Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Lightning Sync - Updates made to events in Salesforce do not sync to Outlook or Gmail inconsistently

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...

In Review ·Reported By 24 ·Updated 2 days ago

Einstein Activity Capture - "Activities aren’t being captured or synced from this account anymore..."

Einstein Activity Capture

Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.

In Review ·Reported By 15 ·Updated Today

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

Platform , Email Clients , Outlook , Einstein Activity Capture

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

In Review ·Reported By 7 ·Updated Yesterday

Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google

Activities , Content and Files , Email Clients , Outlook , Einstein Activity Capture

Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google

In Review ·Reported By 1 ·Updated 2 days ago

Standard Einstein Activity Capture Users may not have access to the Activities Dashboard tab

Einstein Activity Capture , Einstein Analytics - Apps

Users who have the Standard Einstein Activity Capture permission set and no other Einstein Analytics permissions should have access to the Activities Dashboard tab, but a Known Issue is preventing some users from seeing it. Affected users may not have the ability to open the Analytics Studio App or...

Release In Progress - Winter '21 ·Reported By 4 ·Updated 4 days ago

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

Release In Progress - Winter '21 ·Reported By 7 ·Updated 5 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 11 ·Updated 9 days ago

Einstein Activity Capture - After Reset of Einstein Activity Capture; Progress Appears to be in a 'stuck' State

Einstein Activity Capture

When a Salesforce Administrator attempts to 'Reset' Einstein Activity Capture from the setup/settings page, the process does not complete, and the following message is displayed on the page: "We're resetting Einstein Activity Capture. This can take several minutes. During that time, the setup pages...

Fixed - Summer '20 Patch 20.0 ·Reported By 9 ·Updated 9 days ago

Einstein Activity Capture: Cannot see all the recipients in a streamed email if there is more than one recipient

Activities , Email Clients , Einstein Activity Capture

Users cannot see all the recipients in a streamed email if there is more than one recipient while using Einstein Activity Capture (EAC).

No Fix ·Reported By 3 ·Updated 9 days ago

Einstein Activity Capture - Activity Timeline not displaying email body when email sent with Enhanced Letterhead header image

Einstein Activity Capture

Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.

Release In Progress - Winter '21 ·Reported By 3 ·Updated 9 days ago

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