Known Issues · Backup and Restore
When restoring Person Account objects, records fail to restore correctly
Customer attempting to restore Person Account records will notice records fail to restore correctly.
In Review ·Reported By 1 ·Updated 4 days ago
Error when trying to backup object due to Partition/Split Buffering error
Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_PREP_FAILURE)
In Review ·Reported By 1 ·Updated 4 days ago
Backups fail for a specific object due to Mismatched_Field_Types
The Mismatched Field Type error is due to a field type change in the Salesforce org after and subsequently creating a mismatch with the previous field type stored in the backup metadata. For example, when a field is changed from a text field to a date, the user will encounter this error because the backup...
In Review ·Reported By 1 ·Updated 4 days ago
Restore query functionality fails with "Read query timed out"
Customer is running into error messages when using Backup & Restore ("Read timed out") despite having updated to version 1.2. It is exacerbated by all the failing runs inserting a lot of duplicate data each day
In Review ·Reported By 14 ·Updated 5 days ago
Backup and Restore log file indicates SYNC_FAILURE for objects containing millions of records.
Backup and Restore log file shows Status = SYNC_FAILURE for objects containing millions of records.
In Review ·Reported By 0 ·Updated 5 days ago
"Error calling BAR API! Details: Status: Internal Server Error" is returned when a customer tries to preview a record.
Fixed ·Reported By 30 ·Updated 6 days ago
Retrieved Data from Restore - 'No content to map to object due to end of input'
Once the data backup policy has been run, selecting ‘preview data’ from retrieved record results in an error with a message that ‘No content to map to object due to end of input’
In Review ·Reported By 3 ·Updated 6 days ago
Error restoring custom required fields for records in a child object
Unable to restore a deleted child record (Parent record was not deleted). This involves a custom object (Child Opportunities) that is in a master-detail relationship and a child to the opportunity object that was successfully backed up.
In Review ·Reported By 1 ·Updated 6 days ago
Restore process shows a successful completion (from the BAR log) but restore of the data failed.
The restore process shows a successful completion (from the B & R log) but restores of the data failed. There is no info of why it failed and not much available in debug logs either
In Review ·Reported By 1 ·Updated 6 days ago
Error when trying to backup object due to Query_Too_Complicated
Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_FAILURE)
In Review ·Reported By 0 ·Updated 6 days ago
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