Known Issues · Einstein Activity Capture
Activities , Platform , Email Clients , Outlook , Einstein Activity Capture
Some users are unable to use Outlook Integration add-in and encountering the following response after selecting the 'View' icon in the ribbon. This app can take some time to load. You can wait, try closing the app and opening it again, or clear your settings and log in again. Or We encountered...
In Review ·Reported By 13 ·Updated Yesterday
Einstein Activity Capture Sync: "All Day" events synced/captured shows Start and End time in GMT Timezone in Salesforce
In Review ·Reported By 8 ·Updated 2 days ago
Lightning/Einstein Activity Capture Sync - Contacts Not Syncing from/to Salesforce to Exchange
Platform , Email Clients , Outlook , Lightning , Einstein Activity Capture
Lightning/Einstein Activity Capture syncing of Contacts - not syncing to/from Salesforce to Exchange. NOTE: other issues can affect Contact sync, so the behavior experienced may not be related to this Known Issue. To validate, log a Salesforce support case as this issue is only related to an "NIO" issue...
In Review ·Reported By 19 ·Updated 3 days ago
Platform , Email Clients , Lightning , Einstein Activity Capture
Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>
In Review ·Reported By 34 ·Updated 7 days ago
Events Synced by Lightning Sync do not appear in Activities Dashboard after org migrates to EAC
Activities , Einstein Activity Capture
Events that were originally synced by Lightning Sync do not appear within the Activities Dashboard after an organization migrates to Einstein Activity Capture.
In Review ·Reported By 1 ·Updated 8 days ago
Email Clients , Einstein Activity Capture , High Velocity Sales
With Inbox enabled, bounced emails can be tracked by viewing the Individual Engagements on an email record in Salesforce. Additionally, with High Velocity Sales, exit rules on a Sales Cadence can be enabled for either "Exit on soft bounce" or "Exit on hard bounce" which allows a prospect to exit a Sales...
In Review ·Reported By 3 ·Updated 13 days ago
The event deletion is not working from Exchange -> Salesforce direction not working as expected. The event deleted by a user in his Outlook still remains in the Salesforce calendar.
In Review ·Reported By 2 ·Updated 13 days ago
Email Clients , Einstein Activity Capture
Users create an event in Salesforce with isReminderSet=False. This event sync to Google. After the round trip transaction from Google to Salesforce the event is updated with isReminderSet=True. This triggers bell notification for the syncing users.
In Review ·Reported By 1 ·Updated 20 days ago
High Velocity Sales - Sales Cadence manual emails are not threaded
Einstein Activity Capture , High Velocity Sales
In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...
In Review ·Reported By 5 ·Updated 21 days ago
Email Clients , Outlook , Einstein Activity Capture
When we update/change "Contact Name" and 'Email' under "Prepared For" section of Quote, emails still be captured based on the previous values.
In Review ·Reported By 1 ·Updated 22 days ago
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