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Known Issues · Commerce Cloud Platform

Negative values for Cache HIT or Cache MISS under Technical Details Tab in CCAC Dashboard

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin

We are seeing negative values for Cache HIT or Cache MISS in own response time tab in CCAC Dashboard.

In Review ·Reported By 1 ·Updated 2 days ago

Special Characters list for passwords in Documentation needs to be updated

Commerce Cloud Platform

In the documentation for Customer Lists (https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/Admin/CustomerListsPreferences.html), the following list is given for required special characters: $%/()[]{}=?!.,-_*|+~# But in practice, other special characters still...

No Fix ·Reported By 1 ·Updated 2 days ago

OrderMgr.processOrders() fails abnormally with longer runtimes even when there are no orders to process on On Demand Sandboxes

Commerce Cloud API/OCAPI , Commerce Cloud Platform

On the On demand sandboxes, OrderMgr.processOrders() executes for a longtime and fails despite the query not returning any orders

In Review ·Reported By 11 ·Updated 3 days ago

Validate gift_message before importing order JSON

Commerce Cloud Order Management , Commerce Cloud Platform

When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.

In Review ·Reported By 1 ·Updated 3 days ago

Storefront search displays category refinements that are not relevant

Commerce Cloud Platform

When displaying the results of any search, implementations built upon Site Genesis may display search refinement categories that are not relevant and contain zero results.

In Review ·Reported By 3 ·Updated 5 days ago

API Explorer Not Working on Some Browsers

Commerce Cloud API/OCAPI , Commerce Cloud Platform

The API Explorer is not working on Chrome Browsers running Version 76 and Firefox Browsers with the "Modify Header Value (HTTP Headers)" extension enabled. When trying to authorize or explore, users will receive an error

In Review ·Reported By 41 ·Updated 7 days ago

Performance degradation in a Chrome Windows environment

Commerce Cloud Platform

Customer sees serious performance degradation in a Chrome Windows environment

In Review ·Reported By 15 ·Updated 8 days ago

Folder picker fails to load with 'library_id' undefined error

Commerce Cloud Platform

When trying to assign a folder to Page designer pages, we sometimes get the following error 'Cannot read property 'library_id' of undefined' which makes it impossible to select any folder to assign to the page. Upon page assignment, the folder picker will fail to load with "Cannot read property ‘library_id’...

In Review ·Reported By 6 ·Updated 9 days ago

View Recommendation (viewReco) events that contain products which do not report a productId or skuId are filtered out

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Large amounts of View Recommendation (viewReco) events are filtered out when one or more products shown by the view recommender do not report a productId or skuId. This leads to incorrect reporting in Einstein tab of Reports & Dashboards where the Click-Through-Rate (CTR) is inflated because the number...

In Review ·Reported By 2 ·Updated 9 days ago

Delta Exports entries in Business Manager cannot be deleted

Commerce Cloud Platform

When trying to remove Delta Exports entries in Administration > Site Development > Delta Exports. You will get this message: There's no schedule configured for a job you're trying to delete. And you will not be able to remove the entry

In Review ·Reported By 2 ·Updated 9 days ago

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