Known Issues · No Fix
Work item not removed from Omni Widget if reassigned to a non-Omni queue
When Skill Based Routing is implemented in combination with Status based capacity, the Work record is not removed from the agent's omni widget and capacity is not released if the case is reassigned to a non-omni queue. When the same logic is tried with Attribute based routing, the work item is removed...
No Fix ·Reported By 12 ·Updated 3 days ago
Dashboard does not update initially after selecting data in present mode
Einstein Analytics - Dashboards/Lenses
On chrome when in Present Mode, Faceting for charts may not work on an initial selection. Charts will attempt to display data on the linked charts but revert to the default view. Selecting again will show the correct data.
No Fix ·Reported By 1 ·Updated 3 days ago
All care plans subtab does not reflect changes made to individual care plan cases
Lightning , Health Cloud , Spring 20
The All Care Plans subtab in the Patient tab doesn’t reflect changes made to a care plan’s case.
No Fix ·Reported By 3 ·Updated 4 days ago
File Uploader gets disappeared and file does not get attached to the record if the mouse pointer is moved as soon as you selected a file for upload from the file picker window. We have observed this behavior a bit consistent on Chromium-based browsers like Google Chrome.
No Fix ·Reported By 0 ·Updated 4 days ago
Duplicates Dialog box not displaying correctly after Critical Update enabled
When enabling the Winter Critical update of "Enable Tab-Focused Dialogs in Lightning Console Apps", the dialogs to view and select duplicates for existing records is not working. Disabling the update allows the functionality to work again. Potential Duplicate screen/list pops up behind the New Contact...
No Fix ·Reported By 3 ·Updated 5 days ago
Amend Contract with Split Orders Containing Asset Option will ReParent Product Options Incorrectly
Salesforce CPQ (Configure-Price-Quote)
If split Orders are created with split Asset Quantities, then an amendment will re-parent all of the Product Options under one Bundle rather than under their respective bundles as originally ordered.
No Fix ·Reported By 3 ·Updated 5 days ago
Engage Email Tasks are sometimes created with the connector user as the owner
If an archived user is listed as the sender on an email template sending options, Engage emails that use that template will create task records in Salesforce that are incorrectly owned by the connector user, rather than the actual Engage email sender.
No Fix ·Reported By 2 ·Updated 5 days ago
Custom Objects , Knowledge , User Interface , Lightning
Inputting a http URL that ends with an apostrophe in a Rich Text Area (RTA) field results in an extra semicolon being displayed at the end when viewing in Lightning Experience. For example, place the following text into a RTA field in Lightning Experience and then save the record: input = http://localhost' Upon...
No Fix ·Reported By 5 ·Updated 6 days ago
In Winter'21: Behavior changed for actions and caching of LWC component.
In Winter'21: Behavior changed for actions and caching of LWC component.
No Fix ·Reported By 3 ·Updated 6 days ago
Service Cloud Console , Lightning
In Lightning Console, if you create a Custom List Button, and specify a Visualforce page or a URL, and you use the button, sometimes you end up with a blank page in workspace left. If you are navigating to the same list view, then workspace left is replaced with the same content. If you are navigating...
No Fix ·Reported By 14 ·Updated 7 days ago
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