Salesforce Known Issues
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User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 78 ·Updated 2 days ago

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console. highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f'...

In Review ·Reported By 31 ·Updated 4 days ago

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"


Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 13 ·Updated 2020-10-26

searchAndScreenPop() api call when the search results tab is already open throws error 'Your search term must have 2 or more characters'

CTI , Search , Summer 20

This issue is seen when searchAndScreenPop() api is invoked when the CTI adapter receives a call and the global search opens a tab with the results. If the user receives a second call the Global search doesn't populate and instead throws the error : 'Your search term must have 2 or more characters' This...

Scheduled - Spring '21 ·Reported By 30 ·Updated 2020-10-22

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 17 ·Updated 2020-09-24

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes


When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 9 ·Updated 2020-09-24

In Classic, sforce.interaction.saveLog() is not respecting FLS

API , CTI , Platform , Custom Objects

When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.

No Fix ·Reported By 0 ·Updated 2020-08-10

When SetPresenceStatus first on a status the user dont have access to and then on a status the user have access to the callback fails after few mins

CTI , Live Agent , Omni-Channel

While in Classic, if setPresenceStatus is called with a status the user doesn't have access to and then on one they do have access to, the callback for the second call takes around 2 minutes to invoke and returns a failure response, even though the status does successfully change.

No Fix ·Reported By 2 ·Updated 2020-07-23

Open CTI API function fails with "Cannot read property 'servicedesk' of undefined" after session timeout outside of the Console

API , CTI , Summer 18 , Spring 18

Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.

No Fix ·Reported By 4 ·Updated 2020-05-28

Duplicate Open CTI adapter displayed in sidebar when opening single user calendar day or week views

Activities , CTI , User Interface , Winter 17

When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.

No Fix ·Reported By 40 ·Updated 2020-05-27

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