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Known Issues · Einstein Platform Services

Einstein Prediction Builder Unable To Create New Predictions When Using Fields From Some Managed Packages

Packaging , Einstein Platform Services

Creating a new prediction and using fields from some managed packaged which require licenses, can result in an error like the one below: sObject type 'CustomField' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your...

In Review ·Reported By 11 ·Updated 10 days ago

Flow triggered when an action is taken on a Einstein recommendation Next Best Action, is creating multiple records on custom Object

Flow , Einstein Platform Services

Flow triggered when an action is taken on an Einstein recommendation Next Best Action, is creating multiple records on custom Object

In Review ·Reported By 2 ·Updated 24 days ago

Einstein Case Classification is not showing “Einstein Recommendations”link on cases

Einstein Platform Services

Some cases are NOT showing "Einstein Recommendations" option

In Review ·Reported By 0 ·Updated 2021-03-30

Einstein Case Classification build fails when the field "Language" is added

Einstein Platform Services

Einstein Case Classification build fails when the field "Language" is added. Error : "Can't build the predictive model because of the following fields: Language"

Fixed - Spring '21 Patch 3.0 ·Reported By 5 ·Updated 2021-02-16

Einstein recommendations programmatically tagged list items, but visually is not represented as a list for the user

Einstein Platform Services , Disability and Product Accessibility

When viewing the Einstein recommendations they are being shown as a list but are not tagged as a list for screen readers

Scheduled - Summer '21 ·Reported By 1 ·Updated 2021-02-04

Limit reached for Enabled MLPredictionDefinitions

Einstein Platform Services

Limit error received when creating new predictions and building existing predictions. Error on Creation: Limit reached for Enabled MLPredictionDefinitions Error on Building Prediction for existing model: Einstein couldn’t save some of your changes. Go back one step, then forward to this page, and...

In Review ·Reported By 3 ·Updated 2021-01-11

Opportunity "Clone With Related" button results to Error Id -835266075

Sales and Marketing , Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org

Fixed - Winter '21 ·Reported By 20 ·Updated 2020-10-19

Insights not appearing on home tab without View Setup

Platform , User Interface , Einstein Platform Services

Users without view setup are seeing the message: "Einstein is analyzing your data 24/7. To see all your relevant insights, make sure you're following all the records that are important to you."

Fixed - Winter '21 Patch 1.0 ·Reported By 2 ·Updated 2020-10-19

Einstein Case Classification gives all user profiles edit access to Language field on cases

Platform , Authentication , Einstein Platform Services

When Einstein Case Classification is enabled in an org, all user profiles are modified to include default edit access to the Language field on cases. When the profile is modified, it's Last Modified By field updates to list a System Administrator user. The Language field is available in all Enterprise,...

In Review ·Reported By 0 ·Updated 2020-06-18

Einstein Insights Component Yielding Cannot read property 'length' of undefined

Sales and Marketing , Einstein Platform Services

When the Einstein Insights component is added to page layouts (such as the Account page layout), it is possible that it will throw an error of the form: TypeError: Cannot read property 'length' of undefined This will stall the page from loading and users may experience very long load times for those...

Fixed - Spring '20 Patch 13.0 ·Reported By 20 ·Updated 2020-04-06

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