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Known Issues · Einstein Discovery

Einstein Conversation Insights Not Always Displaying

Einstein Discovery , Service Cloud Voice

It has been observed that in certain situations, Einstein Conversation Insights will become unavailable on some VoiceCall records/recordings. This issue is intermittent. It appears to be caused by a subsequent change being made to the VoiceCall. In some cases this results in the formatting of the...

In Review ·Reported By 1 ·Updated Today

Einstein Discovery - Cannot create stories without edit dataflow or upload csv permissions

Einstein Discovery

If the dataset used to create the story was created with a recipe, story creation will fail if the user does not have edit rights to the dataflow.

In Review ·Reported By 2 ·Updated 2 days ago

Einstein Discovery for Reports error Cannot read properties of undefined (reading ‘type’)

Einstein Discovery

Einstein Discovery for Reports will fail when currency fields are used in the report.

In Review ·Reported By 1 ·Updated 11 days ago

Users without "Manage CRM Analytics" are seeing incorrect information when viewing a Prediction through the Lightning Web Component

Einstein Discovery

When viewing an Einstein Prediction Lightning Web Component that leverages a supplemental dataset as a user with read-only permissions ("View Einstein Discovery Recommendations"), one will see a different score than a user with "Manage CRM Analytics" permissions. The supplemental dataset fields are shown...

Fixed - Winter '23 Patch 15.0 ·Reported By 0 ·Updated 25 days ago

Error while Deploying Einstein Discovery Model to newly refreshed sandbox.

Einstein Discovery

After Sandbox refresh, training metrics don't copy and as a result, when you try to deploy Einstein Discovery Model it will fail with the error message 'Cannot update traininMetrics'

In Review ·Reported By 1 ·Updated 2022-11-07

Deployed BYOM(Bring Your Own Model) prediction definitions should not show up in Recipe and Data flow Predict nodes

Einstein Analytics - Apps , Einstein Analytics - Data Integration , Einstein Discovery

Generating predictions with BYOM(Bring Your Own Model) models is only supported in --> Einstein Predictions Lightning Component --> API However, the BYOM prediction definitions currently show up in Predict nodes for Data flows and Recipes.

In Review ·Reported By 2 ·Updated 2022-11-03

Einstein Vision and Language Model Builder Dataset Training Fails with Error: Trainer process failed to complete

Einstein Discovery , Spring 20

Dataset created from CSV File may fail to train with Error: Trainer process failed to complete on Einstein Vision and Language Model Builder Package Version 1.23. Training fails on UI but runs successfully using API endpoint.

In Review ·Reported By 2 ·Updated 2022-08-08

TCRM - Story crashing while selecting 'Ignore Alert' in High Cardinality alert

Einstein Discovery

Ignoring the High Cardinality Alert causes the screen to crash with this console alert. TypeError: Cannot read properties of undefined (reading 'previewText') OR TypeError: Cannot read properties of undefined (reading 'previewTextLabelInfo')

Fixed - Spring '22 Patch 9.0 ·Reported By 1 ·Updated 2022-08-08

Einstein Discovery: Min - Max not correctly detected for Date Field

Analytics , Einstein Discovery

If your organization does not have "Null Measure Handling" enabled, and you attempt to create a dataset that includes date fields with null values on some records, datasets may not load when clicking "Create Story".

Fixed - Winter '19 Patch 14.0 ·Reported By 1 ·Updated 2022-07-28

Einstein Discovery: "Story Creation Failed" error received when refreshing a Model

Einstein Discovery

Einstein Discovery Story Creation throws an error when an outcome variable is set to "test" and has the values of "0" and "1". The Story can still be created manually despite this error, but Model Refresh will fail when the error is encountered.

Fixed - Summer '21 Patch 6.0 ·Reported By 3 ·Updated 2022-06-13

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