Known Issues · CTI
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 20 ·Updated 8 days ago
OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.
In Review ·Reported By 4 ·Updated 16 days ago
In Review ·Reported By 35 ·Updated 21 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 88 ·Updated 2021-04-06
Service Cloud Voice - Unable to update Voice contact center to the latest version (6.0), getting an error - We couldn’t update the contact center. Contact Salesforce Customer Support for help fixing the problem.
In Review ·Reported By 1 ·Updated 2021-03-30
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 21 ·Updated 2021-03-11
Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.
In Review ·Reported By 2 ·Updated 2021-02-16
Service Cloud Voice calls get connected to an agent via omnichannel, however, there are no transcription get recorded for the call. This issue will occur only if the user upgrades the contact center.
Fixed - Spring '21 Patch 5.0 ·Reported By 0 ·Updated 2021-02-16
"Record Deleted" error is thrown if the Master Record hits a validation rule while merging records and OpenCTI (Call Center) is enabled in the org
In Review ·Reported By 0 ·Updated 2021-01-22
Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.
In Review ·Reported By 15 ·Updated 2020-12-30
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