Salesforce Known Issues
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Known Issues · Einstein Activity Capture

Duplicate Activities displayed in the Timeline after editing an Activity or creating a New Task

Activities , Lightning , Einstein Activity Capture

When viewing the Activity Timeline on a record in Salesforce Lightning Experience, some customers may have observed that in certain situations, one activity record may be displayed multiple times in the timeline, after clicking on the "View More" option or creating a New Task

In Review ·Reported By 44 ·Updated 9 days ago

High Velocity Sales - Sales Cadence manual emails are not threaded

Einstein Activity Capture , High Velocity Sales

In High Velocity Sales, the Sales Cadence emails are not using the email thread even when the manual email step has the "Add to email thread" option enabled. This occurs when a user is using a different email address (e.g. alias), not the primary email account that is connected with HVS (EAC), when sending...

In Review ·Reported By 6 ·Updated 9 days ago

Couldn't save changes to your Einstein Activity Capture configuration email is sent when user is de-activated

Platform , Email Clients , Lightning , Einstein Activity Capture

Customer reported that after deactivate few users, they are getting email saying Couldn't save changes to your Einstein Activity Capture configuration from Salesforce Einstein Activity Capture <noreply@salesforce.com>

In Review ·Reported By 37 ·Updated 10 days ago

Einstein Activity Capture Sync: "All Day" events synced/captured shows Start and End time in GMT Timezone in Salesforce

Einstein Activity Capture

Einstein Activity Capture Sync: "All Day" events synced/captured shows Start and End time in GMT Timezone in Salesforce

In Review ·Reported By 11 ·Updated 10 days ago

Attachment file name with specific character is not correctly when Email send through EAC/Inbox with Google

Email Clients , Einstein Activity Capture

Attachment file names with specific Japanese characters(上, 納, etc) display garbled characters when Email send through EAC/Inbox Connected Account with Google.

In Review ·Reported By 1 ·Updated 10 days ago

Lightning Sync - Sometimes Chatter contacts sync even if they don’t meet additional object or field filter criteria added by the Admin

Email Clients , Outlook , Einstein Activity Capture

On Lightning Sync configurations, Salesforce admins can define sync settings for contacts or events. The behavior of the "Sync contacts users follow in Chatter " setting differs depending on the other data set settings selected. - When admins select the option Sync: All Contacts, Sync contacts users...

No Fix ·Reported By 0 ·Updated 10 days ago

Einstein Activity Capture - "Activities aren’t being captured or synced from this account anymore..."

Einstein Activity Capture

Einstein Activity Capture users sometimes need to reconnect their data sources (email accounts) to Microsoft Exchange for the sync feature to work. This occurs when connection to Exchange breaks for some reason and the feature does not automatically attempt to re-connect.

Fixed - Summer '21 ·Reported By 54 ·Updated 11 days ago

When using Einstein Activity Capture and Einstein Analytics, the number of records returned in Analytics may not match

Einstein Activity Capture , Einstein Analytics - Dashboards/Lenses

When using Einstein Activity Capture (EAC) and Einstein Analytics (EA), the number of records returned in EA may be higher than the number of records seen in the Activity timeline. This situation occurs when there are Contact, Lead, Person Account, or Quote records that have an email address that is...

Fixed - Spring '20 Patch 21.0 ·Reported By 33 ·Updated 11 days ago

Lightning Sync - Updates made to events in Salesforce do not consistently sync to Outlook or Gmail

Email Clients , Outlook , Einstein Activity Capture

Sometime when the user creates an event in Salesforce with/without attendees while conflict settings is set to "Exchange always Wins", the event syncs with Exchange for the first time, however, on updating the same event in Salesforce, "Exchange always wins" conflict resolution might override changes...

No Fix ·Reported By 31 ·Updated 11 days ago

Activity Timeline 'Upcoming & Overdue' section is missing expected activity records

Activities , Lightning , Einstein Activity Capture

Some customers may observe that expected activities aren't displayed under the 'Upcoming & Overdue' section of the Activity Timeline. This is known to occur, but may not be limited to, when the Activity Type filters are: 1) Set to "All types" and may see the following message: "No next steps. To...

Fixed in version SIQ224 ·Reported By 19 ·Updated 11 days ago

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