Salesforce Known Issues
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Known Issues · Commerce Cloud API/OCAPI

OrderMgr.processOrders() fails abnormally with longer runtimes even when there are no orders to process on On Demand Sandboxes

Commerce Cloud API/OCAPI , Commerce Cloud Platform

On the On demand sandboxes, OrderMgr.processOrders() executes for a longtime and fails despite the query not returning any orders

In Review ·Reported By 11 ·Updated 3 days ago

API Explorer Not Working on Some Browsers

Commerce Cloud API/OCAPI , Commerce Cloud Platform

The API Explorer is not working on Chrome Browsers running Version 76 and Firefox Browsers with the "Modify Header Value (HTTP Headers)" extension enabled. When trying to authorize or explore, users will receive an error

In Review ·Reported By 41 ·Updated 7 days ago

UX Studio 20.10 cannot always connect to digital server for few customers' on demand sandboxes with Squid

Commerce Cloud API/OCAPI

UX Studio 20.10 cannot always connect to the digital server for some on-demand sandboxes with organization VPN setup and Squid as Proxy

In Review ·Reported By 13 ·Updated 9 days ago

OCAPI - account.demandware.com authorization returns 401 error

Commerce Cloud API/OCAPI

We can sometimes see 401 Access denied errors coming from account.demandware.com, when we request the access_token. The issue is intermittent.

In Review ·Reported By 6 ·Updated 28 days ago

On-demand Sandbox resource profile storage size displayed incorrectly in API response

Commerce Cloud API/OCAPI , Commerce Cloud Platform

When checking the storage of an on-demand sandbox via the API, the storage shown is always 10 GB. This is correct for a sandbox with a Medium resource profile but a sandbox with a Large resource profile should be the 20 GB while a sandbox with a X-Large resource profile should be 50 GB.

In Review ·Reported By 2 ·Updated 2021-06-29

OCAPI DATA API PUT for resource /libraries/{{libraryID}}/content/{{assetID}} returns 'InvalidCustomPropertyException'

Commerce Cloud API/OCAPI

The PUT /s/Sites-Site/dw/data/v21_3/libraries/{{libraryID}}/content/{{assetID}} call is failing with error InvalidCustomPropertyException when trying to update custom body attribute

Fixed in version 21.7 Preview ·Reported By 1 ·Updated 2021-06-28

SHOP API POST /customers/{customer_id}/payment_instruments does not save the credit_card_token input param

Commerce Cloud API/OCAPI

SHOP API POST /customers/{customer_id}/payment_instruments does NOT save the credit_card_token input param. However, a similar call SHOP API POST /baskets/{basket_id }/payment_instruments and /orders/{order_no}/payment_instruments does save the payment instrument with the supplied credit_card_token.

In Review ·Reported By 5 ·Updated 2021-06-23

CDN API Certificates end point calls are failing

Commerce Cloud API/OCAPI , Commerce Cloud Platform

When customers try to make CDN-API calls to get details around certificates, the calls are failing with a 404 error code. There seems to be a code that is blocking the execution on non-test realms that is causing customers to receive errors when trying to manage their certificates using the CDN-A...

In Review ·Reported By 3 ·Updated 2021-06-09

OCAPI - shop/*/customers/*/orders causes IllegalArgumentException if receives parameter "start" set to 1 and result contains no orders

Commerce Cloud API/OCAPI

request OCAPI API shop/*/customers/*/orders causes IllegalArgumentException if receives parameter "start" = 1 and API result does not contain orders

In Review ·Reported By 1 ·Updated 2021-06-09

Excessive time to authenticate with access key for user

Commerce Cloud API/OCAPI , Commerce Cloud Platform

When a Business Manager user that is linked to Account Manager (Unified Authentication) authenticates with an Access Key, the authentication process can take a significant amount of time (> 10 seconds). The reason is that Business Manager fetches the user data from Account Manager via REST using the...

In Review ·Reported By 2 ·Updated 2021-06-04

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