Salesforce Known Issues
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Known Issues · AppExchange

Can’t Log In to AppExchange


From time to time, customers who log in to AppExchange see the following error: “We can’t log you in because of an authentication error. For help, contact your Salesforce administrator.” For repro steps, see Scenario A. Others customers may experience this issue after they log in to another Salesforce...

In Review ·Reported By 150 ·Updated Today

Patch org creation failure due to permission or feature discrepancy between dev org and patch org

AppExchange , Packaging , Partner

Some partners are finding that when they create a patch org, that the patch org will be created but does not successfully work as a patch org. This is due to the package not being deployed to the org due to a discrepancy in enabled features or permissions between the patch org and the packaging developer...

In Review ·Reported By 105 ·Updated 2 days ago

Package install fails on a Spring 23 org with error -89071849

AppExchange , Packaging

When installing a package on a Spring 23' org, it fails with an error that includes stacktrace: -890718493

Scheduled - Summer '23 ·Reported By 36 ·Updated Today

Some AppExchange Consultant Listings Don’t Show the Latest Number of Certified Experts

AppExchange , Partner

On AppExchange, consultant tiles and listings show the number of people who are employed by the consultant and hold qualifying Salesforce certifications. We call these individuals certified experts. In some cases, the number of certified experts shown may not reflect the latest number of certified experts...

In Review ·Reported By 82 ·Updated 4 days ago

Cannot uninstall package after deleting a Page Layout component included from the package

AppExchange , Packaging , Partner

When attempting to uninstall a package, admins may receive an error similar to: Page Layout <Object.Page Layout Name> This installed component is referenced by a locally created component. System Administrator Page Layout <Object.Page Layout Name> This installed component is referenced by a locally...

In Review ·Reported By 80 ·Updated 4 days ago

PicklistEntry fails after upgrade if package upgrade contains the same translation resources

AppExchange , Packaging

The first package version(Version 1) does not include the translation resources, so the translation resources are added by the end user side, then the translation resource are added by the new version(Version 2) and If it is the same translation resource, creation of picklist via lightning:recordEditForm...

In Review ·Reported By 13 ·Updated 3 days ago

Internal salesforce error on running test method calculatePermissionSetGroup() while recalculating permission set group

Apex , AppExchange , Platform , Lightning , Industries Cloud-Other , Industries Cloud-Common , Spring 23

Internal salesforce error occurs when running test class involving the test method calculatePermissionSetGroup() while recalculating permission set group containing a permission set providing the permission to an apex class from a manage package.

In Review ·Reported By 0 ·Updated 3 days ago

Getting an error that you don't have permission to install a package, and you have the correct permissions


When attempting to install a solution from the AppExchange, some users may be presented with a message that you need a Salesforce account with Admin permissions in order to install even though you do have the correct permissions.

In Review ·Reported By 84 ·Updated 7 days ago

[MIAW] Client chat window zoom inconsistency in mobile web

API , AppExchange , Service , Messaging , Service Cloud Console

When an end-user sends a message to an agent the chat window on mobile web zooms automatically so that the attach button is no longer in the window field. If an agent responds, it remains zoomed in which also knocks some important agent iconography from being seen. After the user sends a message (in...

In Review ·Reported By 2 ·Updated 9 days ago

AppExchange Checkout - Changing payment details not applying to active subscriptions

AppExchange , Partner

When a Customer updates their payment method, Stripe is being set to the previous payment method so customers are being charged on the wrong credit card.

In Review ·Reported By 2 ·Updated 10 days ago

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