Salesforce Known Issues
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Known Issues · Release In Progress

Approval Merge Fields Have Wrong Value for Approval Related Emails


When using Approval Merge Fields, the values may be incorrect when used as approval related emails (final approval/rejection, immediate email alert). Note: the approval merge fields work correctly in the Approval Assignment Email.

Release In Progress - Summer '20 ·Reported By 440 ·Updated Yesterday

Record Page Loading Error: Could not be loaded because it includes too many formula fields with complex formulas, or too many custom fields

Custom Objects , User Interface , Lightning

User attempting to load a record page after navigating from multiple related objects may see the following intermittent error if there are multiple complex formula fields or look up fields on details section of the record. "Looks like there's a problem. Unfortunately, there was a problem. Please...

Release In Progress - Summer '20 Patch 10.0 ·Reported By 126 ·Updated Today

Flow using conditional component visibility doesn't work properly


When using a conditional visibility formula with a screen flow element it doesn't work correctly with false values. The false values is returning null instead of false.

Release In Progress - Summer '20 Patch 8.0 ·Reported By 101 ·Updated 2 days ago

Outlook Integration - Inbox login issue - "We encountered a problem. For help, contact your administrator."


Some users are unable to successfully connect to the Inbox features using Outlook Integration. When entering their Exchange credentials during Inbox login flow, they get "We encountered a problem. For help, contact your administrator." error. The Outlook add-in is not properly url-encoding the POST...

Release In Progress - Summer '20 Patch 11.0 ·Reported By 4 ·Updated 2 days ago

Lightning Chat, Request a File does not open on first click

Service , Live Agent , Service Cloud Console

Chat File Transfer dialog requires three clicks to appear in Lightning Console

Release In Progress - Summer '20 ·Reported By 17 ·Updated 3 days ago

List.contains() fails to detect element match when input param is an SObject Id field; it succeeds when debug logs are enabled


List.contains() fails to detect element match when input param is an SObject Id field, but succeeds when debug logs with log filter for Apex Code set to FINEST is enabled for the running user.

Release In Progress - Summer '20 ·Reported By 112 ·Updated 5 days ago

Salesforce Internal Service Error -458603107 (Recommendation Fails Access Check)

Users may see an internal server error when navigating in Lightning or Classic.

Release In Progress - Summer '20 ·Reported By 9 ·Updated 3 days ago

Account Page Layout "Preview As" feature throws "Data not found" error when Account Team Related List is added to page layout

In Page Layout editor, customer is experiencing an error message when attempting to use the Preview As function. This is occurring on the Account object when Account Teams are enabled and the related list is added to the page layout.

Release In Progress - Summer '20 ·Reported By 8 ·Updated 3 days ago

Reports - Activity Date is available in row-level formula editor despite being unsupported

Operational Analytics - Reports

The Activity Date column ("DUE_DATE") is available in the row-level formula editor on Activities reports although it is unsupported: Attempting to save a formula referencing the field will result in an erro...

Release In Progress - Summer '20 ·Reported By 45 ·Updated 4 days ago

Lightning console workspace tabs disappear in Chrome 80 and Edge Chromium

Service Cloud Console , Lightning

In the console navigation style, the console’s state is auto-saved every 60 seconds, or when a user closes or navigates away from the page. The console’s state includes opened tabs, closed tabs, tab order, and tab customization. In Chrome version 80+ and in Edge Chromium, any console changes newer...

Release In Progress - Summer '20 ·Reported By 100 ·Updated 5 days ago

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