Known Issues · CTI
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 85 ·Updated 5 days ago
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 18 ·Updated 8 days ago
Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.
In Review ·Reported By 2 ·Updated 18 days ago
Service Cloud Voice calls get connected to an agent via omnichannel, however, there are no transcription get recorded for the call. This issue will occur only if the user upgrades the contact center.
Fixed - Spring '21 Patch 5.0 ·Reported By 0 ·Updated 18 days ago
"Record Deleted" error is thrown if the Master Record hits a validation rule while merging records and OpenCTI (Call Center) is enabled in the org
In Review ·Reported By 0 ·Updated 2021-01-22
Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.
In Review ·Reported By 15 ·Updated 2020-12-30
This issue is seen when searchAndScreenPop() api is invoked when the CTI adapter receives a call and the global search opens a tab with the results. If the user receives a second call the Global search doesn't populate and instead throws the error : 'Your search term must have 2 or more characters' This...
Fixed - Spring '21 ·Reported By 30 ·Updated 2020-12-02
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 9 ·Updated 2020-12-02
In Review ·Reported By 31 ·Updated 2020-11-24
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 17 ·Updated 2020-09-24
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