Known Issues · CTI
In Review ·Reported By 28 ·Updated 5 days ago
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 71 ·Updated 17 days ago
Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.
No Fix ·Reported By 4 ·Updated 2020-05-28
When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.
No Fix ·Reported By 40 ·Updated 2020-05-27
OpenCTI callback functions will fail to execute if another window.postMessage() is executed from custom code. The OpenCTI function completes and returns fine but the callback function is not executed.
No Fix ·Reported By 5 ·Updated 2020-05-27
Softphone Layout entities assigned will not function when 1 entity API Name value 40 characters or longer
No Fix ·Reported By 3 ·Updated 2020-05-27
OpenCTI searchAndScreenPop() may not return Account records if your layout has the wrong "Account" object selected. The issue is due to one of the "Account" Objects being a BusinessAccount object
No Fix ·Reported By 2 ·Updated 2020-05-27
The Pop-out window such as Softphone or History pop-out does not close after the parent window is closed if the setup was opened from parent window while pop out was un docked. The expected behavior is the Undocked pop-out window should close when the parent window is closed.
Fixed - Spring '20 Patch 22.0 ·Reported By 1 ·Updated 2020-05-23
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 6 ·Updated 2020-05-21
When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.
In Review ·Reported By 0 ·Updated 2020-04-20
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