Salesforce Known Issues
Trailblazer Community

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 20 ·Updated 8 days ago

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone

CTI

OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 4 ·Updated 16 days ago

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console. highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f'...

In Review ·Reported By 35 ·Updated 21 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 88 ·Updated 2021-04-06

Service Cloud Voice - Unable to update Voice contact center to the latest version (6.0)

CTI

Service Cloud Voice - Unable to update Voice contact center to the latest version (6.0), getting an error - We couldn’t update the contact center. Contact Salesforce Customer Support for help fixing the problem.

In Review ·Reported By 1 ·Updated 2021-03-30

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 21 ·Updated 2021-03-11

Click-to-dial icon on Task/Event phone fields not appearing

CTI , Spring 21

Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.

In Review ·Reported By 2 ·Updated 2021-02-16

Calls connect to an agent via omnichannel but no transcription recorded

CTI , Service , Omni-Channel

Service Cloud Voice calls get connected to an agent via omnichannel, however, there are no transcription get recorded for the call. This issue will occur only if the user upgrades the contact center.

Fixed - Spring '21 Patch 5.0 ·Reported By 0 ·Updated 2021-02-16

“Record Deleted” error when merging records in an org with OpenCTI and the master record hits a validation Rule

CTI

"Record Deleted" error is thrown if the Master Record hits a validation rule while merging records and OpenCTI (Call Center) is enabled in the org

In Review ·Reported By 0 ·Updated 2021-01-22

OpenCTI fails with Uncaught Action failed: Maximum call stack size exceeded(-1730112665)

CTI , Spring 18

Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.

In Review ·Reported By 15 ·Updated 2020-12-30

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