Known Issues · Backup and Restore
Large volumes of backup data can exceed available resources
Ingesting and properly organizing large volumes of backup data can sometimes exceed the resources available in the system. This can cause portions of the backup process to fail.
In Review ·Reported By 42 ·Updated Yesterday
Backups fail for a specific object due to Mismatched_Field_Types
The Mismatched Field Type error is due to a field type change in the Salesforce org after and subsequently creating a mismatch with the previous field type stored in the backup metadata. For example, when a field is changed from a text field to a date, the user will encounter this error because the backup...
In Review ·Reported By 25 ·Updated 2 days ago
Cannot complete setup due to provisioning error
When attempting to provision a new org during setup, setup will fail. This error may take several minutes to appear: "Error! Failed to provision resources"
In Review ·Reported By 4 ·Updated Yesterday
Some customers may experience a failure during restore of Account object records that have successfully backed up if Person Accounts is enabled in the Salesforce Organization. This can affect Person Account records as well as other Account record types.
In Review ·Reported By 8 ·Updated 8 days ago
Restoring deleted child record resulting into errors and job is failing
Restoring deleted child record resulting into errors and job is failing.
In Review ·Reported By 2 ·Updated 8 days ago
After a backup completes, the status may not be correctly updated
After a backup has completed, the status may still display as “In Progress”
In Review ·Reported By 16 ·Updated 9 days ago
Error when trying to backup object due to Query_Too_Complicated
Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_FAILURE)
In Review ·Reported By 1 ·Updated 10 days ago
Error when trying to backup object due to Partition/Split Buffering error
Customers will receive an error within their Run Logs when trying to backup an object (i.e. Object: account, Status: SYNC_PREP_FAILURE)
In Review ·Reported By 7 ·Updated 17 days ago
- Query failure occurs due to connection pull shutdown on the backend app. This causes some objects to fail in a backup execution. + NOTE: Requires a support engagement to diagnose the issue.Repro
In Review ·Reported By 0 ·Updated 18 days ago
NULL values are backed up as 0
- All backups after Nov 9 2022 correctly backup blank/NULL Values. - Backups completed prior to this date will still exhibit this behavior and cannot be modified.
Fixed ·Reported By 5 ·Updated 25 days ago
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