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Known Issues · Commerce Cloud Einstein/Predictive

View Recommendation (viewReco) events that contain products which do not report a productId or skuId are filtered out

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Large amounts of View Recommendation (viewReco) events are filtered out when one or more products shown by the view recommender do not report a productId or skuId. This leads to incorrect reporting in Einstein tab of Reports & Dashboards where the Click-Through-Rate (CTR) is inflated because the number...

In Review ·Reported By 2 ·Updated 3 days ago

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 28 ·Updated 4 days ago

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month

Commerce Cloud Einstein/Predictive

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month and not by entire date

In Review ·Reported By 1 ·Updated 10 days ago

SFCC System Job in Staging sfcc-import-search-text-mapping-recommendations status is shown as SKIPPED instead of OK

Commerce Cloud Einstein/Predictive

The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...

In Review ·Reported By 4 ·Updated 11 days ago

Missing data for Click Through Rate under Einstein tab (Reports and Dashboards)

Commerce Cloud Einstein/Predictive

In Reports and Dashboard, under Einstein tab, Click Through Rate data might be missing for some dates.

In Review ·Reported By 4 ·Updated 11 days ago

Searching Brand names results in autocorrection despite the original results

Commerce Cloud Einstein/Predictive

When searching Brand names with Einstein auto-corrections enabled, the search term will be corrected by the Einstein Search Processor even when the brand has an exact match.

In Review ·Reported By 3 ·Updated 11 days ago

Einstein Search Recommendations - Declines are not working correctly

Commerce Cloud Einstein/Predictive

After declining the Einstein Search Dictionary recommendations, they are still being received.

In Review ·Reported By 2 ·Updated 11 days ago

CQuotient catalog feed export: Failed to put catalog feed to AWS S3

Commerce Cloud Einstein/Predictive

Scheduled Einstein catalog feeds, may fail intermittently with an error CQuotient sorfeed export: Failed to put sort feed to AWS S3 error.

In Review ·Reported By 2 ·Updated 11 days ago

Missing Data in Einstein Tab

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Einstein Analytics - Dashboards/Lenses

Data is not available in S3 for some specific sites starting from a certain date .

In Review ·Reported By 2 ·Updated 11 days ago

UNKNOWN Promotion Types/Class in Promotion Conversion Report

Commerce Cloud Einstein/Predictive

The promotion conversion report shows the same promotion in the promotion details under both the SHIPPING and UNKNOWN classes.

In Review ·Reported By 1 ·Updated 2021-09-08

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