Salesforce Known Issues
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Known Issues · Einstein Discovery

New!Einstein Discovery - Cannot update model rank due to row lock error on 1OR... record

Einstein Discovery

A known issue is causing changes to model ranking to fail or behave in an unpredictable fashion when updated. This may manifest as a "Sorry to interrupt" error with something like the following: [unable to obtain exclusive access to this record or 1 records: 1OR.....] This error may also appear...

In Review ·Reported By 1 ·Updated Yesterday

Einstein Data Insights showing the error "We encountered an error when creating your story. Please try again later."

Einstein Discovery , Operational Analytics - Reports

If the Locale of a user uses a semi-colon as a delimiter they will encounter an error when running Einstein Data Insights on a report: "We encountered an error when creating your story. Please try again later."

Scheduled - Spring '21 Patch 12.0 ·Reported By 0 ·Updated 5 days ago

Einstein Discovery - Error “This page has an error. You might just need to refresh it. [Not authorized for <datasetId>]"

Einstein Discovery

When a dataset used to create a story is changed, creating a new dataset version, opening the story results in the error “This page has an error. You might just need to refresh it. [Not authorized for <datasetId>]"

Fixed - Spring '21 Patch 1.0 ·Reported By 2 ·Updated 18 days ago

Einstein Predictions - Security predicate on supplemental dataset may prevent prediction scores from being evaluated properly

Einstein Discovery

When a model is deployed with a supplemental dataset for field mapping, a security predicate on the supplemental dataset may prevent the Integration User from seeing rows and as a result, the prediction may be evaluated incorrectly and the prediction scores may not be accurate.

Fixed - Spring '21 ·Reported By 2 ·Updated 18 days ago

Bulk Predictions fails due to count query timeout

Einstein Discovery

When choosing a filter for bulk query which turns into a SOQL statement to get the count of rows the result is a time out

Fixed - Spring '21 ·Reported By 0 ·Updated 18 days ago

Dataflow Scoring - Dataflows fail on Prediction nodes even though model is deployed and available for selection in Prediction Node

Einstein Analytics - Data Integration , Einstein Discovery , Spring 21

Customers have reported intermittent impact by an issue in Spring '21 environments when they have 25 or more models deployed. Some Dataflows with Prediction nodes may complete successfully while others fail with the message "Something went wrong while executing the [Prediction Node Name] node: Prediction...

In Review ·Reported By 0 ·Updated 2021-02-01

Einstein Discovery - Scoring jobs may fail without canceling

Einstein Discovery

A known issue is causing Einstein Discovery scoring jobs to sometimes fail without cancelling the job. This appears to be related to row access contention (row locks) from other jobs.

Scheduled - Summer '21 ·Reported By 1 ·Updated 2021-01-27

Bulk Scoring of data from Model Manager is failing

Einstein Discovery

When attempting to bulk scoring of data from Model Manager it will fail for some records

In Review ·Reported By 1 ·Updated 2021-01-19

Discovery - Prediction Write usage increments for predictions using inactive models

Einstein Discovery

A known issue is causing the "Number of predictions written to Salesforce per day" count to increment for predictions that are using an inactive model. No field values are written, but the count increases regardless.

In Review ·Reported By 1 ·Updated 2021-01-16

Component Visibility Filter Not Respecting Permissions in Perm Set Tied To Einstein Analytics

Platform , User Interface , Einstein Discovery

Customer has a dashboard component on their lightning record page. This component has a visibility filter based on the Use Einstein Discovery and Use Einstein Analytics permissions. These perms are granted via a permission set and require a specific PSL to be assigned. The component does not render for...

In Review ·Reported By 0 ·Updated 2020-12-17

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