Known Issues · Einstein Bots
When trying to update CaseId on Chat Transcript object using Process Builder, we are getting FIELD_NOT_UPDATABLE Error . Process Builder Error Message: Error Occurred: The flow tried to update these records: null. This error occurred: FIELD_NOT_UPDATABLE: You cannot edit this field - null.
In Review ·Reported By 36 ·Updated Today
Embedded Chat fails to load from a Visualforce page or Bot in orgs with NameSpace prefix enabled
Live Agent , Lightning , Einstein Bots
When NameSpace prefix feature is enabled in an Org, Embedded chats initiated from a Visualforce page or Einstein Bot fail. An error for the failure will be present in the browser console > network logs such as the example below: /**/embedded_svc.liveAgentAPI.handleChatSettings({"messages":[{"type":"EmbeddedServiceError",...
In Review ·Reported By 12 ·Updated Yesterday
Chat Bot Dialogue Repeats Messages When Error Is Encountered
When a chatbot dialogue encounters an error, messages are repeated before the error handling messages.
In Review ·Reported By 7 ·Updated 2 days ago
Live Chat Transcripts stuck in a status of 'In Progress' or 'Waiting'
Service , Live Agent , Service Cloud Console , Lightning , Omni-Channel , Einstein Bots
An agent leaving a chat and/or visitor ending a chat can result in the Live Chat Transcript record to be lost to race conditions causing the status to become stuck in either “In Progress” or “Waiting” Note: There are other ways in which transcripts can become stuck with a status of "In Progress" or...
In Review ·Reported By 336 ·Updated 8 days ago
Translations do not work for 'Send a Message' rule in dialogs
Einstein Bot is able to translate all the messages except the message in ‘Send a Message’ rule. The translation is not applied only to this rule and works fine for other elements.
Scheduled - Summer '22 Patch 11.0 ·Reported By 28 ·Updated 8 days ago
Dialog opened metric in the report show inaccurate value.
Dialog opened metric in the report created leveraging object 'Conversation Definition Dialog Daily Metrics' shows inaccurate value.
In Review ·Reported By 2 ·Updated 10 days ago
Phone Number system entity in Einstein Bots does not work as intended
Starting Winter '22, a phone number system entity has been introduced as a data type for chatbot dialogs. Bot admins can use this as a way to have chasitors enter phone numbers and have it validated and sanitized out of the box. But using this entity, even in a happy path/hello world scenario results...
In Review ·Reported By 23 ·Updated 11 days ago
Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".
Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".
In Review ·Reported By 14 ·Updated 23 days ago
Service , Live Agent , Omni-Channel , Einstein Bots
Intermittently the Auto Greeting is not showing even after adding the Auto Greeting message within the Chat Agent Configuration and Chat Button, when chats are transferred from bot to agent.
In Review ·Reported By 1 ·Updated 25 days ago
Live Agent , Omni-Channel , Einstein Bots
The EndTime field of the Chat Transcript has an incorrect value when the chat is transferred to a second agent because the first one got disconnected
No Fix ·Reported By 1 ·Updated 25 days ago
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