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Known Issues · Einstein Platform Services

Einstein Case Wrap-Up exceptions occur for non-admins

Service Cloud Console , Einstein Platform Services , Summer 21

When non-admin users attempt to activate Einstein Case Wrap-Up, they may see an error message on the component that reads "Something went wrong. Refresh the page or contact your Admin for assistance" An exception is generated with the following message: "No such column 'AiRecordInsightId' on entity...

Fixed ·Reported By 1 ·Updated 2 days ago

Flow triggered when an action is taken on a Einstein recommendation Next Best Action, is creating multiple records on custom Object

Flow , Einstein Platform Services

Flow triggered when an action is taken on an Einstein recommendation Next Best Action, is creating multiple records on custom Object

In Review ·Reported By 3 ·Updated 13 days ago

Einstein Recommendation Builder cannot be disabled from Setup page

Einstein Platform Services

Einstein Recommendation Builder cannot be disabled from Setup page after it is enabled. You can toggle the button to off, but when you refresh the page, it still shows that the feature is on. The issue was only visible when there was no recommendation in the setup page.

In Review ·Reported By 0 ·Updated 27 days ago

Einstein Prediction Builder Unable To Create New Predictions When Using Fields From Some Managed Packages

Packaging , Einstein Platform Services

Creating a new prediction and using fields from some managed packaged which require licenses, can result in an error like the one below: sObject type 'CustomField' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your...

In Review ·Reported By 13 ·Updated 2021-06-17

Lead Scoring Segmentation returning duplicate fields cauing Lead Scoring Segmentation setup flow to fail

Einstein Platform Services , Summer 21

When creating field segmentation for Einseting Lead scoring there are duplicate field values displayed in the criteria of fields to include in the segmentation. This is cauing the Lead Scoring Segmentation setup flow to fail

In Review ·Reported By 0 ·Updated 2021-06-09

Einstein Case Classification build fails when the field "Language" is added

Einstein Platform Services

Einstein Case Classification build fails when the field "Language" is added. Error : "Can't build the predictive model because of the following fields: Language"

Fixed - Spring '21 Patch 3.0 ·Reported By 5 ·Updated 2021-02-16

Einstein recommendations programmatically tagged list items, but visually is not represented as a list for the user

Einstein Platform Services , Disability and Product Accessibility

When viewing the Einstein recommendations they are being shown as a list but are not tagged as a list for screen readers

Fixed - Summer '21 ·Reported By 1 ·Updated 2021-02-04

Limit reached for Enabled MLPredictionDefinitions

Einstein Platform Services

Limit error received when creating new predictions and building existing predictions. Error on Creation: Limit reached for Enabled MLPredictionDefinitions Error on Building Prediction for existing model: Einstein couldn’t save some of your changes. Go back one step, then forward to this page, and...

In Review ·Reported By 3 ·Updated 2021-01-11

Opportunity "Clone With Related" button results to Error Id -835266075

Sales and Marketing , Einstein Platform Services

Opportunity "Clone With Related" button results to Error Id -835266075 when there's a Prediction field created in the object even if Prediction Builder is not enabled in the Org

Fixed - Winter '21 ·Reported By 20 ·Updated 2020-10-19

Insights not appearing on home tab without View Setup

Platform , User Interface , Einstein Platform Services

Users without view setup are seeing the message: "Einstein is analyzing your data 24/7. To see all your relevant insights, make sure you're following all the records that are important to you."

Fixed - Winter '21 Patch 1.0 ·Reported By 2 ·Updated 2020-10-19

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