Salesforce Known Issues
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RunApex and searchAndScreenPop api calls doesn't work when the CTI Panel is docked in

CTI

runApex and searchAndScreenPop api calls doesn't work when the CTI Panel is docked in and When a custom object record Tab is open in console's Primary tab having custom components with embedded javascript

In Review ·Reported By 3 ·Updated Yesterday

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"

CTI

Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

In Review ·Reported By 25 ·Updated 13 days ago

Error message when Agent answers the call using CTI Softphone Panel when using Docked/Popped out view

CTI

Agent logs into CTI call center, client calls, agent is answering the call. No search record pops up and shows an error window with message: "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 981032730).

Fixed - Summer '21 Patch 13.0 ·Reported By 41 ·Updated 15 days ago

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone

CTI

OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

In Review ·Reported By 5 ·Updated 2021-06-18

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

CTI

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

In Review ·Reported By 90 ·Updated 2021-06-16

Object records are not created when a Checkbox/Date field is specified in Live Agent- Pre chat form

API , CTI , Live Agent

In a live agent pre chat form , if there is also a custom Checkbox/Date type field. When that custom checkbox/Date field is specified in the prechat form and when pre chat form is submitted the Object record is not created.

No Fix ·Reported By 7 ·Updated 2021-06-14

click to dial not working when apex:milestoneTracker is included as a Custom Console Component

CTI , Service Cloud Console

When a VF page containing an apex:milestoneTracker component is used as a sidebar, click to dial fails to work properly.

Fixed - Spring '15 ·Reported By 6 ·Updated 2021-05-26

The OpenCTI toolkit function getPageInfo may fail to return page information -common.exception.SfdcSqlException: Inserted value too large for column

CTI

In Winter '14, the OpenCTI toolkit function getPageInfo may fail to return page information but any existing call will be or remain connected as normal.

Fixed - Summer '14 ·Reported By 3 ·Updated 2021-05-26

CTR Sync fails when the CTR Data Stream contains French characters and may be for others too

CTI , Service

CTR Sync fails when the CTR Data Stream contains French characters which results in missing call recordings on the voice call records.

In Review ·Reported By 0 ·Updated 2021-05-25

Utility Bar Does Not Detect Pop-out is Closed When Closing Pop-out Before Rendering Completes

CTI

When popping out a utility bar item, such as History or Phone, and then quickly closing the pop out window before it fully renders, the utility bar doesn’t detect that the pop-out window was closed.

In Review ·Reported By 10 ·Updated 2021-05-19

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