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Known Issues · Einstein Activity Capture

Outlook Integration - EAC Profile-Based Assignment fails when User doesn't have View Setup and Configuration

Activities , Platform , Email Clients , Outlook , Einstein Activity Capture

Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...

In Review ·Reported By 13 ·Updated Yesterday

Einstein Activity Capture Sync: "All Day" events synced/captured shows Start and End time in GMT Timezone in Salesforce

Einstein Activity Capture

Einstein Activity Capture Sync: "All Day" events synced/captured shows Start and End time in GMT Timezone in Salesforce

In Review ·Reported By 8 ·Updated 2 days ago

Lightning/Einstein Activity Capture Sync - Contacts Not Syncing from/to Salesforce to Exchange

Platform , Email Clients , Outlook , Lightning , Einstein Activity Capture

Lightning/Einstein Activity Capture syncing of Contacts - not syncing to/from Salesforce to Exchange. NOTE: other issues can affect Contact sync, so the behavior experienced may not be related to this Known Issue. To validate, log a Salesforce support case as this issue is only related to an "NIO" issue...

In Review ·Reported By 19 ·Updated 3 days ago

Couldn't save changes to your Einstein Activity Capture configuration email is sent when user is de-activated

Platform , Email Clients , Lightning , Einstein Activity Capture

Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>

In Review ·Reported By 34 ·Updated 7 days ago

Events Synced by Lightning Sync do not appear in Activities Dashboard after org migrates to EAC

Activities , Einstein Activity Capture

Events that were originally synced by Lightning Sync do not appear within the Activities Dashboard after an organization migrates to Einstein Activity Capture.

In Review ·Reported By 1 ·Updated 8 days ago

High Velocity Sales/Activity Capture email bounces are not recorded when NDRs in the mail body do not contain the original message id

Email Clients , Einstein Activity Capture , High Velocity Sales

With Inbox enabled, bounced emails can be tracked by viewing the Individual Engagements on an email record in Salesforce. Additionally, with High Velocity Sales, exit rules on a Sales Cadence can be enabled for either "Exit on soft bounce" or "Exit on hard bounce" which allows a prospect to exit a Sales...

In Review ·Reported By 3 ·Updated 13 days ago

Einstein Activity Capture (EAC) - Event Deleted in Outlook / Exchange Doesn’t Gets Deleted in Salesforce

Einstein Activity Capture

The event deletion is not working from Exchange -> Salesforce direction not working as expected. The event deleted by a user in his Outlook still remains in the Salesforce calendar.

In Review ·Reported By 2 ·Updated 13 days ago

"IsReminderSet" and "ReminderTime" fields get overridden in Salesforce when events are created/updated in Google after sync

Email Clients , Einstein Activity Capture

Users create an event in Salesforce with isReminderSet=False. This event sync to Google. After the round trip transaction from Google to Salesforce the event is updated with isReminderSet=True. This triggers bell notification for the syncing users.

In Review ·Reported By 1 ·Updated 20 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 5 ·Updated 21 days ago

Einstein Activity Capture (EAC) - Emails Captured to Quote Activity Timeline Doesn't Respect the Change of Email address from the Standard Email field

Email Clients , Outlook , Einstein Activity Capture

When we update/change "Contact Name" and 'Email' under "Prepared For" section of Quote, emails still be captured based on the previous values.

In Review ·Reported By 1 ·Updated 22 days ago

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