Salesforce Known Issues
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Known Issues · Data Export

Backup and Restore : BAR - Restore query functionality fails with "Read query timed out"

Platform , Data Export

Customer is running into error messages when using Backup & Restore ("Read timed out") despite having updated to version 1.113. It is exacerbated by all the failing runs inserting a lot of duplicate data each day

In Review ·Reported By 9 ·Updated 3 days ago

Scrutiny to update Invalid dates in VisualforceAccessMetrics records.

Apex , VisualForce , Data Export , Developer Console

VisualforceAccessMetrics query is failing due to corrupted data in LogDate Field

In Review ·Reported By 1 ·Updated 3 days ago

Long Text Area field values getting truncated after 255 characters when a user is subscribed to a report and the report is exported as 'Details Only'.

Data Export

Long Text Area field values getting truncated after 255 characters when a user is subscribed to a report and the report is exported as 'Details Only' into an excel sheet. The actual length of the field is 352 characters but the export generated on email is truncating values after 255 characters.

In Review ·Reported By 1 ·Updated 23 days ago

Exported zip files are deleted after 48 hours throughout the weekends

Data Export

Exported zip files are specified to be deleted after 48 hours not including weekends. However, when export finishes on Saturday or Sunday (GMT), zip files are deleted after less than 48 hours. In addition, “weekend” is determined using GMT, not the timezone of the user.

In Review ·Reported By 0 ·Updated 2022-04-14

Weekly Data Export not completing when Entity History is included.

Data Export

Some customers may find that their Weekly/Monthly Data Export requested via Setup || Data Management || Data Export is not completing when EntityHistory is included. This occurs due to a current inefficiency in the query that is run to process that table. In some cases the export may eventually complete...

No Fix ·Reported By 40 ·Updated 2022-03-31

Data Export fails to complete when the org has SOS Session enabled and MicrosoftTeamsUserMapping Obbject is included in the export

Data Export

Organizations that have SOS Session enabled will notice that Data Exports fail to complete processing when the SOS Session object and MicrosoftTeamsUserMapping object are included in the export

No Fix ·Reported By 22 ·Updated 2022-03-31

Data Export Files are Inconsistent

Data Export

The files of Data Export are of inconsistent size. They do not include the attachment files even though "Include images, documents, and attachments" and "Include Salesforce Files and Salesforce CRM Content document versions" is checked when Data Export is kicked off. This issue does not happen consistently....

No Fix ·Reported By 12 ·Updated 2022-03-31

Data Export files aren't migrated during org migration

Data Export

Customers may observe that that their data export files disappear within 48 hours even though a new export request hadn't been submitted to the export queue. This could be a result of the org being migrated to a new instance after the the export completes.

No Fix ·Reported By 1 ·Updated 2022-03-31

Full data export truncates Long Text Area fields if the object also contains compound fields

Data Export , Metadata

Weekly or monthly exports truncate Long Text Area fields to 255 characters if the object contains custom compound field types such as a Geolocation field. Compound Field Considerations and Limitations https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/compound_fields_limitations.htm If...

No Fix ·Reported By 17 ·Updated 2022-03-30

Full Data Export May Not Finish if Selected Objects Have a Large Number of Delete Records

Data Export

If your organization has recently deleted a large number (millions) of records from an object recently or the scheduled process to physically delete or purge those records from your org has not completed it may cause a Full Data Export request to stall or fail. Note and review the following Known...

No Fix ·Reported By 0 ·Updated 2022-03-30

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