Salesforce Known Issues
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Known Issues · Backup and Restore

When restoring Person Account objects, records fail to restore correctly

Backup and Restore

Customer attempting to restore Person Account records will notice records fail to restore correctly.

In Review ·Reported By 1 ·Updated 4 days ago

Error when trying to backup object due to Partition/Split Buffering error

Backup and Restore

Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_PREP_FAILURE)

In Review ·Reported By 1 ·Updated 4 days ago

Backups fail for a specific object due to Mismatched_Field_Types

Backup and Restore

The Mismatched Field Type error is due to a field type change in the Salesforce org after and subsequently creating a mismatch with the previous field type stored in the backup metadata. For example, when a field is changed from a text field to a date, the user will encounter this error because the backup...

In Review ·Reported By 1 ·Updated 4 days ago

Restore query functionality fails with "Read query timed out"

Backup and Restore

Customer is running into error messages when using Backup & Restore ("Read timed out") despite having updated to version 1.2. It is exacerbated by all the failing runs inserting a lot of duplicate data each day

In Review ·Reported By 14 ·Updated 5 days ago

Backup and Restore log file indicates SYNC_FAILURE for objects containing millions of records.

Backup and Restore

Backup and Restore log file shows Status = SYNC_FAILURE for objects containing millions of records.

In Review ·Reported By 0 ·Updated 5 days ago

Restore query functionality fails with "Error calling BAR API! Details: Status: Internal Server Error"

Backup and Restore

"Error calling BAR API! Details: Status: Internal Server Error" is returned when a customer tries to preview a record.

Fixed ·Reported By 30 ·Updated 6 days ago

Retrieved Data from Restore - 'No content to map to object due to end of input'

Backup and Restore

Once the data backup policy has been run, selecting ‘preview data’ from retrieved record results in an error with a message that ‘No content to map to object due to end of input’

In Review ·Reported By 3 ·Updated 6 days ago

Error restoring custom required fields for records in a child object

Backup and Restore

Unable to restore a deleted child record (Parent record was not deleted). This involves a custom object (Child Opportunities) that is in a master-detail relationship and a child to the opportunity object that was successfully backed up.

In Review ·Reported By 1 ·Updated 6 days ago

Restore process shows a successful completion (from the BAR log) but restore of the data failed.

Backup and Restore

The restore process shows a successful completion (from the B & R log) but restores of the data failed. There is no info of why it failed and not much available in debug logs either

In Review ·Reported By 1 ·Updated 6 days ago

Error when trying to backup object due to Query_Too_Complicated

Backup and Restore

Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_FAILURE)

In Review ·Reported By 0 ·Updated 6 days ago

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