Known Issues · Authentication

MFA Adoption section in Optimizer App is Showing Incorrect Results

Authentication

When reviewing the Multi-Factor Authentication Adoption results in the Optimizer Report, it incorrectly shows some users that have logged in with MFA in the last several days as having not logged in with MFA in the last 30 days.

In Review ·Reported By 99 ·Updated 2 days ago

redirect_uri isn't associated with community URL when Auth. Provider SSO is initiated from "Community Builder Page"

Authentication , Communities

When MyDomain is enabled and Auth. Provider SSO is initiated from "Community Builder Page", redirect_uri is associated with standard login URL instead of Community URL. This doesn't occur when it's initiated from "Default Page".

In Review ·Reported By 35 ·Updated Yesterday

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community

AppExchange , Platform , Sites , Authentication , Knowledge , Site.com , Communities , Lightning , Commerce Cloud API/OCAPI , Commerce Cloud Store , Commerce Cloud Order Management , Commerce Cloud Einstein/Predictive , Commerce Cloud Platform , Commerce Cloud Admin , Consumer Goods Cloud

When guest user profile has IP restrictions they get an Internal Server Error (637474174) when trying to access the community. If they are remove they access the community just ok.

In Review ·Reported By 13 ·Updated 2 days ago

Encryption Exception when you install or upgrade a package that contains at least one Auth. Provider

AppExchange , Packaging , Authentication , Metadata

Some customers may encounter an error when they attempt to install or upgrade a managed package that contains at least one Auth. Provider component. ----------------------- During installation: Organization: Organization Name (00DXX000000XXXX) User: Admin Name (005XX000000XXX) Package: Package...

Release In Progress - Summer '22 ·Reported By 3 ·Updated 2 days ago

Built-in Authenticator cannot be registered from the Login Flow if the Login Flow is set for the User Profile.

Authentication , Flow

While registering Built-In Authenticator from the Login Flow if the Login Flow is set for the User Profile. Below error is displayed. Insufficient Privileges Before you can access this page, you have to connect to an authenticator app. To connect to an app, log out and log in again. /identity/twofactor/addTwoFactorOnly.apexp It...

In Review ·Reported By 0 ·Updated 2 days ago

Intermittently, additional 2FA challenge is required with Salesforce iOS App

Mobile , Authentication , Spring 22

Since Spring'22, when Multi-Factor Authentication(MFA) is enabled by High Assurance and logging into the org using Salesforce for iOS, the generic error page "Start Over" shows up after completing the challenge. This issue occurs with Salesforce Mobile App for iOS only.

Fixed - Summer '22 Patch 6.0 ·Reported By 5 ·Updated 3 days ago

Flows do not work on Mobile Salesforce for iOS/Android App when High Assurance setting is enabled.

Authentication

When using a custom button which directs the user to a Screen flow. The user's profile Session Security Level Required at Login is set to High-Assurance. The user clicks this button while using an iPhone. Expected Result: User is navigated to the Screen flow successfully. Actual Result: The user...

Fixed ·Reported By 0 ·Updated 4 days ago

Unable to delete SAML Config

Authentication

Delete/Disable SAML config result in error: "Your organization or community is currently using this Single Sign-On Setting as an authentication method, so you can’t delete it."

In Review ·Reported By 190 ·Updated 8 days ago

Encrypting Fields Used in Report Filters Removes Filters from Reports

Activities , Performance , Authentication , Platform Encryption , Winter 17

Encrypting Fields Used in Report Filters Removes Filters from Reports Encrypted fields cannot be used as a report filter when implementing Platform Encryption on established reports with report filters. Support has confirmed that once Platform Encryption is enabled, the encrypted report filter...

In Review ·Reported By 121 ·Updated 9 days ago

Forgot password link loops back to login screen after answer security question correctly

Authentication

When a User attempts to reset their password ,using the "forgot password" feature, they are routed back to the Login page with the error "please enter your password". Even when their answer is correct. This seems to effect Organizations when they have "a minimum 1 day password lifetime" checked under...

In Review ·Reported By 204 ·Updated 15 days ago