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Known Issues · Einstein Activity Capture

Einstein Activity Capture - "Activities aren’t being captured or synced from this account anymore..."

Einstein Activity Capture

Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.

In Review ·Reported By 48 ·Updated 2 days ago

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

In Review ·Reported By 5 ·Updated Today

Einstein Activity capture - Activities get removed from the timeline when admin makes a user inactive

Activities , Einstein Activity Capture

When admin makes a user Inactive in salesforce, that user's activities go away from the timeline. However, if we reactivate the user and revisit the Terms and services we can see the activities back on the timeline. After making the user inactive, the admin receives an email notification from Salesforce...

In Review ·Reported By 15 ·Updated 4 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 27 ·Updated 5 days ago

Lightning Sync - Google Meet links have stopped auto-populating after an event is synced

Email Clients , Einstein Activity Capture

Due to a change in Google Calendar API, Lightning Sync (and EAC) for Google no longer auto-populates the Google Meet link after an event is synced from Salesforce to Gmail (Google Calendar).

Scheduled - Summer '21 ·Reported By 9 ·Updated 5 days ago

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

Activities , Platform , Einstein Activity Capture , Einstein Analytics - Data Integration

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

In Review ·Reported By 3 ·Updated 5 days ago

Metric fields last activity date, last email date showing incorrect for many customers

Activities , Email Clients , Einstein Activity Capture

Metric fields last activity date, last email date showing incorrect for many customers

No Fix ·Reported By 2 ·Updated 5 days ago

Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task

Activities , Lightning , Einstein Activity Capture

When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task

In Review ·Reported By 27 ·Updated 15 days ago

Tableau CRM (Einstein Analytics) - ListEmail records not available in Einstein Activity Capture prebuilt assets

Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses

ListEmail data is currently not available in Einstein Activity Capture prebuilt dashboard and datasets.

Scheduled - Summer '21 ·Reported By 3 ·Updated 23 days ago

Lightning Sync and EAC doesn't sync followed Person Account record not owned by Syncing User and if no updates are made to record.

Email Clients , Outlook , Einstein Activity Capture

If a syncing User follows the Person Account record, same is not getting synced to his Outlook/Exchange. This happens to the Person Account records, which are simply followed by the Syncing User but not owned by him. If the Syncing User makes any feed tracking field updates on the Person Account he just...

In Review ·Reported By 2 ·Updated 26 days ago

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