Known Issues · Commerce Cloud Order Management
Validate gift_message before importing order JSON
Commerce Cloud Order Management , Commerce Cloud Platform
When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.
In Review ·Reported By 1 ·Updated 3 days ago
Orders are fulfilled even if the payment capture fails
Commerce Cloud Order Management
When a customer makes a call to invoice advice_execute API with invoice_advice_instruction_ensure_funds instruction, the response is successful even if the capture/sale transaction fails for the invoice.
In Review ·Reported By 0 ·Updated 27 days ago
Shipment is object only editable by owner when the its sharing settings are Public Read/Write
Commerce Cloud Order Management , Field Service , Summer 21
Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile.
In Review ·Reported By 2 ·Updated 2021-06-28
B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'
Commerce Cloud Order Management
If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.
In Review ·Reported By 1 ·Updated 2021-06-10
Allocation Time reported on site level inventory uses server time instead of actual allocation time
Commerce Cloud Order Management
The xml files generated as part of the Inventory Sync Fulfillment Site Feed have an <allocation-timestamp> time which is server based rather than UTC. These files are sent from Order Management to Business Manager and update inventory on the BM side. This time stamp discrepancy can cause issues with...
In Review ·Reported By 3 ·Updated 2021-06-09
Shipping/Surcharges being charged twice
Commerce Cloud Order Management
Shipping / Surcharges are being charged double in OMv1 While importing JSON orders using order integration, the dependent service line item amounts are getting added twice.
In Review ·Reported By 1 ·Updated 2021-06-09
CardLastFour standard field on Payment Order Method does not display zeros
Salesforce Billing , Commerce Cloud Order Management
Card Last Four Field on the Payment Order Method object does display zeros
In Review ·Reported By 2 ·Updated 2021-04-29
Commerce Cloud Order Management , Commerce Cloud Platform
In 21.5.0.83 and above, when you are in the Business Manager and have a site selected (that is not SiteGenesis), when you go to Merchant Tools > Ordering and select Customer Service Center, the CSC launches as SiteGenesis. It is not launched with the site selected. It worked fine in 21.4.1.13, but not...
Fixed in version 21.5 Preview Update / GA ·Reported By 13 ·Updated 2021-04-28
Multiple same cost gift cards are not getting processed
Commerce Cloud Order Management
Customers often have situations where end users will use multiple gift cards of the same cost to pay for orders. When this happens only a single gift card will be processed and have transactions booked against it because OM treats it as a duplicate transaction due to the same cost.
In Review ·Reported By 2 ·Updated 2021-04-28
Work Refund overage issued for reship order single item cancel
API , Commerce Cloud API/OCAPI , Commerce Cloud Order Management
Full refund issued instead of just the reshipped item
No Fix ·Reported By 1 ·Updated 2021-01-05
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