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Known Issues · Commerce Cloud Order Management

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 2 ·Updated 9 days ago

Customer Service Center fails to launch with error, "Sorry, we can’t find what you were looking for. Please use the menu above to navigate."

Commerce Cloud Order Management , Commerce Cloud Platform

In and above, when you are in the Business Manager and have a site selected (that is not SiteGenesis), when you go to Merchant Tools > Ordering and select Customer Service Center, the CSC launches as SiteGenesis. It is not launched with the site selected. It worked fine in, but not...

Fixed in version 21.5 Preview Update / GA ·Reported By 13 ·Updated 10 days ago

Multiple same cost gift cards are not getting processed

Commerce Cloud Order Management

Customers often have situations where end users will use multiple gift cards of the same cost to pay for orders. When this happens only a single gift card will be processed and have transactions booked against it because OM treats it as a duplicate transaction due to the same cost.

In Review ·Reported By 2 ·Updated 10 days ago

Shipping/Surcharges being charged twice

Commerce Cloud Order Management

Shipping / Surcharges are being charged double in OMv1 While importing JSON orders using order integration, the dependent service line item amounts are getting added twice.

In Review ·Reported By 1 ·Updated 2021-03-30

Allocation Time reported on site level inventory uses server time instead of actual allocation time

Commerce Cloud Order Management

The xml files generated as part of the Inventory Sync Fulfillment Site Feed have an <allocation-timestamp> time which is server based rather than UTC. These files are sent from Order Management to Business Manager and update inventory on the BM side. This time stamp discrepancy can cause issues with...

In Review ·Reported By 3 ·Updated 2021-03-16

B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'

Commerce Cloud Order Management

If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.

In Review ·Reported By 0 ·Updated 2021-03-16

Work Refund overage issued for reship order single item cancel

API , Commerce Cloud API/OCAPI , Commerce Cloud Order Management

Full refund issued instead of just the reshipped item

No Fix ·Reported By 1 ·Updated 2021-01-05

Delay in Storefront Orders Getting to Order Center

Commerce Cloud Order Management

When using the Order Center "Connector" rather than API to move orders from Business Manager to Order Center, some delays have been seen intermittently. Some orders are taking extra time to get into Order Center from BM (from 2-12 hours extra).

No Fix ·Reported By 3 ·Updated 2020-12-23

OM Orders with missing India state/region

Commerce Cloud Order Management

Orders coming into OM with missing state/regions will be alerted. Those orders can be advanced by manually approving the order.

In Review ·Reported By 1 ·Updated 2020-12-02

Credit Card Scrub Task running at wrong interval

Commerce Cloud Order Management

Credit Card Detail Scrubbing can be seen in System Events, however the timing doesn't follow the retention settings in Order Management.

In Review ·Reported By 1 ·Updated 2020-12-02

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