Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Einstein Activity Capture - Activity Metrics fields update is delayed

Activities , Outlook , Lightning , Einstein Activity Capture , Summer 20

Activity Metrics fields updates are delayed

In Review ·Reported By 18 ·Updated 2 days ago

Activity Timeline 'Upcoming & Overdue' section is missing expected activity records

Activities , Lightning , Einstein Activity Capture

Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...

In Review ·Reported By 13 ·Updated 2 days ago

Einstein Activity Capture - Activity Timeline not displaying email body when email sent with Enhanced Letterhead header image

Einstein Activity Capture

Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.

Scheduled - Winter '21 ·Reported By 2 ·Updated 2 days ago

Standard Einstein Activity Capture Users may not have access to the Activities Dashboard tab

Einstein Activity Capture , Einstein Analytics - Apps

Users who have the Standard Einstein Activity Capture permission set and no other Einstein Analytics permissions should have access to the Activities Dashboard tab, but a Known Issue is preventing some users from seeing it. Affected users may not have the ability to open the Analytics Studio App or...

In Review ·Reported By 1 ·Updated 2 days ago

Activity Timeline displays "We couldn't find the record you're trying to access"

Activities , Einstein Activity Capture

Einstein Activity Capture customers may see Activity Timeline displaying "We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help" for some Account or Contact records. If Einstein Activity...

In Review ·Reported By 8 ·Updated 4 days ago

Emails sent via APEX from Einstein Activity Capture users are not having their emails logged in Salesforce

Activities , Apex , Einstein Activity Capture

Emails sent via Apex using SingleEmailMessage are not appearing on the activity timeline when an Einstein Activity Capture user sends them.

In Review ·Reported By 0 ·Updated 4 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 8 ·Updated 6 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Release In Progress - Summer '20 ·Reported By 17 ·Updated 10 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

Scheduled - Winter '21 ·Reported By 52 ·Updated 12 days ago

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

Scheduled - Winter '21 ·Reported By 4 ·Updated 18 days ago

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