Known Issues · CTI
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 40 ·Updated Yesterday
A user may have noticed that when he logs a call on a Case record from the Partner Telephony, it doesn't appear on the Case Feed. But if you go to the Activity Related List of the record, you can see the Task was created. The Case Chatter Feed just shows up blank and is not displaying anything.
In Review ·Reported By 4 ·Updated 8 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 96 ·Updated 29 days ago
"Review and Link Pop Up" notification will show up even after linking the voice call record if the user locale is Non-English.
In Review ·Reported By 0 ·Updated 2022-08-31
In Review ·Reported By 46 ·Updated 2022-08-23
“URL No Longer Exists Error” for multiple entities including home/setup pages for up to 30 seconds after a successful deployment from vs code/workbench. This is happening for different packages (lwc cmp/ custom components).
No Fix ·Reported By 1 ·Updated 2022-08-16
Call Center Definition Settings are missing after package installation (either fresh installation/update)
Fixed - Summer '22 Patch 15.1 ·Reported By 74 ·Updated 2022-08-08
When using Open CTI adaptor, access to the getDisplayMedia() for screen capture is not working and showing DOMException: Failed to execute 'getDisplayMedia' on 'MediaDevices': Access to the feature "display-capture" is disallowed by permission policy. The 'display-capture' permission is needed on the...
In Review ·Reported By 2 ·Updated 2022-08-08
Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.
Fixed - Spring '22 ·Reported By 2 ·Updated 2022-08-08
Softphone Layout entities assigned will not function when 1 entity API Name value 40 characters or longer
No Fix ·Reported By 3 ·Updated 2022-07-28
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.