Salesforce Known Issues
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Known Issues · Commerce Cloud Platform

Approaching discount calculation not considering order level promotion when it does not qualify in the context of product promotion

Commerce Cloud API/OCAPI , Commerce Cloud Platform , B2C Commerce 20.6

When two promotions are configured where one is product promotion and other is order promotion while calculating the approaching discount, order-level promotion would not be included as it will work when order promotion qualify independently but will fail when it doesn't qualify in the context of each...

In Review ·Reported By 1 ·Updated Yesterday

Search Index Query Testing not displaying score explanation

Commerce Cloud Platform

Search Index Query Testing page in Business Manager is missing the “Score” explanation for product search hits in the results section “i” tooltip.

In Review ·Reported By 7 ·Updated 2 days ago

Page Meta Tag Rules not working correctly for PLPs (category pages) on SFRA 4.3.0

Commerce Cloud Platform

Product Listing Page (PLP) meta tag rules are ignored. For example, the default <title> tag will display: Sites-[MySite]-Site.

In Review ·Reported By 15 ·Updated 3 days ago

Catalog export fails when Elastic Search for product search is enabled.

Commerce Cloud Platform

On instances where Product(Beta)/Elastic Search has been enabled, any catalog export attempt will fail with an error.

In Review ·Reported By 0 ·Updated 3 days ago

Operations list API shows wrong status of the On-Demand Sandboxes

Commerce Cloud Platform

Operation list API is showing the wrong status of the operation. There is an old bug in the API server, which prevents this status from being populated sometimes.

In Review ·Reported By 0 ·Updated 3 days ago

Performance degradation in a Chrome Windows environment

Commerce Cloud Platform

Customer sees serious performance degradation in a Chrome Windows environment

In Review ·Reported By 4 ·Updated 4 days ago

BM: Large excluded address data over 1MB causes an error during Save of Shipping Methods

Commerce Cloud Platform

The Excluded Address rules with data size greater than or equal to 1 MB are not saved and the shipping method page does not show the excluded addresses. Saving of Shipping Method Excluded Address rules/conditions leads to error

In Review ·Reported By 1 ·Updated 4 days ago

Database cursors to get products are not closed properly while exporting catalogs

Commerce Cloud Platform

Within Site Export Job an issue has been identified when the jobs is exporting a huge amount of catalogs (~100). When triggering catalog export db cursors opened for getting products information during catalog export are not closed properly. This causes ORA-01000:maximum open cursors exceeded err...

In Review ·Reported By 1 ·Updated 4 days ago

While comparing customer list “move / show” options are not available until corresponding counts are rendered.

Commerce Cloud Platform

On Business Manager, the customer list merge tool when used to compare the two customer lists, where there is a large number of customer list (profiles) such as greater than 1M counts, the Database calls to get corresponding counts are taking forever which limits Business Manager user from merging customer...

In Review ·Reported By 0 ·Updated 5 days ago

sharedata section is missing while accessing sandbox storage information in on-demand sandbox

Commerce Cloud Platform

For some sandboxes, the access to sharedata storage information fails . This impacts customers, as they are not able to investigate their storage capacity. Note that for other sandboxes, this request works.

In Review ·Reported By 1 ·Updated 6 days ago

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