Salesforce Known Issues
Trailblazer Community

Email template letterhead images are broken after instance migration

After an Instance Migration or Sandbox org is refreshed, the Letterhead images seem to be broken and the images do not show up on the letterheads

No Fix - Spring '22 ·Reported By 67 ·Updated Yesterday

Not able to deactivate or remove the Sales Insights Integration User and profile

Sales and Marketing

The Sales Insights Integration User and Sales Insights managed package were installed in Unlimited and Performance Edition orgs in the Winter ’22 release. They are required for a new feature in Pipeline Inspection called Einstein Deal Insights. This user and package are also used by other Sales Cloud...

No Fix ·Reported By 47 ·Updated Yesterday

TotalJobItems may be greater than JobItemsProcessed for completed batch Apex jobs

Apex

When a batch Apex job fails due to an internal Salesforce exception, the batch Apex framework will retry the operation a limited number of times before aborting the whole job upon repeated failures. Due to this only some batches are getting processed and the other remain unprocessed and this batch job...

No Fix ·Reported By 86 ·Updated 4 days ago

Multibyte characters in the page layout are garbled after enabling Escape Expression Language Evaluations release update

Spring 23

Multibyte characters in the page layout are garbled after enabling "Escape Expression Language Evaluations in <script> and <style> Contexts in Visualforce Pages and Components" release update.

No Fix ·Reported By 16 ·Updated Yesterday

Recurrence2PatternText not settable in Custom UI Context

Creating Recurrence2PatternText field is ignored in custom UI context such as Visualforce & Lightning Component.

No Fix ·Reported By 13 ·Updated Yesterday

Omni supervisor agent timeline doesn't show agent statuses or work that ended on the selected date if they started on the previous day.

Omni-Channel

SUMMARY: Omni supervisor agent timeline doesn't show agent statuses or work that ended on the selected date if they started on the previous day - Actual Result Statuses and work that started the previous day but end on the current day are not shown - Expected Result. Statuses and work that started...

No Fix ·Reported By 6 ·Updated Yesterday

Account.BillingCountry getting isGroupable as false though the same can be used in SOQL without any exception

Apex

When running a describe query on Account.BillingCountry, we're seeing false for isGroupable attribute and Account.BillingAddress is encrypted with any encryption schema. Since it is returning false, the assumption is that GROUP BY in SOQLs shouldn't work with Account.BillingCountry but it is working...

No Fix ·Reported By 3 ·Updated Today

In status-based capacity, IdleDuration equals StatusDuration even when items have been assigned to the agent

Service , Service Cloud Console

In status-based capacity, if an agent starts an online status, and existing work items that are open consume 100% of capacity, then the IdleDuration value equals the StatusDuration value on the UserServicePresence record.

No Fix ·Reported By 4 ·Updated Yesterday

Size of Agent Timeline in Omni Supervisor is incorrectly calculating for Auto Zoom

Omni-Channel

Size of Agent Timeline in Omni Supervisor is incorrectly calculated for Auto Zoom. Auto Zoom is meant to fit the contents of the timeline into the screen without requiring scrolling. But no matter how many hours you choose, if your window isn't very big it requires scrolling. Furthermore, sometimes...

No Fix ·Reported By 3 ·Updated Yesterday

[Accessibility] The Sharing Hierarchy links in a table are not accessible with keyboard controls

Disability and Product Accessibility

When navigating through the table in a Sharing Hierarchy the links presented in a table cell must be accessible via keyboard controls. 2.1.1 Keyboard

No Fix ·Reported By 2 ·Updated Yesterday

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