Salesforce Known Issues
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Known Issues · Einstein Bots

Translations do not work for 'Send a Message' rule in dialogs

Einstein Bots

Einstein Bot is able to translate all the messages except the message in ‘Send a Message’ rule. The translation is not applied only to this rule and works fine for other elements.

In Review ·Reported By 12 ·Updated 2 days ago

Einstein Bot routing the Messaging Sessions to an agent with Unknown Exception

Authentication , Messaging , Einstein Bots

Einstein Bot transfers the Messaging Sessions to the agents with the errorCode as "UNKNOWN_EXCEPTION". Networking instability is affecting the Chatbots connections due to which the Messaging Sessions are routed to the agents. Exceptions in the event logs: 1. [{"message":"An unexpected error occurred....

In Review ·Reported By 10 ·Updated 2 days ago

Chat Bot Dialogue Repeats Messages When Error Is Encountered

Einstein Bots

When a chatbot dialogue encounters an error, messages are repeated before the error handling messages.

In Review ·Reported By 6 ·Updated 2 days ago

Getting Internal Server Error (Gack Id : 723010892) when trying to open an Einstein Bot version

Einstein Bots

When opening an Einstein bot version getting an Internal Server Error

In Review ·Reported By 1 ·Updated 3 days ago

Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled

Live Agent , Lightning , Einstein Bots

When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...

In Review ·Reported By 8 ·Updated 6 days ago

Android Firefox: conversation is stuck in new tab when chasitor clicks on a link sent by the agent

Live Agent , Einstein Bots

In Firefox on Android devices, if the agent sends a link where the deployment is present and the chasitor clicks on this link, he won't be able to see new messages from the agent in the new tab.

No Fix ·Reported By 0 ·Updated 12 days ago

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...

In Review ·Reported By 279 ·Updated 13 days ago

Chat Transcript stuck in a status of "In Progress"

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots , Listviews

If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....

In Review ·Reported By 45 ·Updated 16 days ago

Unable to update bot dialog message

Einstein Bots

Bot dialog message is not updated when the dialog text 'router' is appended to the end.

In Review ·Reported By 2 ·Updated 16 days ago

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

Einstein Bots

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

In Review ·Reported By 11 ·Updated 17 days ago

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