Salesforce Known Issues
Trailblazer Community

Log a Calls do not show up on Case Feed


A user may have noticed that when he logs a call on a Case record from the Partner Telephony, it doesn't appear on the Case Feed. But if you go to the Activity Related List of the record, you can see the Task was created. The Case Chatter Feed just shows up blank and is not displaying anything.

In Review ·Reported By 13 ·Updated Yesterday

OpenCTI URL resolution fails against VF on a MyDomain enabled Sandbox, where the Sandbox name begins with the letter "C"


Relative URI softphones in Sandbox environments that have My Domain enabled do not function correctly This results in some OpenCTI function callbacks to not execute due to URL resolution failure under the condition of a MyDomain enabled Sandbox

No Fix ·Reported By 40 ·Updated 8 days ago

Multi-match message toast doesn't disappear after linking the contact when language settings are "Espanol"

CTI , Omni-Channel , Service Cloud Voice

"Review and Link Pop Up" notification will show up even after linking the voice call record if the user locale is Non-English.

Scheduled - Summer '23 ·Reported By 0 ·Updated 9 days ago

User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience


User.UIThemeDisplayed always results in 'Theme3' in CTI even in lightning experience

No Fix ·Reported By 98 ·Updated 17 days ago

When calling setSoftphonePanelVisibility() from isSoftphonePanelVisible() as a callback, it is unable to set the panel visibility to true

CTI , VisualForce , Lightning

In lightning experience, calling isSoftphonePanelVisible() first, then calling setSoftphonePanelVisibility() will show Error: Invalid or missing utilityId `false` in the console and visibility is not set to true

No Fix ·Reported By 21 ·Updated 17 days ago

"Past Activity" for activities feed is not being refreshed when opencti.refreshView api is called to create new task related to entities


"Past Activity" for activities feed is not being refreshed when refreshView api is called to create new task related to entities other than case

No Fix ·Reported By 6 ·Updated 17 days ago

onNavigationChange() payload contains record Id of previously visited record if navigation changes via UI within the Softphone


OpenCTI onNvaigationChange() is invoked multiple times if navigation changes via UI action in the phone Adapter (e.g. button click). API invocation of same navigation works fine.

No Fix ·Reported By 5 ·Updated 17 days ago

SearchAndScreenPop does not use pre-existing Softphone Layout for newly created LEX Apps

CTI , Lightning

When softphone layout configurations are added before an Open CTI Lighting App is created the new app doesn't recognize the softphone layout config settings until after the softphone layout is edited then saved.

No Fix ·Reported By 4 ·Updated 17 days ago

Listener onNavigationChange Only Handled in Main Window When Softphone is Popped Out

CTI , Lightning

The listener onNavigationChange is always handled in the main window even when the softphone is popped out.

No Fix ·Reported By 3 ·Updated 17 days ago

CTI Adapter not regaining focus after opencti.screenPop() within Firefox v57 in Windows and Ubuntu

CTI , Lightning

Using the sforce.opencti.screenPop() method in VF Page for Lightning Experience (if you have an <input> element in the page) after typing into the input field and executing the screenPop() method, the focus is lost out of the input field in Firefox v57+ in Windows and Ubuntu. This issue is reproducible...

No Fix ·Reported By 2 ·Updated 17 days ago

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