Salesforce Known Issues
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Known Issues · Commerce Cloud Order Management

PaymentGatewayLog is not linked to OrderPaymentSummary during the Async(notification) call

Commerce Cloud Order Management

*****Issue is related to Salesforce Order Management ONLY****** When placing an order using an async payment method, PaymentGatewayLogs (notifications) are NOT being created on the Payment Object and therefore not reflecting on the activity feed of the Order Payment Summary for a recently created...

Scheduled - Summer '20 Patch 12.0 ·Reported By 2 ·Updated 4 days ago

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Scheduled - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 4 days ago

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

In Review ·Reported By 2 ·Updated 6 days ago

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 1 ·Updated 6 days ago

Searching for customer by customer's phone in Order Management Customer Service is not Working.

Commerce Cloud Order Management

When searching for a customer based on their phone number using Customer Service Center, the tool throws an error. Unable to process request. We apologize for the inconvenience, but an unexpected error has occurred in the application. The Technical details behind the error have been logged and sent...

In Review ·Reported By 2 ·Updated 7 days ago

Adyen Klarna capture transaction fails when canceling line item from shipping order

Commerce Cloud Order Management

Orders that have a line item cancelled from shipping orders are failing capture payments with an error "Attempted to divide by zero." All orders contain at least 1 cancelled item. The payment processor used is Adyen and payment method used is Klarna. In the capture transactions if we pass the same capture...

In Review ·Reported By 1 ·Updated 14 days ago

Exchange order should inherit the Email from the original order in Order Management, not the customer record email

Commerce Cloud Order Management

When creating an exchange order in OM, the exchange order inherits the different(customer record) email in the billing information section, while it should inherit the Email from the original order.

In Review ·Reported By 2 ·Updated 19 days ago

Order Management When correcting a credit memo, the paid date is not updating to the date the credit memo was corrected.

Commerce Cloud Order Management

When a credit memo has to be manually corrected, the "Paid Date" is not updated to reflect the date the credit memo was corrected.

In Review ·Reported By 1 ·Updated 25 days ago

OM REST API return_orders/advice_execute resource, "product_price_mode": "copy_original" not working as expected

Commerce Cloud Order Management

When trying to exchange an item with price adjustment by keeping the price of original item, the return_orders/advice_execute with "product_price_mode": "copy_original" adds price adjustment of exchange item, which is suppose to copy the pricing on original item.

In Review ·Reported By 1 ·Updated 25 days ago

Disabling B2C Self-Service Preference Removes Salesforce Order Management App

Commerce Cloud Order Management

**Please note this issue is for Salesforce Order Management customers only and does not affected Commerce Cloud Order Management Version 1*** Disabling 'B2C Self-Service' toggle switch off after it has already been enabled will cause the Salesforce Order Management App to disappear. Please be advise...

Release In Progress - Summer '20 Patch 8.0 ·Reported By 1 ·Updated 2020-06-04

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