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Known Issues · Commerce Cloud Order Management

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 12 days ago

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Release In Progress - Winter '21 ·Reported By 4 ·Updated 2020-08-17

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2020-07-18

Salesforce Order Management: Merchant orders mapped as business account instead of person account

Platform , Commerce Cloud Order Management , Summer 20

With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account

In Review ·Reported By 0 ·Updated 2020-07-13

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 1 ·Updated 2020-06-30

Incorrect Tax is sent to Avalara for Items with discount/price adjustments

Commerce Cloud Order Management , Commerce Cloud Platform

Issue: Tax for discounted line items in orders is shown incorrectly in Avalara Admin. Tax Flow is Avalara > Digital > OMS > Avalara Admin BM(digital) is receiving correct tax for orders from the Avalara, which is sent to OMS. But after shipping in OMS, Tax is recomputed and wrong values are reported...

In Review ·Reported By 1 ·Updated 2020-04-18

The "AdviceInstructionOrderTransactionResponse" object returned by Order Management SCRIPT API is incorrect

API , Commerce Cloud Order Management

There is a difference in the "AdviceInstructionOrderTransactionResponse" object between the REST & SCRIPT APIs. The REST seems to be returning the correct complete data while the SCRIPT does not. Please see below. REST Response: (CORRECT) https://documentation.demandware.com/API1/topic/com.demandware.dochelp/OrderManagement/RESTAPI/Core/ResourceModel/AdviceInstructionOrderTransactionResponse.html Here,...

No Fix in version 18.10 ·Reported By 0 ·Updated 2020-04-06

Item hold description is missing for exchange order items.

Commerce Cloud Order Management , Commerce Cloud Platform

When the exchange order is generated, the description for item hold is not being set.

In Review ·Reported By 1 ·Updated 2018-11-07

Invoice get detail call with Invoices transaction expansion is missing fields

API , Commerce Cloud Order Management

The invoice get detail call with invoice transaction expansion is missing fields that are expected to be returned via the documentation. The fields they are expecting are TypeDescription/TypeCredit and Value. GET api/core/v1/invoices/{keys} Usage Examples api/core/v1/invoices/1000 api/core/v1/invoices/(1000,1001) api/core/v1/invoices/(1000,b8eb36e6-ba86-4454-99df-37ff0cd7145d) api/core/v1/invoices/(1000,1001)?expand=invoice_items api/core/v1/invoices/(1000,1001)?expand=invoice_items,invoice_transactions Expand...

In Review ·Reported By 0 ·Updated 2018-08-28

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