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Known Issues · Commerce Cloud Einstein/Predictive

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 17 ·Updated 9 days ago

CCAC data is not showing data accordingly timezone

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...

In Review ·Reported By 4 ·Updated 9 days ago

Einstein Recommendations API: recently-viewed products are only retained for 6 hours

Commerce Cloud Einstein/Predictive

Attempting to pull recently-viewed data for a customer from the Einstein Recommendations API will return only results for the most recent 6 hours, rather than the 7 days that Einstein actually stores.

In Review ·Reported By 3 ·Updated 2021-03-04

SFCC System Job in Staging sfcc-import-search-text-mapping-recommendations status is shown as SKIPPED instead of OK

Commerce Cloud Einstein/Predictive

The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...

In Review ·Reported By 3 ·Updated 2020-12-17

Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled on exact match for brand

Commerce Cloud Einstein/Predictive

Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled and exact match for brand is found and brand has 2 words for eg. Ubi Soft Internal search suggestions should be returned when exact brand match is found.

Fixed in version 20.10 GA Update Patch ·Reported By 2 ·Updated 2020-11-09

CQuotient catalog feed export: Failed to put catalog feed to AWS S3

Commerce Cloud Einstein/Predictive

Scheduled Einstein catalog feeds, may fail intermittently with an error CQuotient sorfeed export: Failed to put sort feed to AWS S3 error.

In Review ·Reported By 2 ·Updated 2020-09-25

Searching Brand names results in autocorrection despite the original results

Commerce Cloud Einstein/Predictive

When searching Brand names with Einstein auto-corrections enabled, the search term will be corrected by the Einstein Search Processor even when the brand has an exact match.

In Review ·Reported By 3 ·Updated 2020-08-24

Einstein Search Recommendations - Declines are not working correctly

Commerce Cloud Einstein/Predictive

After declining the Einstein Search Dictionary recommendations, they are still being received.

In Review ·Reported By 1 ·Updated 2020-05-28

Missing Data in Einstein Tab

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Einstein Analytics - Dashboards/Lenses

Data is not available in S3 for some specific sites starting from a certain date .

In Review ·Reported By 2 ·Updated 2020-04-08

Missing data for Click Through Rate under Einstein tab (Reports and Dashboards)

Commerce Cloud Einstein/Predictive

In Reports and Dashboard, under Einstein tab, Click Through Rate data might be missing for some dates.

In Review ·Reported By 4 ·Updated 2020-04-06

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