Known Issues · Einstein Bots
Translations do not work for 'Send a Message' rule in dialogs
Einstein Bot is able to translate all the messages except the message in ‘Send a Message’ rule. The translation is not applied only to this rule and works fine for other elements.
In Review ·Reported By 12 ·Updated 2 days ago
Einstein Bot routing the Messaging Sessions to an agent with Unknown Exception
Authentication , Messaging , Einstein Bots
Einstein Bot transfers the Messaging Sessions to the agents with the errorCode as "UNKNOWN_EXCEPTION". Networking instability is affecting the Chatbots connections due to which the Messaging Sessions are routed to the agents. Exceptions in the event logs: 1. [{"message":"An unexpected error occurred....
In Review ·Reported By 10 ·Updated 2 days ago
Chat Bot Dialogue Repeats Messages When Error Is Encountered
When a chatbot dialogue encounters an error, messages are repeated before the error handling messages.
In Review ·Reported By 6 ·Updated 2 days ago
Getting Internal Server Error (Gack Id : 723010892) when trying to open an Einstein Bot version
When opening an Einstein bot version getting an Internal Server Error
In Review ·Reported By 1 ·Updated 3 days ago
Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled
Live Agent , Lightning , Einstein Bots
When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...
In Review ·Reported By 8 ·Updated 6 days ago
Android Firefox: conversation is stuck in new tab when chasitor clicks on a link sent by the agent
In Firefox on Android devices, if the agent sends a link where the deployment is present and the chasitor clicks on this link, he won't be able to see new messages from the agent in the new tab.
No Fix ·Reported By 0 ·Updated 12 days ago
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 279 ·Updated 13 days ago
Chat Transcript stuck in a status of "In Progress"
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots , Listviews
If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....
In Review ·Reported By 45 ·Updated 16 days ago
Unable to update bot dialog message
Bot dialog message is not updated when the dialog text 'router' is appended to the end.
In Review ·Reported By 2 ·Updated 16 days ago
Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".
Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".
In Review ·Reported By 11 ·Updated 17 days ago
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