Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Activity Metrics: First Email Date does not get populated on few occasions

Activities , Einstein Activity Capture

Activity Metrics field First Email Date does not show any value. Last Email Date and Last Call Date are showing the correct values.

In Review ·Reported By 0 ·Updated 3 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 2 ·Updated 4 days ago

Lightning Sync only: Event Sync Data Set Filter : TODAY is skipping events in GMT+ timezone

Activities , Email Clients , Outlook , Einstein Activity Capture

From our H&T Doc https://help.salesforce.com/articleView?id=sf.outlookcrm_config_event_filters.htm&type=5 The Data Set filter for Today is not correct if the User's local timezone is UTC/GMT+ From the article it says. +++++++++++++++++++++++++++ Under Events, enter one of these filters...

In Review ·Reported By 2 ·Updated 10 days ago

Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task

Activities , Lightning , Einstein Activity Capture

When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task

In Review ·Reported By 33 ·Updated 11 days ago

Einstein Activity Capture does not sync events if email capture is off and event sync direction is Salesforce to Outlook/Exchange

Einstein Activity Capture , Einstein Analytics - Data Integration

Einstein Activity Capture (EAC) will not sync events, even if they fit the criteria, when email capture is disabled and event sync direction is set to be from Salesforce to Outlook/Exchange.

Fixed - Spring '21 Patch 17.0 ·Reported By 7 ·Updated 17 days ago

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

Activities , Platform , Einstein Activity Capture , Einstein Analytics - Data Integration

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

In Review ·Reported By 6 ·Updated 17 days ago

Outlook Integration - EAC Profile-Based Assignment fails when User doesn't have View Setup and Configuration

Activities , Platform , Email Clients , Outlook , Einstein Activity Capture

Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...

In Review ·Reported By 11 ·Updated 18 days ago

Einstein Activity Capture (EAC) - Captured "All Day Event" displaying on the previous date in Lex calendar when Outlook timezone is greater or equal t

Email Clients , Einstein Activity Capture

All Day Events captured/streamed by EAC from Outlook displayed on the previous date in the LEX calendar. There is no issue with All Day events synced by EAC and synced events appear on the correct date.

In Review ·Reported By 9 ·Updated 19 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 32 ·Updated 23 days ago

Einstein Activity Capture (EAC) - Emails Captured to Quote Activity Timeline Doesn't Respect the Change of Email address from the Standard Email field

Email Clients , Outlook , Einstein Activity Capture

When we update/change "Contact Name" and 'Email' under "Prepared For" section of Quote, emails still be captured based on the previous values.

In Review ·Reported By 1 ·Updated 24 days ago

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