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Known Issues · Einstein Activity Capture

Einstein Activity Capture email missing from the activity timeline.

Einstein Activity Capture

Email captured by Einstein Activity Capture may be missing from the activity timeline and the email is restored after Salesforce support performs a recrawl. Several issues may cause missing email, please contact Salesforce support to confirm you are experiencing the problem this known issue was created...

In Review ·Reported By 71 ·Updated 4 days ago

Health Check Baseline Updated Error "Error. Can't import. SessionSettings.requireSecureConnections cannot be a boolean setting type."

Activities , Performance , Platform , Salesforce to Salesforce , Knowledge , Lightning , Premier Apps , Einstein Activity Capture , Health Cloud , Salesforce Order Management

Issue Details: ========== Customer seeing Update baseline notification when switching between baselines. Upon clicking Update Baseline they're getting error message "Error Can't import. SessionSettings.requireSecureConnections cannot be a boolean setting type."

Scheduled - Summer '23 ·Reported By 3 ·Updated Yesterday

Outlook Integration with EAC: Users see an error message on newly composed meeting without any Attendees

Email Clients , Outlook , Einstein Activity Capture

Users of Outlook Integration add-in who are using Einstein Activity Capture (EAC) for automatically syncing their Events get to see the following message on newly drafted/composed meetings that do not have any attendees/meeting participants included: "We can't log this event. It's either private,...

In Review ·Reported By 14 ·Updated 4 days ago

EAC - New Contacts Created In Outlook with 'Salesforce_Sync' Category Do Not Sync to Salesforce

Einstein Activity Capture

Using Lightning Sync or Einstein Activity Capture, new contacts created in Outlook for Mac or Outlook on the web new look with the "Salesforce_Sync" Category do not sync to Salesforce. Microsoft has recently rolled out changes to O365 users that migrate mailboxes away from using Contact "Folders"...

In Review ·Reported By 13 ·Updated 4 days ago

Event records get deleted in Salesforce after the ownership change in Einstein Activity Capture(EAC)

Einstein Activity Capture

The Event record gets deleted in Salesforce once the ownership changes to another user while Einstein Activity Capture(EAC) is enabled and configured.

In Review ·Reported By 4 ·Updated 4 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 23 ·Updated 6 days ago

Insert Availability - Inbox Insert Availability window not defaulting to user's time zone

Email Clients , Einstein Activity Capture

When using the Inbox Availability feature, in Outlook/Gmail Integration or Lightning, the user may experience that the Availability window's Time Zone field does not auto-populate their default time zone (Salesforce time zone). The field shows "Select an option" instead. This could happen because...

In Review ·Reported By 4 ·Updated 14 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 67 ·Updated 18 days ago

Activity Metrics - Next Activity Date field value > 30 days

Einstein Activity Capture

When using Einstein Activity Capture with Activity Metrics, sometimes Activity Metrics "Next Activity Date" has a value greater than 30 days. The expected behavior for this field is to only show tasks or events scheduled within the next 30 days as explained here: This...

In Review ·Reported By 1 ·Updated 18 days ago

The emails in the activity timeline are synced to data more than 30 days while configuration set to 30 days in EAC.

Einstein Activity Capture

While adding a new user to the EAC configuration with Email Filter sent date to last 30 days, the emails in the activity timeline of the contact are synced to data more than 30 days.

Scheduled - Summer '23 ·Reported By 2 ·Updated 26 days ago

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