Known Issues · CTI
User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience
In Review ·Reported By 78 ·Updated 2 days ago
In Review ·Reported By 31 ·Updated 4 days ago
Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox
In Review ·Reported By 13 ·Updated 2020-10-26
This issue is seen when searchAndScreenPop() api is invoked when the CTI adapter receives a call and the global search opens a tab with the results. If the user receives a second call the Global search doesn't populate and instead throws the error : 'Your search term must have 2 or more characters' This...
Scheduled - Spring '21 ·Reported By 30 ·Updated 2020-10-22
In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true
In Review ·Reported By 17 ·Updated 2020-09-24
When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.
In Review ·Reported By 9 ·Updated 2020-09-24
When sforce.interaction.saveLog() is used to insert records into Object, FLS (Field Level Security) of the context user is not enforced.
No Fix ·Reported By 0 ·Updated 2020-08-10
While in Classic, if setPresenceStatus is called with a status the user doesn't have access to and then on one they do have access to, the callback for the second call takes around 2 minutes to invoke and returns a failure response, even though the status does successfully change.
No Fix ·Reported By 2 ·Updated 2020-07-23
Using Open CTI, when the User Session is timed out, It does not alert the user and when trying to perform any DML operations it logs the user out without saving any context.
No Fix ·Reported By 4 ·Updated 2020-05-28
When users navigate to their standard single user day or week calendar views they're finding that the Open CTI adapter for their softphone solution is displayed twice or duplicated in the sidebar of the page.
No Fix ·Reported By 40 ·Updated 2020-05-27
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.