Salesforce Known Issues
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Known Issues · Data Import Wizard

"The page no longer exists." in LEX console when standard user attempts to use DIW

Service Cloud Console , Data Import Wizard , Spring 20

When a Lightning Console user without the View Setup and Configuration perm tries to submit Data Import Wizard or cancel it in the middle, the user encounters an error "The page no longer exists. Try reloading it. If the problem persists, contact Salesforce Support."

No Fix ·Reported By 1 ·Updated 27 days ago

Internal Server Error when updating Owner field using Data Import Wizard

Data Import Wizard

When a customer who has large number of Community users with Read access to Solutions tries to run Data Import Wizard to update the Owner field of Lead, they encounter Internal server error. (The error is expected to occur when the customer tries to update the Owner field of any other objects too.)

No Fix ·Reported By 0 ·Updated 2020-06-04

Unable to change account owner due to error: <unknown> duplicates value on record with id: <unknown>

Data Import Wizard , Spring 20

Some customers may have observed that they see the following error when changing account ownership: Error:'duplicate value found: <unknown> duplicates value on record with id: <unknown>' In Aloha Classic: Unable to Finish Processing Request An error has occurred while processing your request....

Fixed - Summer '20 ·Reported By 1 ·Updated 2020-05-30

Account/Contact DIW throws an error when the user does not have access to Contact.AccountId

Data Import Wizard , Spring 20

Some customers may have observed the following error when attempting to import Contact records using the Data Import Wizard: The Account import failed due to an error. Please retry the import or contact Salesforce Support with the following error ID. Error ID: 516025165-175359 (1794125078) In...

No Fix ·Reported By 0 ·Updated 2020-05-12

Data Import Wizard email alert reflects incomplete figures

Data Import Wizard

Some customers may observe that the sum of Created, Updated, Ignored, Failed and Rejected rows in the email alert doesn't match the total number of rows in the imported csv file when using the Data Import Wizard.

In Review ·Reported By 5 ·Updated 2020-03-12

Data Import Wizard's email summary for “Add New Records” option are not correct

Spring 17 , Data Import Wizard

When inserting records using “Add New records” selection in DIW if the records already exist in salesforce DIW result email indicates that the records were updated instead of ignored because they share the same email address

No Fix ·Reported By 2 ·Updated 2020-03-02

Data Import Wizard: Import fails when Eternal ID is used to designate record owners

Data Import Wizard

Import of custom object records with Data Import Wizard fails when using External ID for "Which User field in your file designates record owners?" Below are couple of errors observed. (-1398541420) (849751857)

No Fix ·Reported By 1 ·Updated 2020-03-02

Person Account owner changes to running user when using Data Import Wizard and matching with Email or Account Name

Data Import Wizard , Summer 19

Person Account owner changes to running user when updating records using Data Import Wizard and matching with Email or Account name, though the CSV file do not have owner information.

No Fix ·Reported By 1 ·Updated 2020-01-24

Monitor Bulk Data Load Jobs shows completed job more than last 7 days.

Data Loader , Data Import Wizard

Monitor Bulk Data Load Jobs shows complete job more than last 7 days if batches are stuck with “Queued”,  "In Process" or "Not Processed" Status.

In Review ·Reported By 2 ·Updated 2019-10-24

DIW Update/Upsert functionality Matching by Name is checking "Name" using Case Sensitive methods, rather than Case Insensitive on Custom Objects

Data Import Wizard

While we perform an Update or Upsert through DIW criteria, Matching by Name is creating Duplicate records considering the values to be case sensitive rather than Case Insensitive on Custom Objects, contradicting the Doc - What Is Imported for Custom Objects? https://help.salesforce.com/articleView?...

No Fix ·Reported By 2 ·Updated 2019-09-12

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