Known Issues · Commerce Cloud Order Management
Card Last Four Field on the Payment Order Method object does display zeros
In Review ·Reported By 2 ·Updated 9 days ago
In 220.127.116.11 and above, when you are in the Business Manager and have a site selected (that is not SiteGenesis), when you go to Merchant Tools > Ordering and select Customer Service Center, the CSC launches as SiteGenesis. It is not launched with the site selected. It worked fine in 18.104.22.168, but not...
Fixed in version 21.5 Preview Update / GA ·Reported By 13 ·Updated 10 days ago
Customers often have situations where end users will use multiple gift cards of the same cost to pay for orders. When this happens only a single gift card will be processed and have transactions booked against it because OM treats it as a duplicate transaction due to the same cost.
In Review ·Reported By 2 ·Updated 10 days ago
The xml files generated as part of the Inventory Sync Fulfillment Site Feed have an <allocation-timestamp> time which is server based rather than UTC. These files are sent from Order Management to Business Manager and update inventory on the BM side. This time stamp discrepancy can cause issues with...
In Review ·Reported By 3 ·Updated 2021-03-16
If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.
In Review ·Reported By 0 ·Updated 2021-03-16
Full refund issued instead of just the reshipped item
No Fix ·Reported By 1 ·Updated 2021-01-05
When using the Order Center "Connector" rather than API to move orders from Business Manager to Order Center, some delays have been seen intermittently. Some orders are taking extra time to get into Order Center from BM (from 2-12 hours extra).
No Fix ·Reported By 3 ·Updated 2020-12-23
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