Salesforce Known Issues
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Known Issues · Commerce Cloud Order Management

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 2 ·Updated 2021-01-29

Work Refund overage issued for reship order single item cancel

API , Commerce Cloud API/OCAPI , Commerce Cloud Order Management

Full refund issued instead of just the reshipped item

No Fix ·Reported By 1 ·Updated 2021-01-05

Delay in Storefront Orders Getting to Order Center

Commerce Cloud Order Management

When using the Order Center "Connector" rather than API to move orders from Business Manager to Order Center, some delays have been seen intermittently. Some orders are taking extra time to get into Order Center from BM (from 2-12 hours extra).

No Fix ·Reported By 3 ·Updated 2020-12-23

OM Orders with missing India state/region

Commerce Cloud Order Management

Orders coming into OM with missing state/regions will be alerted. Those orders can be advanced by manually approving the order.

In Review ·Reported By 1 ·Updated 2020-12-02

Credit Card Scrub Task running at wrong interval

Commerce Cloud Order Management

Credit Card Detail Scrubbing can be seen in System Events, however the timing doesn't follow the retention settings in Order Management.

In Review ·Reported By 1 ·Updated 2020-12-02

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 2020-10-19

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2020-09-14

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2020-07-18

Salesforce Order Management: Merchant orders mapped as business account instead of person account

Platform , Commerce Cloud Order Management , Summer 20

With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account

In Review ·Reported By 0 ·Updated 2020-07-13

Incorrect Tax is sent to Avalara for Items with discount/price adjustments

Commerce Cloud Order Management , Commerce Cloud Platform

Issue: Tax for discounted line items in orders is shown incorrectly in Avalara Admin. Tax Flow is Avalara > Digital > OMS > Avalara Admin BM(digital) is receiving correct tax for orders from the Avalara, which is sent to OMS. But after shipping in OMS, Tax is recomputed and wrong values are reported...

In Review ·Reported By 1 ·Updated 2020-04-18

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