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Known Issues · Commerce Cloud Einstein/Predictive

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community

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When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.

In Review ·Reported By 13 ·Updated 2 days ago

SFCC System Job in Staging sfcc-import-search-text-mapping-recommendations status is shown as SKIPPED instead of OK

Commerce Cloud Einstein/Predictive

The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...

In Review ·Reported By 6 ·Updated 11 days ago

Pinned products are not retrieved for the recently-viewed recommender using Einstein API

Commerce Cloud Einstein/Predictive

Pinned products are not retrieved for the recently-viewed recommender using Einstein API

In Review ·Reported By 1 ·Updated 18 days ago

Search Suggestions creates too large of a cookie

Commerce Cloud Einstein/Predictive

In some situations when using search suggestions on a storefront, Einstein will add search refinements to the CQ cookie and result in a logged error for "CQ Activity Tracking Cookie exceeded cookie size limit. This behavior can occur even when the feature "DW Analytics Suppress Cookie Creation For No...

In Review ·Reported By 3 ·Updated 2022-04-21

Deselecting "Enable Integration?" on Facebook Configuration fails to apply if Server-side Activity Tracking is enabled

Commerce Cloud Einstein/Predictive

Deselecting the "Enable Integration?" check-box on the Facebook Configuration fails to apply if Server-side Activity Tracking remains enabled as per the "Set Up Server-Side Activity Tracking for Facebook" Documentation : https://documentation.b2c.commercecloud.salesforce.com/DOC3/topic/com.dema...

In Review ·Reported By 2 ·Updated 2022-03-16

CQuotient catalog feed export: Failed to put catalog feed to AWS S3

Commerce Cloud Einstein/Predictive

Scheduled Einstein catalog feeds, may fail intermittently with an error CQuotient sorfeed export: Failed to put sort feed to AWS S3 error.

In Review ·Reported By 7 ·Updated 2022-02-14

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 32 ·Updated 2022-01-31

Image Downloader False Failure Reports

Commerce Cloud Einstein/Predictive

There are cases where the image downloader produces false failure reports for customers. Current version of the report does not distinguish between invalid image urls and any other issues that prevent us from downloading the images. The image downloader considers any error when classifying an image...

In Review ·Reported By 4 ·Updated 2021-11-23

BM UI on the Einstein Configuration pop-up does not use the instance timezone when displaying time

Commerce Cloud Einstein/Predictive

The time shown in the Angular pop-up for Einstein Catalog and Order feeds shown in Business Manager is formatted using the browser timezone from the user's login instead of the instance time zone. This can make it difficult for end users to determine the correct time information.

In Review ·Reported By 1 ·Updated 2021-11-02

View Recommendation (viewReco) events that contain products which do not report a productId or skuId are filtered out

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

Large amounts of View Recommendation (viewReco) events are filtered out when one or more products shown by the view recommender do not report a productId or skuId. This leads to incorrect reporting in Einstein tab of Reports & Dashboards where the Click-Through-Rate (CTR) is inflated because the number...

In Review ·Reported By 2 ·Updated 2021-10-20

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