Known Issues · Einstein Bots
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 135 ·Updated Yesterday
Pre-chat image not appearing on Bot Builder Preview
When an Embedded Service deployment has custom images under additional branding, such as Pre-chat image, they are not appearing on the Chat window of the Einstein Bot Builder Preview.
Fixed - Winter '21 Patch 6.0 ·Reported By 0 ·Updated Today
Keyboard hotkeys are active when typing in search box
Shortcut keys are triggered when searching for dialog on Bot training tab
In Review ·Reported By 1 ·Updated Yesterday
Live Agent , Communities , Omni-Channel , Einstein Bots
When using a chatbot within a Community and the page is refreshed, bot avatar and last bot message are not aligned. Actual Behavior: The avatar is displaying at the top-left with respect to the message and the message slides to the right. Expected Behaviour: Avatar should display on the bottom-left...
In Review ·Reported By 6 ·Updated 2 days ago
Chat Transcript stuck in a status of "In Progress"
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots , Listviews
If in-line editing is available in a transcript list view that contains the Status field, users can change the status of transcripts to In Progress directly, or may indirectly change it if the list view contains outdated data for the status field of an ended chat and the user is editing a different field....
In Review ·Reported By 13 ·Updated 3 days ago
Unable to map field values to skills during Attribute Setup for Skills-Based Routing
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
During the mapping fields portion of the Attribute Setup for Skill-Based Routing process, if a field with a Data Type of Reference is selected to be mapped to an attribute, and there are a large volume of records for the object being referenced, the ability to select Field Values, Skills, Skill Level...
In Review ·Reported By 3 ·Updated 3 days ago
Einstein Bots intermittently returning Error: No agent is available
Einstein Bots is intermittently showing Error: No agent is available message
In Review ·Reported By 66 ·Updated 5 days ago
SUMMARY: When using a chat bot that has dialogs or choices with very long values, those values will be truncated to 40 characters when interacting with those chat bots via normal chat buttons. However, when using those chat bots in snap-ins, those long values are wrapped instead of truncated. -...
In Review ·Reported By 3 ·Updated 4 days ago
Einstein Bot is not sending messages back to the connected Whatsapp Channel
Service , Messaging , Lightning , Einstein Bots
When a Whatsapp channel is connected to an Einstein Bot, messaging into the Whatsapp channel does not trigger the Bot to respond
In Review ·Reported By 18 ·Updated 5 days ago
While using Einstein bot, if post chat page is added to the chat button, when the chat ends because of no agents availability then "Conversation ended by lost connection" message is displayed instead of "Conversation ended by bot".
In Review ·Reported By 3 ·Updated 5 days ago
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