Salesforce Known Issues
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Known Issues · Data Import Wizard

Data Import Wizard performance issue

Data Import Wizard

When an org has many custom fields on an object and many permission sets assigned to a user, it takes too long for lists to load so timeouts may occur or generalized slowness experienced.

No Fix ·Reported By 1 ·Updated 2020-08-21

Data Import Wizard match by Name doesn't work when Name field is encrypted with Deterministic Case Sensitive or Insensitive

Platform Encryption , Data Import Wizard

When the standard Name field on an object is encrypted with Platform Encryption Deterministic schema, Data Import Wizard (DIW) should be able to match existing records with Name or Name+Site for Account as an example. However, despite the import showing as successful the records are not actually processed...

In Review ·Reported By 2 ·Updated 2020-08-13

Data Import Wizard loads blank values for Mailing Country and Mailing State when using State and Country Picklists

Data Import Wizard

In some organizations, when inserting or updating the Mailing Country or Mailing State using the Data Import Wizard, blank values will instead be inserted, and the country and state will instead be inserted into the Mailing Street field. This does not occur when users have either the Modify All data...

No Fix ·Reported By 7 ·Updated 2020-07-28

Monitor Bulk Data Load Jobs shows completed job more than last 7 days.

Data Loader , Data Import Wizard

Monitor Bulk Data Load Jobs shows complete job more than last 7 days if batches are stuck with “Queued”,  "In Process" or "Not Processed" Status.

In Review ·Reported By 3 ·Updated 2020-07-23

Returned BULK Data Load Job page with Salesforce Classic, when launching Data Import Loader from setup

Lightning , Data Import Wizard

After launching Data Import Wizard from setup and importing data completely, BULK Data Load Job page appears as expected. However, the page is loaded in Salesforce Classic UI though the UI is set with Lightning Experience.

No Fix ·Reported By 5 ·Updated 2020-07-21

"The page no longer exists." in LEX console when standard user attempts to use DIW

Service Cloud Console , Data Import Wizard , Spring 20

When a Lightning Console user without the View Setup and Configuration perm tries to submit Data Import Wizard or cancel it in the middle, the user encounters an error "The page no longer exists. Try reloading it. If the problem persists, contact Salesforce Support."

No Fix ·Reported By 1 ·Updated 2020-06-15

Internal Server Error when updating Owner field using Data Import Wizard

Data Import Wizard

When a customer who has large number of Community users with Read access to Solutions tries to run Data Import Wizard to update the Owner field of Lead, they encounter Internal server error. (The error is expected to occur when the customer tries to update the Owner field of any other objects too.)

No Fix ·Reported By 0 ·Updated 2020-06-04

Unable to change account owner due to error: <unknown> duplicates value on record with id: <unknown>

Data Import Wizard , Spring 20

Some customers may have observed that they see the following error when changing account ownership: Error:'duplicate value found: <unknown> duplicates value on record with id: <unknown>' In Aloha Classic: Unable to Finish Processing Request An error has occurred while processing your request....

Fixed - Summer '20 ·Reported By 1 ·Updated 2020-05-30

Account/Contact DIW throws an error when the user does not have access to Contact.AccountId

Data Import Wizard , Spring 20

Some customers may have observed the following error when attempting to import Contact records using the Data Import Wizard: The Account import failed due to an error. Please retry the import or contact Salesforce Support with the following error ID. Error ID: 516025165-175359 (1794125078) In...

No Fix ·Reported By 0 ·Updated 2020-05-12

Data Import Wizard email alert reflects incomplete figures

Data Import Wizard

Some customers may observe that the sum of Created, Updated, Ignored, Failed and Rejected rows in the email alert doesn't match the total number of rows in the imported csv file when using the Data Import Wizard.

In Review ·Reported By 5 ·Updated 2020-03-12

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