Salesforce Known Issues
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Outlook Integration login issue on Outlook for Mac after an upgrade to Mac OS Big Sur 11x

Outlook , Winter 20

Users are unable to login to Salesforce Outlook Integration using Outlook for Mac on Mac OS Big Sur 11x. Please see this Knowledge Article for more information:

Fixed - Summer '21 ·Reported By 1002 ·Updated 8 days ago

Unable to set location or @ mention in Social Studio

Marketing Cloud Social Studio

Users are currently unable to tag a location or @ mention in Social Studio Publish for Instagram or Facebook.

Fixed ·Reported By 113 ·Updated Today

Language is not set correctly on some Facebook Inbox messages

Marketing Cloud Social Studio

Some Facebook Inbox messages may be classified with the default language of the Facebook page, rather than the language of the post itself.

Fixed ·Reported By 4 ·Updated Today

SFDO AdvisorLink: Location Deletion Trigger does not work with some large data volumes

SFDO Advisor Link

In orgs where there are very large data volumes, the Advisor Link location deletion trigger has a query that isn't restrictive enough, causing customers to run into a governor limit.

Fixed in version SAL 2.55 ·Reported By 3 ·Updated Today

Users are not able to access Alignments when a Data Set is Shared with them

Maps Territory Planning

If I am shared a data set as an editor, but I have area level shared with me, I can only see the area level access. I also cannot modify it.

Fixed ·Reported By 1 ·Updated Yesterday

Duplicate items created on the Social Studio Publish Calendar

Marketing Cloud Social Studio

In some workspaces, Calendar items (notes/posts) are being duplicated upon being created in the Calendar. These items share the same ID, so it is still only one item in the database, and duplicate posts are NOT made to the native social network.

Fixed ·Reported By 0 ·Updated Today

CDP users are unable to save new or modified segment


When attempting to save either a new or modified segment, the customer will receive an error that says "Segment was not saved or recounted, try again later. If this error continues, contact your administrator."

Fixed - Spring '21 Patch 19.18 ·Reported By 5 ·Updated 2 days ago

Inability to rename the AuthorizationFormId master-detail field label on the AuthorizationFormText standard object


Due to a known issue currently, we are unable to rename the AuthorizationFormId field on AuthorizationFormText Object

Fixed - Summer '21 Patch 4.0 ·Reported By 0 ·Updated 7 days ago

Error message when Agent answers the call using CTI Softphone Panel when using Docked/Popped out view


Agent logs into CTI call center, client calls, agent is answering the call. No search record pops up and shows an error window with message: "This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 981032730).

Fixed - Summer '21 Patch 13.0 ·Reported By 41 ·Updated 8 days ago

Editable checkbox fields in the 'Standard Line Item Drawer' have the edit icon displaying over the first field in the field set

Salesforce CPQ (Configure-Price-Quote)

Editable checkbox fields in the 'Standard Line Item Drawer' have the edit icon displaying over the first field in the field set

Fixed ·Reported By 5 ·Updated 9 days ago

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