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Known Issues · Einstein Activity Capture

Activity Timeline displays "We couldn't find the record you're trying to access"

Activities , Einstein Activity Capture

Einstein Activity Capture customers may see Activity Timeline displaying "We couldn't find the record you're trying to access. It may have been deleted by another user, or there may have been a system error. Ask your administrator for help" for some Account or Contact records. If Einstein Activity...

In Review ·Reported By 3 ·Updated 3 days ago

Lightning Sync - Duplicate contact created if the contact email matches internal Exchange user's email or contacts in Global Address List

Email Clients , Outlook , Einstein Activity Capture

Lightning Sync might create a duplicate contact in Outlook if a contact's email address in Salesforce matches with any internal Exchange user email or with any contact in Global Address List.

Release In Progress - Summer '20 ·Reported By 17 ·Updated 4 days ago

Einstein Activity Metrics: "Last Email Date" field does not count list emails

Einstein Activity Capture

The Einstein Activity Metrics fields ("Last Email Date'", etc.) are not updated after sending list emails to contacts or leads.

In Review ·Reported By 8 ·Updated 4 days ago

Einstein Activity Capture - Activity Timeline not displaying email body when email sent with Enhanced Letterhead header image

Einstein Activity Capture

Using Einstein Activity Capture, Activity Timeline does not display email body when email sent with Enhanced Letterhead header image.

In Review ·Reported By 2 ·Updated 4 days ago

Gmail Integration - Login issue if the user is added to Einstein Activity Capture permission set

Email Clients , Outlook , Einstein Activity Capture

While trying to authenticate on Gmail Integration 'Salesforce' chrome extension, User gets to see below error: "We encountered a problem. For help, contact your administrator." Issue occurs to the Users who: 1. are added to a Standard (or premium) Einstein Activity Capture (EAC) permission set...

Scheduled - Winter '21 ·Reported By 52 ·Updated 6 days ago

Activity Timeline 'Upcoming & Overdue' section is missing expected activity records

Activities , Lightning , Einstein Activity Capture

Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...

In Review ·Reported By 12 ·Updated 6 days ago

Einstein Activity Capture Sync with Office365 - Duplicate events created in Salesforce

Email Clients , Einstein Activity Capture

Einstein Activity Capture Sync - Duplicate events created in Salesforce. Note: Not all duplicate events issues are related to this bug. The root cause might be different for different orgs, Salesforce support has to validate it with the help of internal logs.

Scheduled - Winter '21 ·Reported By 4 ·Updated 12 days ago

Lightning Sync - Modification to events in Salesforce do not sync to Outlook or Gmail if attendees are present

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, Exchange always wins conflict resolution might override changes made in Salesforce...

In Review ·Reported By 15 ·Updated 20 days ago

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match

Einstein Activity Capture , Einstein Analytics - Dashboards/Lenses

When using Einstein Activity Capture (EAC) and Einstein Analytics (EA), the number of records returned in EA may be higher than the number of records seen in the Activity timeline. This situation occurs when there are Contact, Lead, Person Account, or Quote records that have an email address that is...

Fixed - Spring '20 Patch 21.0 ·Reported By 33 ·Updated 2020-06-01

“Concurrent User Session Limit” policy blocks email streaming & activity metrics with Einstein Activity Capture

Activities , Apex , Email Clients , Lightning , Einstein Activity Capture

Einstein Activity Capture emails do not show up under objects such as contacts & opportunities and Activity Metrics are not getting updated with the right values because Transaction Security Policies are processing and blocking both the features. Specifically, the generated “Concurrent User Session Limit”...

Fixed - Summer '20 ·Reported By 0 ·Updated 2020-05-30

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