field created using expression type "SAQL" is mentioned to in slice/aug node, whereas the Dataflow doesn't fail when field...

In Review ·Reported By 1 ·Updated 26 days ago

Recipe Jobs may intermittently fail in orgs residing in SYD public cloud

Einstein Platform Services

Recipe jobs in orgs residing in SYD public cloud like AP20 may randomly fail. The error in the UI may vary.

In Review ·Reported By 10 ·Updated 2021-09-14

Einstein Recommendation Builder results in Error occurred while fetching Recommendation Configuration for Api Name in sandbox

Service , Einstein Platform Services

Attempting to use Einstein Recommendation Builder in sandboxes may result in the following build error: Error! Error occurred while fetching Recommendation Configuration for Api Name Build_APIName_Here - null

Fixed - Summer '21 Patch 13.0 ·Reported By 0 ·Updated 2021-08-09

Einstein Case Wrap-Up exceptions occur for non-admins

Service Cloud Console , Einstein Platform Services , Summer 21

When non-admin users attempt to activate Einstein Case Wrap-Up, they may see an error message on the component that reads "Something went wrong. Refresh the page or contact your Admin for assistance" An exception is generated with the following message: "No such column 'AiRecordInsightId' on entity...

Fixed ·Reported By 1 ·Updated 2021-08-03

Flow triggered when an action is taken on a Einstein recommendation Next Best Action, is creating multiple records on custom Object

Flow , Einstein Platform Services

Flow triggered when an action is taken on an Einstein recommendation Next Best Action, is creating multiple records on custom Object

In Review ·Reported By 3 ·Updated 2021-07-23

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