Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Newer Event Data is Overwritten in Sfdc with Older Data from Exchange/O365

Einstein Activity Capture

After creating an event in Salesforce, any updates that are made to the event record in Salesforce shortly after it is initially synced to Exchange/O365 are overwritten with the data used to create the event in Exchange/O365. The result is data is lost in Salesforce due to the overwrite and is never...

In Review ·Reported By 1 ·Updated 3 days ago

Einstein Activity Capture (EAC) - Event Deleted in Outlook / Exchange Doesn’t Gets Deleted in Salesforce

Einstein Activity Capture

The event deletion is not working from Exchange -> Salesforce direction not working as expected. The event deleted by a user in his Outlook still remains in the Salesforce calendar.

In Review ·Reported By 19 ·Updated 4 days ago

EAC Event Sync does not sync changes to Attendees if Automated Process user doesn't have access to Object permissions

Einstein Activity Capture

Einstein Activity Capture uses the Automated Process user and profile to sync changes to Attendees. This can cause unexpected behavior with Attendees on synced events if the Automated Process user and profile do not have edit access to Contact, Account and Event records.

In Review ·Reported By 0 ·Updated 7 days ago

Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task

Activities , Lightning , Einstein Activity Capture

When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task

No Fix ·Reported By 54 ·Updated 30 days ago

Formatted HTML templates, do not show up as they do in an email client when viewed in timeline or on email detail on streamed emails.

Activities , Email Clients , Einstein Activity Capture

Customer states that their formatted emails are displayed differently when viewed in the timeline. The formatted HTML templates, do not show up as they do in an email client when viewed in timeline or on email detail on streamed emails.

No Fix ·Reported By 8 ·Updated 30 days ago

Lightning Sync only: Event Sync Data Set Filter : TODAY is skipping events in GMT+ timezone

Activities , Email Clients , Outlook , Einstein Activity Capture

From our H&T Doc https://help.salesforce.com/articleView?id=sf.outlookcrm_config_event_filters.htm&type=5 The Data Set filter for Today is not correct if the User's local timezone is UTC/GMT+ From the article it says. +++++++++++++++++++++++++++ Under Events, enter one of these filters...

No Fix ·Reported By 2 ·Updated 2022-04-27

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 12 ·Updated 2022-04-26

Einstein Activity Capture/Lightning Sync Exchange/O365 to Salesforce sync process blanks the Salesforce Account name of Contacts

Activities , Einstein Activity Capture

One way sync of Contacts from Exchange/Office 365 overwrites the Account name of previously synced Contacts that match based on email address.

Fixed - Spring '22 Patch 18.0 ·Reported By 0 ·Updated 2022-04-21

High Velocity Sales may be disabled in sandbox up refresh and cannot be enabled

Sandbox , Einstein Activity Capture

When a sandbox is created or refreshed from a source organization where High Velocity Sales (HVS) is enabled, clicking "Set Up and Enable" HVS in the sandbox will not enable the feature.

Fixed - Spring '21 ·Reported By 1 ·Updated 2022-04-08

Recipe fails with "Row-level sharing source information for Opportunity is missing" thrown when "Sharing Source" is selected in Output Node

Einstein Activity Capture , Einstein Analytics - Apps , Einstein Analytics - Templated Apps

Recipe fails to run when "Sharing Source" is selected in Output Node. Throws: "Something went wrong. Row-level sharing source information for Opportunity is missing"

In Review ·Reported By 5 ·Updated 2022-03-31

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