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Known Issues · Einstein Activity Capture

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 60 ·Updated Yesterday

Einstein Activity Capture email missing from the activity timeline.

Einstein Activity Capture

Email captured by Einstein Activity Capture may be missing from the activity timeline and the email is restored after Salesforce support performs a recrawl. Several issues may cause missing email, please contact Salesforce support to confirm you are experiencing the problem this known issue was created...

In Review ·Reported By 13 ·Updated Yesterday

Wrong values in "Filter by Sent Date" and "Filter by End Date" (eventFilterEndDate) fields for non-english User language in EAC Configurations

Einstein Activity Capture

Wrong values in "Filter by Sent Date" and "Filter by End Date" (eventFilterEndDate) fields for non-english User language in EAC Configurations Edit dropdowns Cause: ----- The root cause of the issue is that the Drop Down list on the Edit Configuration screen is not translated. However the value...

In Review ·Reported By 4 ·Updated Yesterday

Einstein Activity Capture (EAC) Event Sync : Recurring Weekly, Monthly & Yearly Events Created in Exchange Causes Duplicated Email Invitations

Activities , Email Clients , Outlook , Einstein Activity Capture

Einstein Activity Capture (EAC) Event Sync : Recurring Weekly, Monthly & Yearly Events Created in Exchange Causes Roundtrip Update and Duplicated Email Invitations

Release In Progress - Winter '23 Patch 7.0 ·Reported By 2 ·Updated 14 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 17 ·Updated 21 days ago

Patch org creation fails with: EmailStreamingLocalException: This organization might not have been provisioned, or was provisioned incorrectly

AppExchange , Packaging , Einstein Activity Capture

Patch org creation fails with: EmailStreamingLocalException: This organization might not have been provisioned, or was provisioned incorrectly.

Release In Progress - Winter '23 Patch 5.0 ·Reported By 13 ·Updated 21 days ago

Gmail Integration needs to "Connect Email Account" and gets a looping session error

Email Clients , Einstein Activity Capture

Since 8/31 Gmail Integration shows a session error in the panel in Gmail that cannot be resolved.

Fixed - Summer '22 Patch 18.0 ·Reported By 1 ·Updated 26 days ago

Einstein Activity Capture - Activity Timeline not displaying email body when email sent with Enhanced Letterhead header image

Einstein Activity Capture

Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.

Fixed - Winter '21 ·Reported By 4 ·Updated 2022-08-09

Einstein Activity Capture: Hmm.. Something went wrong while loading the email body. Try again.

Outlook , Einstein Activity Capture

Error: Hmm.. Something went wrong while loading the email body. Try again.

Fixed - Spring '22 ·Reported By 9 ·Updated 2022-08-08

Einstein Activity Capture - After Reset of Einstein Activity Capture; Progress Appears to be in a 'stuck' State

Einstein Activity Capture

When a Salesforce Administrator attempts to 'Reset' Einstein Activity Capture from the setup/settings page, the process does not complete, and the following message is displayed on the page: "We're resetting Einstein Activity Capture. This can take several minutes. During that time, the setup pages...

Fixed - Summer '20 Patch 20.0 ·Reported By 9 ·Updated 2022-08-08

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