Known Issues · CTI
In Review ·Reported By 3 ·Updated Yesterday
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 25 ·Updated 13 days ago
Agent logs into CTI call center, client calls, agent is answering the call. No search record pops up and shows an error window with message: "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 981032730).
Fixed - Summer '21 Patch 13.0 ·Reported By 41 ·Updated 15 days ago
OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.
In Review ·Reported By 5 ·Updated 2021-06-18
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 90 ·Updated 2021-06-16
In a live agent pre chat form , if there is also a custom Checkbox/Date type field. When that custom checkbox/Date field is specified in the prechat form and when pre chat form is submitted the Object record is not created.
No Fix ·Reported By 7 ·Updated 2021-06-14
When a VF page containing an apex:milestoneTracker component is used as a sidebar, click to dial fails to work properly.
Fixed - Spring '15 ·Reported By 6 ·Updated 2021-05-26
In Winter '14, the OpenCTI toolkit function getPageInfo may fail to return page information but any existing call will be or remain connected as normal.
Fixed - Summer '14 ·Reported By 3 ·Updated 2021-05-26
CTR Sync fails when the CTR Data Stream contains French characters which results in missing call recordings on the voice call records.
In Review ·Reported By 0 ·Updated 2021-05-25
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 10 ·Updated 2021-05-19
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.