Salesforce Known Issues
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Posts from followed users don’t appear in What I Follow feed but appear in All Company feed


Some customers may observe that posts from followed users don’t appear in their What I Follow feed, regardless of the Sort By filters used, but do appear in their All Company feed. The behavior seems to occur very infrequently and may impact a very small percentage of users.

In Review ·Reported By 95 ·Updated 2 days ago

Process' Post to Chatter Action that posts a hyperlink ends up displaying "_HL_ENCODED_" in the record's feed instead of the proper URL/link

Chatter , Process Builder

In a Process, "Post to Chatter" actions posting a reference to a Formula (Text) Field with a Hyperlink() function ends up with a post displaying "_HL_ENCODED_" instead of the actual URL.

In Review ·Reported By 73 ·Updated 4 days ago

"Best Comment" field appears in the report edit layout page but not in preview layout as well not in report builder page

Analytics , Chatter , Operational Analytics - Reports

CRM Analytics - Group feed "Best Comment" field can not be selected in report builder page. Basically "Best Comment" field appears in the report edit layout page but not in preview layout as well not in report builder page. This creates confusion for customer as they add this field in edit layout...

In Review ·Reported By 5 ·Updated 3 days ago

Cannot hide Emails by setting IsExternallyVisible to false via before trigger in certain condition

Apex , Chatter , Platform , Communities , Lightning

Email IsExternallyVisible cannot be set to False via Trigger Before context if the checkbox is unchecked in the UI and the default Visibility for the Email is True

In Review ·Reported By 33 ·Updated 5 days ago

Respond with attachment to Question to Case Feed gives an access error.

Chatter , Communities

If a question is escalated to a case (Question to Case) from a community, then subsequent users are unable to add comments with attachments on that same question within classic/lightning platform. They will receive error below. This will only work in the community where the case was created. If...

In Review ·Reported By 5 ·Updated 9 days ago

System emails such as chatter invite emails to some external customers are not getting delivered for DOD MTA enabled org

Chatter , Email Clients

System emails like chatter invite emails, password reset emails etc to some external customers are not being received by some recipients. Email logs do not show any failures and no bounce emails are received.

In Review ·Reported By 5 ·Updated 10 days ago

Feature Request: Email Branding Logo position in Footer of Chatter Digest emails does not match other Chatter Emails

Chatter , Email Clients , Communities

Note: This is currently classified as a Feature Request or work item that is the Salesforce internal equivalent of an Idea on the IdeaExchange. Please consider creating or promoting an Idea for this so that we may see this functionality altered with a future release. If an org configures Chatter Email...

No Fix ·Reported By 1 ·Updated 10 days ago

Not all items are loading when scrolling the Feed on cases, accounts, and/or opportunities

Chatter , Platform , Spring 20

When opening up a record, not all items are loaded within the feed.

Fixed - Spring '20 Patch 15.0 ·Reported By 61 ·Updated 11 days ago

No notification or email sent about @mention on a Knowledge Article

Chatter , Knowledge

Chatter and Email notification is not received when a user is @mentioned on Chatter on the Knowledge Article in Lightning Experience.

Fixed - Summer '20 Patch 15.0 ·Reported By 23 ·Updated 11 days ago

Feed Items not displaying the absolute time in User's local time in Lightning


When using lightning with the perm "Show Relative Timestamps" disabled, the time between the feed item's creation and user's local time is different

In Review ·Reported By 13 ·Updated 11 days ago

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