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Known Issues · Commerce Cloud Einstein/Predictive

New!UNKNOWN Promotion Types/Class in Promotion Conversion Report

Commerce Cloud Einstein/Predictive

The promotion conversion report shows the same promotion in the promotion details under both the SHIPPING and UNKNOWN classes.

In Review ·Reported By 1 ·Updated Today

Negative values for Cache HIT or Cache MISS under Technical Details Tab in CCAC Dashboard

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin

We are seeing negative values for Cache HIT or Cache MISS in own response time tab in CCAC Dashboard.

In Review ·Reported By 1 ·Updated 2 days ago

View Recommendation (viewReco) events that contain products which do not report a productId or skuId are filtered out

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Large amounts of View Recommendation (viewReco) events are filtered out when one or more products shown by the view recommender do not report a productId or skuId. This leads to incorrect reporting in Einstein tab of Reports & Dashboards where the Click-Through-Rate (CTR) is inflated because the number...

In Review ·Reported By 2 ·Updated 9 days ago

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 22 ·Updated 27 days ago

Einstein Recommendations API: recently-viewed products are only retained for 6 hours

Commerce Cloud Einstein/Predictive

Attempting to pull recently-viewed data for a customer from the Einstein Recommendations API will return only results for the most recent 6 hours, rather than the 7 days that Einstein actually stores.

In Review ·Reported By 4 ·Updated 2021-06-25

SFCC System Job 'sfcc-retrieve-predictive-sort-data' generates many INFO log entries in the log file

Commerce Cloud Einstein/Predictive

The following INFO entry is shown in the Log center for the system job: sfcc-retrieve-predictive-sort-data Example Log message- AutomaticSortMgr: Error downloading new data from bucket 'bucket-name'. Finished in 778.5 ms. Error: Forbidden (Service: Amazon S3; Status Code: 403; Error Code: 403 Forbidden;...

In Review ·Reported By 1 ·Updated 2021-06-14

Einstein Search Recommendations - Declines are not working correctly

Commerce Cloud Einstein/Predictive

After declining the Einstein Search Dictionary recommendations, they are still being received.

In Review ·Reported By 2 ·Updated 2021-06-04

CCAC data is not showing data accordingly timezone

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...

In Review ·Reported By 4 ·Updated 2021-04-29

SFCC System Job in Staging sfcc-import-search-text-mapping-recommendations status is shown as SKIPPED instead of OK

Commerce Cloud Einstein/Predictive

The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...

In Review ·Reported By 3 ·Updated 2020-12-17

Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled on exact match for brand

Commerce Cloud Einstein/Predictive

Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled and exact match for brand is found and brand has 2 words for eg. Ubi Soft Internal search suggestions should be returned when exact brand match is found.

Fixed in version 20.10 GA Update Patch ·Reported By 2 ·Updated 2020-11-09

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