Known Issues · Commerce Cloud Order Management
Order Management invocable action errors are not propagated back to the caller
API , Flow , Commerce Cloud Order Management
**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...
Fixed - Winter '21 ·Reported By 6 ·Updated 11 days ago
CardLastFour standard field on Payment Order Method does not display zeros
Salesforce Billing , Commerce Cloud Order Management
Card Last Four Field on the Payment Order Method object does display zeros
In Review ·Reported By 2 ·Updated 11 days ago
Salesforce Order Management: Merchant orders mapped as business account instead of person account
Platform , Commerce Cloud Order Management , Summer 20
With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account
In Review ·Reported By 0 ·Updated 11 days ago
Salesforce Billing , Commerce Cloud Order Management
**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...
Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 11 days ago
Shipment is object only editable by owner when the its sharing settings are Public Read/Write
Commerce Cloud Order Management , Field Service , Summer 21
Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile. ***Update*** This issue was resolved the second week of July 21.
Fixed - Summer '21 Patch 160.0 ·Reported By 7 ·Updated 2021-09-01
Validate gift_message before importing order JSON
Commerce Cloud Order Management , Commerce Cloud Platform
When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.
In Review ·Reported By 1 ·Updated 2021-08-02
Orders are fulfilled even if the payment capture fails
Commerce Cloud Order Management
When a customer makes a call to invoice advice_execute API with invoice_advice_instruction_ensure_funds instruction, the response is successful even if the capture/sale transaction fails for the invoice.
In Review ·Reported By 0 ·Updated 2021-07-09
B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'
Commerce Cloud Order Management
If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.
In Review ·Reported By 1 ·Updated 2021-06-10
Allocation Time reported on site level inventory uses server time instead of actual allocation time
Commerce Cloud Order Management
The xml files generated as part of the Inventory Sync Fulfillment Site Feed have an <allocation-timestamp> time which is server based rather than UTC. These files are sent from Order Management to Business Manager and update inventory on the BM side. This time stamp discrepancy can cause issues with...
In Review ·Reported By 3 ·Updated 2021-06-09
Shipping/Surcharges being charged twice
Commerce Cloud Order Management
Shipping / Surcharges are being charged double in OMv1 While importing JSON orders using order integration, the dependent service line item amounts are getting added twice.
In Review ·Reported By 1 ·Updated 2021-06-09
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