Salesforce Known Issues
Trailblazer Community

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 30 ·Updated 10 days ago

Log a Calls do not show up on Case Feed

CTI

A user may have noticed that when he logs a call on a Case record from the Partner Telephony, it doesn't appear on the Case Feed. But if you go to the Activity Related List of the record, you can see the Task was created. The Case Chatter Feed just shows up blank and is not displaying anything.

In Review ·Reported By 3 ·Updated 2022-04-19

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console. highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f'...

In Review ·Reported By 44 ·Updated 2022-04-08

Update of VoiceCall fails when passing IVR data into custom checkbox field

CTI , Service

Trying to set a custom checkbox on the VoiceCall record to true by passing data from the IVR system does not update the "Queue Name".

Fixed - Summer '22 ·Reported By 1 ·Updated 2022-02-16

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 94 ·Updated 2022-02-15

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 21 ·Updated 2022-02-15

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone

CTI

OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 5 ·Updated 2022-02-15

"Past Activity" for activities feed is not being refreshed when opencti.refreshView api is called to create new task related to entities

CTI

"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case

In Review ·Reported By 5 ·Updated 2022-02-15

RunApex and searchAndScreenPop api calls doesn't work when the CTI Panel is docked in

CTI

runApex and searchAndScreenPop api calls doesn't work when the CTI Panel is docked in and When a custom object record Tab is open in console's Primary tab having custom components with embedded javascript

Fixed - Spring '22 Patch 9.0 ·Reported By 4 ·Updated 2022-02-15

SearchAndScreenPop does not use pre-existing Softphone Layout for newly created LEX Apps

CTI , Lightning

When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.

In Review ·Reported By 4 ·Updated 2022-02-15

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