Salesforce Known Issues
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Known Issues · Commerce Cloud Order Management

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community

AppExchange , Platform , Sites , Authentication , Knowledge , Site.com , Communities , Lightning , Commerce Cloud API/OCAPI , Commerce Cloud Store , Commerce Cloud Order Management , Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin , Consumer Goods Cloud

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.

In Review ·Reported By 21 ·Updated 13 days ago

Stacking of coupons with same promotionId on a particular order is not supported in Salesforce Order Management.

Commerce Cloud Order Management , B2B Commerce , Salesforce Order Management

Using the feature "Coupon Code Stacking Allowed" in B2C to apply the same order promotion multiple times, causes a wrong Order adjustment to show up in the Salesforce Order Management Order Summary record.

In Review ·Reported By 2 ·Updated 14 days ago

Auto numbering not working with Clause library token approach

Apex , Knowledge , Communities , Commerce Cloud Order Management , Commerce Cloud Admin , Health Cloud , B2B Commerce

Auto numbering not working with Clause library token approach

In Review ·Reported By 2 ·Updated 22 days ago

B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'

Commerce Cloud Order Management

If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.

In Review ·Reported By 1 ·Updated 2022-08-08

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

Fixed - Summer '21 Patch 4.0 ·Reported By 6 ·Updated 2022-02-10

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10

Salesforce Order Management: Curbside Pickup - 'External App' user can not change Fulfilment Order status

Communities , Flow , Lightning , Commerce Cloud Order Management , Salesforce Order Management

For the OM Curbside Pickup App: an external user such as a Store Associate does not have the permissions to change the Fulfillment Order status or update the Order Summaries. Admin user can change Fulfillment Order status in Salesforce org, but the invoice hasn't been created and populated on UI

Fixed - Summer '20 Patch 18.0 ·Reported By 2 ·Updated 2022-02-10

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2022-02-10

Salesforce Order Management: Merchant orders mapped as business account instead of person account

Platform , Commerce Cloud Order Management , Summer 20

With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account

In Review ·Reported By 1 ·Updated 2021-10-29

OrderPaymentSummary balance does not reflect with the correct amount when multiple ensureFunds core action are invoked on a single OrderPaymentSummary

Commerce Cloud Order Management

When the EnsureFunds core action is invoked multiple times for a particular order, only the first request gets processed and the subsequent one fail. This issue affects the following unique use case: 1. Order summary has multiple fulfillment records. 2. Multiple order payment methods are involved. 3....

In Review ·Reported By 1 ·Updated 2021-10-26

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