Known Issues · Einstein Activity Capture
Activity Metrics field First Email Date does not show any value. Last Email Date and Last Call Date are showing the correct values.
In Review ·Reported By 0 ·Updated 3 days ago
In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...
In Review ·Reported By 2 ·Updated 4 days ago
From our H&T Doc https://help.salesforce.com/articleView?id=sf.outlookcrm_config_event_filters.htm&type=5 The Data Set filter for Today is not correct if the User's local timezone is UTC/GMT+ From the article it says. +++++++++++++++++++++++++++ Under Events, enter one of these filters...
In Review ·Reported By 2 ·Updated 10 days ago
When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task
In Review ·Reported By 33 ·Updated 11 days ago
Einstein Activity Capture (EAC) will not sync events, even if they fit the criteria, when email capture is disabled and event sync direction is set to be from Salesforce to Outlook/Exchange.
Fixed - Spring '21 Patch 17.0 ·Reported By 7 ·Updated 17 days ago
Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab
In Review ·Reported By 6 ·Updated 17 days ago
Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...
In Review ·Reported By 11 ·Updated 18 days ago
All Day Events captured/streamed by EAC from Outlook displayed on the previous date in the LEX calendar. There is no issue with All Day events synced by EAC and synced events appear on the correct date.
In Review ·Reported By 9 ·Updated 19 days ago
The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.
In Review ·Reported By 32 ·Updated 23 days ago
When we update/change "Contact Name" and 'Email' under "Prepared For" section of Quote, emails still be captured based on the previous values.
In Review ·Reported By 1 ·Updated 24 days ago
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