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Known Issues · Einstein Bots

Getting FIELD_NOT_UPDATABLE Error while trying to update CaseId on Chat Transcript entity using Process Builder

Einstein Bots , Spring 21

When trying to update CaseId on Chat Transcript object using Process Builder, we are getting FIELD_NOT_UPDATABLE Error . Process Builder Error Message: Error Occurred: The flow tried to update these records: null. This error occurred: FIELD_NOT_UPDATABLE: You cannot edit this field - null.

In Review ·Reported By 36 ·Updated Today

Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled

Live Agent , Lightning , Einstein Bots

When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...

In Review ·Reported By 12 ·Updated Yesterday

Chat Bot Dialogue Repeats Messages When Error Is Encountered

Einstein Bots

When a chatbot dialogue encounters an error, messages are repeated before the error handling messages.

In Review ·Reported By 7 ·Updated 2 days ago

Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'

Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots

An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...

In Review ·Reported By 336 ·Updated 8 days ago

Translations do not work for 'Send a Message' rule in dialogs

Einstein Bots

Einstein Bot is able to translate all the messages except the message in ‘Send a Message’ rule. The translation is not applied only to this rule and works fine for other elements.

Scheduled - Summer '22 Patch 11.0 ·Reported By 28 ·Updated 8 days ago

Dialog opened metric in the report show inaccurate value.

Einstein Bots

Dialog opened metric in the report created leveraging object 'Conversation Definition Dialog Daily Metrics' shows inaccurate value.

In Review ·Reported By 2 ·Updated 10 days ago

Phone Number system entity in Einstein Bots does not work as intended

Einstein Bots

Starting Winter '22, a phone number system entity has been introduced as a data type for chatbot dialogs. Bot admins can use this as a way to have chasitors enter phone numbers and have it validated and sanitized out of the box. But using this entity, even in a happy path/hello world scenario results...

In Review ·Reported By 23 ·Updated 11 days ago

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

Einstein Bots

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

In Review ·Reported By 14 ·Updated 23 days ago

Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button

Service , Live Agent , Omni-Channel , Einstein Bots

Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button, when chats are transferred from bot to agent.

In Review ·Reported By 1 ·Updated 25 days ago

Incorrect value of Transcript EndTime when agent disconnects, and the chat routs to the next available agent

Live Agent , Omni-Channel , Einstein Bots

The EndTime field of the Chat Transcript has an incorrect value when the chat is transferred to a second agent because the first one got disconnected

No Fix ·Reported By 1 ·Updated 25 days ago

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