Salesforce Known Issues
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User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 85 ·Updated 5 days ago

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"


Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 18 ·Updated 8 days ago

Click-to-dial icon on Task/Event phone fields not appearing

CTI , Spring 21

Click-to-dial icon on Task/Event phone fields not appearing from Spring '21.

In Review ·Reported By 2 ·Updated 18 days ago

Calls connect to an agent via omnichannel but no transcription recorded

CTI , Service , Omni-Channel

Service Cloud Voice calls get connected to an agent via omnichannel, however, there are no transcription get recorded for the call. This issue will occur only if the user upgrades the contact center.

Fixed - Spring '21 Patch 5.0 ·Reported By 0 ·Updated 18 days ago

“Record Deleted” error when merging records in an org with OpenCTI and the master record hits a validation Rule


"Record Deleted" error is thrown if the Master Record hits a validation rule while merging records and OpenCTI (Call Center) is enabled in the org

In Review ·Reported By 0 ·Updated 2021-01-22

OpenCTI fails with Uncaught Action failed: Maximum call stack size exceeded(-1730112665)

CTI , Spring 18

Agents using Cisco Finesse Phone Gadget in conjunction with OpenCTI intermittently see errors as Maximum call stack size exceeded(-1730112665), when they are making Inbound or Outbound calls.

In Review ·Reported By 15 ·Updated 2020-12-30

searchAndScreenPop() api call when the search results tab is already open throws error 'Your search term must have 2 or more characters'

CTI , Search , Summer 20

This issue is seen when searchAndScreenPop() api is invoked when the CTI adapter receives a call and the global search opens a tab with the results. If the user receives a second call the Global search doesn't populate and instead throws the error : 'Your search term must have 2 or more characters' This...

Fixed - Spring '21 ·Reported By 30 ·Updated 2020-12-02

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes


When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 9 ·Updated 2020-12-02

CTI click-to-dial does not work from phone menu items in highlights panel on the record page

CTI , Spring 20

Phone / Mobile fields in the collapsible highlight panel in Lex Console do not work with Click-to-Dial and causes a JS error in console. highlightsDetailsItem.js:2 Refused to run the JavaScript URL because it violates the following Content Security Policy directive: "script-src 'self' 'nonce-cc7a6cf6-cb70-b805-0171-7765a636086f'...

In Review ·Reported By 31 ·Updated 2020-11-24

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

In Review ·Reported By 17 ·Updated 2020-09-24

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