Salesforce Known Issues
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Known Issues · Commerce Cloud Admin

Negative values for Cache HIT or Cache MISS under Technical Details Tab in CCAC Dashboard

Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin

We are seeing negative values for Cache HIT or Cache MISS in own response time tab in CCAC Dashboard.

In Review ·Reported By 1 ·Updated 2 days ago

Account Manager Login Failure - The user is redirected to the Account Manager home page

Commerce Cloud Platform , Commerce Cloud Admin

Customers are facing issues while logging in to Business Manager via account manager credentials when they enter a wrong password. When users are logging in to Business Manager via account manager credentials and In case they enter a wrong password - 1. They get an information that the login did not...

In Review ·Reported By 5 ·Updated 2021-06-29

geolocation in request object is returning null in B2C OnDemand Sandboxes

Commerce Cloud Platform , Commerce Cloud Admin

request.geolocation is returning 'null' on On-Demand Sandboxes due to which the Geo-Location functionality is not fetching the desired results.

In Review ·Reported By 3 ·Updated 2021-06-23

NEW Storefront Toolkit: Non-English Locale Character in A/B test id causes errors (AB Test is invalid:)

Commerce Cloud Store , Commerce Cloud Admin

If the ID of an A/B Test contains non-English locale character like Japanese Hiragana, Katakana, Chinese character, Korean Hangul, etc., the New Storefront Toolkit will show the error message: "The selected A/B Test doesn’t exist." despite the fact that the A/B Test itself exists. Previewing the...

In Review ·Reported By 2 ·Updated 2021-06-18

Business Manager shows "Your session has timed out. Please log in again." pop-up on intermediate network disruption

Commerce Cloud Platform , Commerce Cloud Admin

When there's a small network hiccup and you lose connectivity the BM shows the session timeout pop-up but the session itself has not timed out and the user is still logged in

In Review ·Reported By 3 ·Updated 2021-06-15

Control Center Audit log does not show instance name for some realms

Commerce Cloud Platform , Commerce Cloud Admin

For some instances, the Audit log in Control Center does not show instance name.

In Review ·Reported By 1 ·Updated 2021-06-14

Logcenter Log Status URLs Broken for CCDX Sandboxes

Commerce Cloud Platform , Commerce Cloud Admin

The Log Center Log Status section is not generating the correct URLs for CCDX sandboxes.

In Review ·Reported By 6 ·Updated 2021-05-27

Business manager custom preferences configured with file browser return an error when no site is selected.

Commerce Cloud Admin

In Business Manager, when a custom preference value type is configured with the file browser (e.g."Image"), attempting to upload a file will return an error when no site has been selected on the top left corner.

In Review ·Reported By 1 ·Updated 2021-05-21

Tenant filters are not saved when assigned during new user creation in Account Manager

Commerce Cloud Platform , Commerce Cloud Admin

Tenant filters (Instances) are not saved when assigned when a new user is created in Account Manager.

In Review ·Reported By 11 ·Updated 2021-05-20

Shop OCAPI endpoint - product_search response returns "attribute_id": "c_null" for promotion refinement.

Commerce Cloud API/OCAPI , Commerce Cloud Admin

Issue with Promotion search refinements that are enabled in the instances. OCAPI is not producing the expected result when reviewing the response from the OCAPI call.

In Review ·Reported By 2 ·Updated 2021-02-02

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