Salesforce Known Issues
Trailblazer Community

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 40 ·Updated Yesterday

Log a Calls do not show up on Case Feed

CTI

A user may have noticed that when he logs a call on a Case record from the Partner Telephony, it doesn't appear on the Case Feed. But if you go to the Activity Related List of the record, you can see the Task was created. The Case Chatter Feed just shows up blank and is not displaying anything.

In Review ·Reported By 4 ·Updated 8 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 96 ·Updated 29 days ago

Multi-match message toast doesn't disappear after linking the contact when language settings are "Espanol"

CTI , Omni-Channel , Service Cloud Voice

"Review and Link Pop Up" notification will show up even after linking the voice call record if the user locale is Non-English.

In Review ·Reported By 0 ·Updated 2022-08-31

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console. highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f'...

In Review ·Reported By 46 ·Updated 2022-08-23

URL No Longer Exists Error on loading an entity/home/setup page after any deployment in vs code/workbench.

API , CTI , Metadata , Salesforce DX

“URL No Longer Exists Error” for multiple entities including home/setup pages for up to 30 seconds after a successful deployment from vs code/workbench. This is happening for different packages (lwc cmp/ custom components).

No Fix ·Reported By 1 ·Updated 2022-08-16

CTI Call Center Definition Settings are missing after package installation

CTI

Call Center Definition Settings are missing after package installation (either fresh installation/update)

Fixed - Summer '22 Patch 15.1 ·Reported By 74 ·Updated 2022-08-08

DOMException: Failed to execute 'getDisplayMedia' on 'MediaDevices': Access to the feature "display-capture" is disallowed by permission policy

CTI

When using Open CTI adaptor, access to the getDisplayMedia() for screen capture is not working and showing DOMException: Failed to execute 'getDisplayMedia' on 'MediaDevices': Access to the feature "display-capture" is disallowed by permission policy. The 'display-capture' permission is needed on the...

In Review ·Reported By 2 ·Updated 2022-08-08

Click-to-dial icon on Task/Event phone fields not appearing

CTI , Spring 21

Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.

Fixed - Spring '22 ·Reported By 2 ·Updated 2022-08-08

OpenCTI Search functions will fail if Softphone Layout contains Entity with API Name longer than 40 Characters

CTI

Softphone Layout entities assigned will not function when 1 entity API Name value 40 characters or longer

No Fix ·Reported By 3 ·Updated 2022-07-28

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