Known Issues · Einstein Activity Capture
Lightning Sync - Updates made to events in Salesforce do not sync to Outlook or Gmail inconsistently
Email Clients , Outlook , Einstein Activity Capture
Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...
In Review ·Reported By 24 ·Updated 2 days ago
Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.
In Review ·Reported By 15 ·Updated Today
Platform , Email Clients , Outlook , Einstein Activity Capture
EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts
In Review ·Reported By 7 ·Updated Yesterday
Activities , Content and Files , Email Clients , Outlook , Einstein Activity Capture
Attachment file names (Chinese / Korean/Japanese) got display garbled characters when Email send through EAC/Inbox Connected Account with Google
In Review ·Reported By 1 ·Updated 2 days ago
Standard Einstein Activity Capture Users may not have access to the Activities Dashboard tab
Einstein Activity Capture , Einstein Analytics - Apps
Users who have the Standard Einstein Activity Capture permission set and no other Einstein Analytics permissions should have access to the Activities Dashboard tab, but a Known Issue is preventing some users from seeing it. Affected users may not have the ability to open the Analytics Studio App or...
Release In Progress - Winter '21 ·Reported By 4 ·Updated 4 days ago
Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce
Email Clients , Einstein Activity Capture
Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.
Release In Progress - Winter '21 ·Reported By 7 ·Updated 5 days ago
Einstein Activity Metrics: "Last Email Date" field does not count list emails
The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.
In Review ·Reported By 11 ·Updated 9 days ago
When a Salesforce Administrator attempts to 'Reset' Einstein Activity Capture from the setup/settings page, the process does not complete, and the following message is displayed on the page: "We're resetting Einstein Activity Capture. This can take several minutes. During that time, the setup pages...
Fixed - Summer '20 Patch 20.0 ·Reported By 9 ·Updated 9 days ago
Activities , Email Clients , Einstein Activity Capture
Users cannot see all the recipients in a streamed email if there is more than one recipient while using Einstein Activity Capture (EAC).
No Fix ·Reported By 3 ·Updated 9 days ago
Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.
Release In Progress - Winter '21 ·Reported By 3 ·Updated 9 days ago
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