Known Issues · Einstein Activity Capture
Newer Event Data is Overwritten in Sfdc with Older Data from Exchange/O365
After creating an event in Salesforce, any updates that are made to the event record in Salesforce shortly after it is initially synced to Exchange/O365 are overwritten with the data used to create the event in Exchange/O365. The result is data is lost in Salesforce due to the overwrite and is never...
In Review ·Reported By 1 ·Updated 3 days ago
The event deletion is not working from Exchange -> Salesforce direction not working as expected. The event deleted by a user in his Outlook still remains in the Salesforce calendar.
In Review ·Reported By 19 ·Updated 4 days ago
Einstein Activity Capture uses the Automated Process user and profile to sync changes to Attendees. This can cause unexpected behavior with Attendees on synced events if the Automated Process user and profile do not have edit access to Contact, Account and Event records.
In Review ·Reported By 0 ·Updated 7 days ago
Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task
Activities , Lightning , Einstein Activity Capture
When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task
No Fix ·Reported By 54 ·Updated 30 days ago
Activities , Email Clients , Einstein Activity Capture
Customer states that their formatted emails are displayed differently when viewed in the timeline. The formatted HTML templates, do not show up as they do in an email client when viewed in timeline or on email detail on streamed emails.
No Fix ·Reported By 8 ·Updated 30 days ago
Lightning Sync only: Event Sync Data Set Filter : TODAY is skipping events in GMT+ timezone
Activities , Email Clients , Outlook , Einstein Activity Capture
From our H&T Doc https://help.salesforce.com/articleView?id=sf.outlookcrm_config_event_filters.htm&type=5 The Data Set filter for Today is not correct if the User's local timezone is UTC/GMT+ From the article it says. +++++++++++++++++++++++++++ Under Events, enter one of these filters...
No Fix ·Reported By 2 ·Updated 2022-04-27
High Velocity Sales - Sales Cadence manual emails are not threaded
Einstein Activity Capture , High Velocity Sales
In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...
In Review ·Reported By 12 ·Updated 2022-04-26
Activities , Einstein Activity Capture
One way sync of Contacts from Exchange/Office 365 overwrites the Account name of previously synced Contacts that match based on email address.
Fixed - Spring '22 Patch 18.0 ·Reported By 0 ·Updated 2022-04-21
High Velocity Sales may be disabled in sandbox up refresh and cannot be enabled
Sandbox , Einstein Activity Capture
When a sandbox is created or refreshed from a source organization where High Velocity Sales (HVS) is enabled, clicking "Set Up and Enable" HVS in the sandbox will not enable the feature.
Fixed - Spring '21 ·Reported By 1 ·Updated 2022-04-08
Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Templated Apps
Recipe fails to run when "Sharing Source" is selected in Output Node. Throws: "Something went wrong. Row-level sharing source information for Opportunity is missing"
In Review ·Reported By 5 ·Updated 2022-03-31
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