Salesforce Known Issues
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Known Issues · Commerce Cloud Platform

BM: Incorrect localization keys for Order Status

Commerce Cloud Platform , Commerce Cloud Admin

The translations for order status is not reflected on the Order List and Detail pages. Affected Module are like the below - Merchant Tools > Ordering > Orders - Merchant Tools > Ordering > Orders > {Order Number} - Merchant Tools > Ordering > Orders > {Order Number} > Payment In Japanese,...

Fixed in version 20.7 Preview Update / GA ·Reported By 6 ·Updated 5 days ago

Customer active logs are not being updated correctly sometimes for special use case

Commerce Cloud Platform

In Business Manager Production, sometimes Active Data is not correctly updated with the customers. It is only found for specific use case as the same customer name has two different customer numbers and Active data is stored only under one customer number.

In Review ·Reported By 4 ·Updated 5 days ago

Differences between Google Analytics and Reports & Dashboards due to dataset handling

Commerce Cloud Platform

Traffic Discrepancies are normally due to different handlings of metric by google and by the Reports & Dashboard Systems. If you are sure that this is not applying in your case this Known Issue may affects you. For further investigations you should compare your data in: - Google Analytics - Reports...

In Review ·Reported By 2 ·Updated 6 days ago

Adding an item from a wishlist to the basket resets the quantity when the setting is incremental

Commerce Cloud Platform

You added a product to your cart and quantity is 2 or more. The same product is in a wishlist. When you add the same product you have in the cart from Wishlist, quantity is not incremented but reset to 1 or number defined at "QTY:".

In Review ·Reported By 2 ·Updated 7 days ago

InventoryImport in deletion mode throws exceptions

Commerce Cloud Platform

Multi-threaded import of records in delete mode leads to touching the inventorylist they belong to. This means that by default, 2 threads might try to modify the same inventorylist at the same time. Error Stack trace: ERROR CustomJobThread|743328010|InventoryImport|Import Files|0 system.core Sites-Site...

In Review ·Reported By 0 ·Updated 7 days ago

taxclassId set on master product not inherited to its variation products

Commerce Cloud API/OCAPI , Commerce Cloud Platform

Tax class id is not getting inherited from the master style down to the variant.

Fixed in version 20.6 GA Update ·Reported By 6 ·Updated 11 days ago

"No snapshot found for order", "No information found for order" warnings/errors appearing in logfiles

Commerce Cloud Platform

When view logfiles in Log Center, the following warnings/errors appear: "GenerateCQuotientOrderFeed: No snapshot found for order ..." and/or "No information found for order ..." Although these warnings/errors are visible in the logfiles, the cause is unknown. No impact to business operations/processes...

Fixed in version 20.6 GA Update ·Reported By 6 ·Updated 11 days ago

Performance degradation in a Chrome Windows environment

Commerce Cloud Platform

Customer sees serious performance degradation in a Chrome Windows environment

In Review ·Reported By 3 ·Updated 12 days ago

Jobs using LoginCustomer Pipelet failing with > '' is not an IP string literal Exception <

Commerce Cloud API/OCAPI , Commerce Cloud Platform

Jobs using LoginCustomer Pipelet are failing with '' is not an IP string literal exception. The issue is occurring when trying to call authenticate method through jobs and not through browser.

In Review ·Reported By 2 ·Updated 12 days ago

Search Index Query Testing not displaying score explanation

Commerce Cloud Platform

Search Index Query Testing page in Business Manager is missing the “Score” explanation for product search hits in the results section “i” tooltip.

In Review ·Reported By 5 ·Updated 13 days ago

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