Salesforce Known Issues
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Known Issues · Commerce Cloud Order Management

Item hold description is missing for exchange order items.

Commerce Cloud Order Management

When the exchange order is generated, the description for item hold is not being set.

In Review ·Reported By 2 ·Updated 2022-10-05

Customer Service Center fails to launch with error, "Sorry, we can’t find what you were looking for. Please use the menu above to navigate."

Commerce Cloud Order Management

In 21.5.0.83 and above, when you are in the Business Manager and have a site selected (that is not SiteGenesis), when you go to Merchant Tools > Ordering and select Customer Service Center, the CSC launches as SiteGenesis. It is not launched with the site selected. It worked fine in 21.4.1.13, but not...

Fixed in version 21.5 Preview Update / GA ·Reported By 13 ·Updated 2022-10-04

Shipment is object only editable by owner when the its sharing settings are Public Read/Write

Commerce Cloud Order Management

Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile. ***Update*** This issue was resolved the second week of July 21.

Fixed - Summer '21 Patch 160.0 ·Reported By 7 ·Updated 2022-10-04

Stacking of coupons with same promotionId on a particular order is not supported in Salesforce Order Management.

Commerce Cloud Order Management

Using the feature "Coupon Code Stacking Allowed" in B2C to apply the same order promotion multiple times, causes a wrong Order adjustment to show up in the Salesforce Order Management Order Summary record.

In Review ·Reported By 2 ·Updated 2022-10-04

Validate gift_message before importing order JSON

Commerce Cloud Order Management

When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.

In Review ·Reported By 1 ·Updated 2022-10-04

Incorrect Tax is sent to Avalara for Items with discount/price adjustments

Commerce Cloud Order Management

Issue: Tax for discounted line items in orders is shown incorrectly in Avalara Admin. Tax Flow is Avalara > Digital > OMS > Avalara Admin BM(digital) is receiving correct tax for orders from the Avalara, which is sent to OMS. But after shipping in OMS, Tax is recomputed and wrong values are reported...

In Review ·Reported By 1 ·Updated 2022-10-04

B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'

Commerce Cloud Order Management

If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.

In Review ·Reported By 1 ·Updated 2022-08-08

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

Fixed - Summer '21 Patch 4.0 ·Reported By 6 ·Updated 2022-02-10

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 2022-02-10

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