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Known Issues · Commerce Cloud Einstein/Predictive

Einstein Personalized Recommendation Errors - Caused by: java.util.concurrent.TimeoutException

Commerce Cloud Einstein/Predictive

Intermittently, Einstein implementations will throw errors for Observable onError due to a TimeoutException. When this occurs shoppers will not see any personalized recommendations and, depending on the exact user implementation, the recommendation slot will display as empty on the storefront.

In Review ·Reported By 5 ·Updated 9 days ago

SFCC System Job in Staging sfcc-import-search-text-mapping-recommendations status is shown as SKIPPED instead of OK

Commerce Cloud Einstein/Predictive

The following error is shown in the Log center for the system job : sfcc-import-search-text-mapping-recommendation Error message- Stack Trace: java.lang.IllegalArgumentException: The bucket name parameter must be specified when requesting an object's metadata OR Error downloading search...

In Review ·Reported By 2 ·Updated 12 days ago

CQuotient catalog feed export: Failed to put catalog feed to AWS S3

Commerce Cloud Einstein/Predictive

Scheduled Einstein catalog feeds, may fail intermittently with an error CQuotient sorfeed export: Failed to put sort feed to AWS S3 error.

In Review ·Reported By 2 ·Updated 27 days ago

Einstein Search Recommendations - Declines are not working correctly

Commerce Cloud Einstein/Predictive

After declining the Einstein Search Dictionary recommendations, they are still being received.

In Review ·Reported By 1 ·Updated 2020-05-28

Missing Data in Einstein Tab

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Einstein Analytics - Dashboards/Lenses

Data is not available in S3 for some specific sites starting from a certain date .

In Review ·Reported By 2 ·Updated 2020-04-08

Missing data for Click Through Rate under Einstein tab (Reports and Dashboards)

Commerce Cloud Einstein/Predictive

In Reports and Dashboard, under Einstein tab, Click Through Rate data might be missing for some dates.

In Review ·Reported By 4 ·Updated 2020-04-06

CCAC data is not showing data accordingly timezone

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

If customer has timezone GMT-4 (EST) Configured in manage realm. But as we know it’s showing Etc/GMT+4 on the home page of CCAC. Which is equivalent to (GMT-4) but still data in the reports are not aligned to correct timezone(GMT-4). It's still shows data according to incorrect timezone , which is in...

In Review ·Reported By 3 ·Updated 2020-03-26

Enabling Einstein breaks Page Designer pages when using <isobject>

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform

PageDesigner pages that contain a recommender (e.g. for a product <isobject object="${pdict.product}" view="recommendation">, ) will render broken HTML whenever Einstein is enabled. This occurs because the script for the recommender viewReco-cquotient.js is inserted before the opening html tag thus...

Fixed in version 20.1 Preview ·Reported By 1 ·Updated 2020-01-21

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month

Commerce Cloud Einstein/Predictive

Einstein Search Dictionaries: "Last Modified" column sorted by Day of month and not by entire date

In Review ·Reported By 1 ·Updated 2019-12-13

Einstein recommendations do not work when the storefront users deny the tracking consent

Commerce Cloud Einstein/Predictive

The Einstein recommendations do not show up in storefront when the end-users deny the tracking consent while browsing the sites. The recommend strategies shall work irrespective of cookie consent.

Fixed in version 19.10 Preview ·Reported By 2 ·Updated 2019-09-24

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