Known Issues · Commerce Cloud Einstein/Predictive
Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException
Commerce Cloud Einstein/Predictive
Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.
In Review ·Reported By 17 ·Updated 9 days ago
CCAC data is not showing data accordingly timezone
Commerce Cloud Einstein/Predictive , Commerce Cloud Platform
If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...
In Review ·Reported By 4 ·Updated 9 days ago
Einstein Recommendations API: recently-viewed products are only retained for 6 hours
Commerce Cloud Einstein/Predictive
Attempting to pull recently-viewed data for a customer from the Einstein Recommendations API will return only results for the most recent 6 hours, rather than the 7 days that Einstein actually stores.
In Review ·Reported By 3 ·Updated 2021-03-04
Commerce Cloud Einstein/Predictive
The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...
In Review ·Reported By 3 ·Updated 2020-12-17
Commerce Cloud Einstein/Predictive
Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled and exact match for brand is found and brand has 2 words for eg. Ubi Soft Internal search suggestions should be returned when exact brand match is found.
Fixed in version 20.10 GA Update Patch ·Reported By 2 ·Updated 2020-11-09
CQuotient catalog feed export: Failed to put catalog feed to AWS S3
Commerce Cloud Einstein/Predictive
Scheduled Einstein catalog feeds, may fail intermittently with an error CQuotient sorfeed export: Failed to put sort feed to AWS S3 error.
In Review ·Reported By 2 ·Updated 2020-09-25
Searching Brand names results in autocorrection despite the original results
Commerce Cloud Einstein/Predictive
When searching Brand names with Einstein auto-corrections enabled, the search term will be corrected by the Einstein Search Processor even when the brand has an exact match.
In Review ·Reported By 3 ·Updated 2020-08-24
Einstein Search Recommendations - Declines are not working correctly
Commerce Cloud Einstein/Predictive
After declining the Einstein Search Dictionary recommendations, they are still being received.
In Review ·Reported By 1 ·Updated 2020-05-28
Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Einstein Analytics - Dashboards/Lenses
Data is not available in S3 for some specific sites starting from a certain date .
In Review ·Reported By 2 ·Updated 2020-04-08
Missing data for Click Through Rate under Einstein tab (Reports and Dashboards)
Commerce Cloud Einstein/Predictive
In Reports and Dashboard, under Einstein tab, Click Through Rate data might be missing for some dates.
In Review ·Reported By 4 ·Updated 2020-04-06
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