Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Einstein Activity Capture - "Activities aren’t being captured or synced from this account anymore..."

Einstein Activity Capture

Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.

In Review ·Reported By 16 ·Updated 4 days ago

Lightning Sync - Google Meet links have stopped auto-populating after an event is synced

Email Clients , Einstein Activity Capture

Due to a change in Google Calendar API, Lightning Sync (and EAC) for Google no longer auto-populates the Google Meet link after an event is synced from Salesforce to Gmail (Google Calendar).

In Review ·Reported By 5 ·Updated 8 days ago

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

Activities , Platform , Einstein Activity Capture , Einstein Analytics - Data Integration

Einstein Activity Capture - Email and Event Deletion; Status stuck in "PROCESSING" state under By User tab

In Review ·Reported By 3 ·Updated 8 days ago

Tableau CRM (Einstein Analytics) - ListEmail records not available in Einstein Activity Capture prebuilt assets

Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Dashboards/Lenses

ListEmail data is currently not available in Einstein Activity Capture prebuilt dashboard and datasets.

In Review ·Reported By 0 ·Updated 8 days ago

Lightning Sync - Updates made to events in Salesforce do not consistently sync to Outlook or Gmail

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...

No Fix ·Reported By 31 ·Updated 12 days ago

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

In Review ·Reported By 3 ·Updated 12 days ago

Einstein Activity capture - Activities get removed from the timeline when admin makes a user inactive

Activities , Einstein Activity Capture

When admin makes a user Inactive in salesforce, that user's activities go away from the timeline. However, if we reactivate the user and revisit the Terms and services we can see the activities back on the timeline. After making the user inactive, the admin receives an email notification from Salesforce...

In Review ·Reported By 9 ·Updated 18 days ago

In "View full email" Mode. The last letter (character) is always missing (cut off) when to scroll horizontally to the right on captured email body

Activities , Einstein Activity Capture

The last letter (character) is always missing (cut off) when to scroll horizontally to the very right on captured email body

In Review ·Reported By 4 ·Updated 19 days ago

Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task

Activities , Lightning , Einstein Activity Capture

When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task

In Review ·Reported By 24 ·Updated 23 days ago

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