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Known Issues · Commerce Cloud Order Management

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community

AppExchange , Platform , Sites , Authentication , Knowledge , Site.com , Communities , Lightning , Commerce Cloud API/OCAPI , Commerce Cloud Store , Commerce Cloud Order Management , Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin , Consumer Goods Cloud

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.

In Review ·Reported By 13 ·Updated 2 days ago

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

Fixed - Summer '21 Patch 4.0 ·Reported By 6 ·Updated 2022-02-10

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2022-02-10

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2022-02-10

Salesforce Order Management: Merchant orders mapped as business account instead of person account

Platform , Commerce Cloud Order Management , Summer 20

With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account

In Review ·Reported By 1 ·Updated 2021-10-29

OrderPaymentSummary balance does not reflect with the correct amount when multiple ensureFunds core action are invoked on a single OrderPaymentSummary

Commerce Cloud Order Management

When the EnsureFunds core action is invoked multiple times for a particular order, only the first request gets processed and the subsequent one fail. This issue affects the following unique use case: 1. Order summary has multiple fulfillment records. 2. Multiple order payment methods are involved. 3....

In Review ·Reported By 1 ·Updated 2021-10-26

Shipment is object only editable by owner when the its sharing settings are Public Read/Write

Commerce Cloud Order Management , Field Service , Summer 21

Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile. ***Update*** This issue was resolved the second week of July 21.

Fixed - Summer '21 Patch 160.0 ·Reported By 7 ·Updated 2021-09-01

Validate gift_message before importing order JSON

Commerce Cloud Order Management , Commerce Cloud Platform

When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.

In Review ·Reported By 1 ·Updated 2021-08-02

Orders are fulfilled even if the payment capture fails

Commerce Cloud Order Management

When a customer makes a call to invoice advice_execute API with invoice_advice_instruction_ensure_funds instruction, the response is successful even if the capture/sale transaction fails for the invoice.

In Review ·Reported By 0 ·Updated 2021-07-09

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