Salesforce Known Issues
Trailblazer Community

Known Issues · Commerce Cloud Order Management

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 11 days ago

CardLastFour standard field on Payment Order Method does not display zeros

Salesforce Billing , Commerce Cloud Order Management

Card Last Four Field on the Payment Order Method object does display zeros

In Review ·Reported By 2 ·Updated 11 days ago

Salesforce Order Management: Merchant orders mapped as business account instead of person account

Platform , Commerce Cloud Order Management , Summer 20

With Summer' 20, Order ingestion is creating the wrong account type, business account for new email addresses while expecting a person account

In Review ·Reported By 0 ·Updated 11 days ago

EnsureFunds is failing to Capture Funds for multiple invoices associated with an OrderPaymentSummary.

Salesforce Billing , Commerce Cloud Order Management

**Issue is related to Salesforce Order Management Customers only*** In an Salesforce Org that has Salesforce Order Management enabled. A single Orders that contains two fulfillment orders will fail to Capture Funds for multiple invoices associated with a single OrderPaymentSummary. PaymentGatewayLogs...

Fixed - Summer '20 Patch 12.0 ·Reported By 0 ·Updated 11 days ago

Shipment is object only editable by owner when the its sharing settings are Public Read/Write

Commerce Cloud Order Management , Field Service , Summer 21

Shipment object is only editable by owner when the its sharing settings are Public Read/Write and user has sufficient access on their profile. ***Update*** This issue was resolved the second week of July 21.

Fixed - Summer '21 Patch 160.0 ·Reported By 7 ·Updated 2021-09-01

Validate gift_message before importing order JSON

Commerce Cloud Order Management , Commerce Cloud Platform

When importing a gift message containing many \ in a row, the code for cleaning raw json is not cleaning it correctly, causing an entire packet of orders to failing because it cannot be parsed.

In Review ·Reported By 1 ·Updated 2021-08-02

Orders are fulfilled even if the payment capture fails

Commerce Cloud Order Management

When a customer makes a call to invoice advice_execute API with invoice_advice_instruction_ensure_funds instruction, the response is successful even if the capture/sale transaction fails for the invoice.

In Review ·Reported By 0 ·Updated 2021-07-09

B2C - Commerce Cloud Order Management Order import doesn't work if Product SKU has plus sign '+'

Commerce Cloud Order Management

If products contain plus sign '+' in SKU the import from B2C Commerce to Salesforce Order Management is failing.

In Review ·Reported By 1 ·Updated 2021-06-10

Allocation Time reported on site level inventory uses server time instead of actual allocation time

Commerce Cloud Order Management

The xml files generated as part of the Inventory Sync Fulfillment Site Feed have an <allocation-timestamp> time which is server based rather than UTC. These files are sent from Order Management to Business Manager and update inventory on the BM side. This time stamp discrepancy can cause issues with...

In Review ·Reported By 3 ·Updated 2021-06-09

Shipping/Surcharges being charged twice

Commerce Cloud Order Management

Shipping / Surcharges are being charged double in OMv1 While importing JSON orders using order integration, the dependent service line item amounts are getting added twice.

In Review ·Reported By 1 ·Updated 2021-06-09

1 to 10 of 21 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.