Known Issues · CTI
In Review ·Reported By 38 ·Updated 11 days ago
The Pop-out window such as Softphone or History pop-out does not close after the parent window is closed if the setup was opened from parent window while pop out was un docked. The expected behavior is the Undocked pop-out window should close when the parent window is closed.
Fixed - Spring '20 Patch 22.0 ·Reported By 1 ·Updated 11 days ago
When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.
No Fix ·Reported By 0 ·Updated 11 days ago
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 11 ·Updated 19 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 93 ·Updated 22 days ago
An error is thrown when Lightning Web Component (LWC) is using a connected callback to subscribe and publish to a Lightning Message Channel, and while this component is used within a flow screen. The issue only happens when a CTI adapter is also subscribed to the same message channel preventing the...
In Review ·Reported By 2 ·Updated 2021-09-20
In Review ·Reported By 4 ·Updated 2021-08-30
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 25 ·Updated 2021-07-23
Agent logs into CTI call center, client calls, agent is answering the call. No search record pops up and shows an error window with message: "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 981032730).
Fixed - Summer '21 Patch 13.0 ·Reported By 41 ·Updated 2021-07-21
OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.
In Review ·Reported By 5 ·Updated 2021-06-18
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