Known Issues · Commerce Cloud Order Management
AppExchange , Platform , Sites , Authentication , Knowledge , Site.com , Communities , Lightning , Commerce Cloud API/OCAPI , Commerce Cloud Store , Commerce Cloud Order Management , Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin , Consumer Goods Cloud
When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.
In Review ·Reported By 13 ·Updated 2 days ago
CardLastFour standard field on Payment Order Method does not display zeros
Salesforce Billing , Commerce Cloud Order Management
Card Last Four Field on the Payment Order Method object does display zeros
Fixed - Summer '21 Patch 4.0 ·Reported By 6 ·Updated 2022-02-10
Order Management invocable action errors are not propagated back to the caller
API , Flow , Commerce Cloud Order Management
**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...
Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10
Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management
For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI
Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2022-02-10
Salesforce Billing , Commerce Cloud Order Management
**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...
Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2022-02-10
Salesforce Order Management: Merchant orders mapped as business account instead of person account
Platform , Commerce Cloud Order Management , Summer 20
With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account
In Review ·Reported By 1 ·Updated 2021-10-29
Commerce Cloud Order Management
When the EnsureFunds core action is invoked multiple times for a particular order, only the first request gets processed and the subsequent one fail. This issue affects the following unique use case: 1. Order summary has multiple fulfillment records. 2. Multiple order payment methods are involved. 3....
In Review ·Reported By 1 ·Updated 2021-10-26
Shipment is object only editable by owner when the its sharing settings are Public Read/Write
Commerce Cloud Order Management , Field Service , Summer 21
Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile. ***Update*** This issue was resolved the second week of July 21.
Fixed - Summer '21 Patch 160.0 ·Reported By 7 ·Updated 2021-09-01
Validate gift_message before importing order JSON
Commerce Cloud Order Management , Commerce Cloud Platform
When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.
In Review ·Reported By 1 ·Updated 2021-08-02
Orders are fulfilled even if the payment capture fails
Commerce Cloud Order Management
When a customer makes a call to invoice advice_execute API with invoice_advice_instruction_ensure_funds instruction, the response is successful even if the capture/sale transaction fails for the invoice.
In Review ·Reported By 0 ·Updated 2021-07-09
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
