Known Issues · Commerce Cloud Einstein/Predictive
New!UNKNOWN Promotion Types/Class in Promotion Conversion Report
Commerce Cloud Einstein/Predictive
The promotion conversion report shows the same promotion in the promotion details under both the SHIPPING and UNKNOWN classes.
In Review ·Reported By 1 ·Updated Today
Negative values for Cache HIT or Cache MISS under Technical Details Tab in CCAC Dashboard
Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin
We are seeing negative values for Cache HIT or Cache MISS in own response time tab in CCAC Dashboard.
In Review ·Reported By 1 ·Updated 2 days ago
Commerce Cloud Einstein/Predictive , Commerce Cloud Platform
Large amounts of View Recommendation (viewReco) events are filtered out when one or more products shown by the view recommender do not report a productId or skuId. This leads to incorrect reporting in Einstein tab of Reports & Dashboards where the Click-Through-Rate (CTR) is inflated because the number...
In Review ·Reported By 2 ·Updated 9 days ago
Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException
Commerce Cloud Einstein/Predictive
Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.
In Review ·Reported By 22 ·Updated 27 days ago
Einstein Recommendations API: recently-viewed products are only retained for 6 hours
Commerce Cloud Einstein/Predictive
Attempting to pull recently-viewed data for a customer from the Einstein Recommendations API will return only results for the most recent 6 hours, rather than the 7 days that Einstein actually stores.
In Review ·Reported By 4 ·Updated 2021-06-25
SFCC System Job 'sfcc-retrieve-predictive-sort-data' generates many INFO log entries in the log file
Commerce Cloud Einstein/Predictive
The following INFO entry is shown in the Log center for the system job: sfcc-retrieve-predictive-sort-data Example Log message- AutomaticSortMgr: Error downloading new data from bucket 'bucket-name'. Finished in 778.5 ms. Error: Forbidden (Service: Amazon S3; Status Code: 403; Error Code: 403 Forbidden;...
In Review ·Reported By 1 ·Updated 2021-06-14
Einstein Search Recommendations - Declines are not working correctly
Commerce Cloud Einstein/Predictive
After declining the Einstein Search Dictionary recommendations, they are still being received.
In Review ·Reported By 2 ·Updated 2021-06-04
CCAC data is not showing data accordingly timezone
Commerce Cloud Einstein/Predictive , Commerce Cloud Platform
If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...
In Review ·Reported By 4 ·Updated 2021-04-29
Commerce Cloud Einstein/Predictive
The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...
In Review ·Reported By 3 ·Updated 2020-12-17
Commerce Cloud Einstein/Predictive
Internal Brand Correction breaks and personalized suggestions (Einstein) are returned when Search Autocorrections is Enabled and exact match for brand is found and brand has 2 words for eg. Ubi Soft Internal search suggestions should be returned when exact brand match is found.
Fixed in version 20.10 GA Update Patch ·Reported By 2 ·Updated 2020-11-09
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