Salesforce Known Issues
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Known Issues · Maps Mobile

Click2Create options will not load on Maps Mobile

Maps , Maps Mobile

When adding buttons specific to Salesforce records on the POI button set layout, the Click2Create buttons are not displayed for the user.

In Review ·Reported By 1 ·Updated 2021-02-24

Filtered Lookup Fields on Mobile Return Records Outside of Filter Criteria

Maps Mobile

When creating a lookup field, there is an option to add an additional filter to the field in order to specify the records that are returned. On desktop, this works as expected as only records that meet the filter criteria are returned during the Click2Create process. On mobile, we're incorrectly returning...

Fixed ·Reported By 1 ·Updated 2021-02-19

Non-Admins Unable to Perform Field Updates on Mobile

Maps Mobile

Users who are not assigned to the system administrator profile may encounter a save error that states the user does not have access to a field when performing a field update via a plotted marker on mobile. This issue looks to only affect field updates which trigger other processes. This issue is also...

Fixed ·Reported By 4 ·Updated 2021-02-10

Unable to Generate Routes or Schedule Using Custom Drive Profiles on Mobile

Maps Mobile

If a user saves a route or schedule on desktop that uses a custom drive profile, the same route or schedule on mobile won't plot and an error will spawn.

Fixed ·Reported By 1 ·Updated 2021-02-10

ArcGIS Layers Infinitely Load on Maps Mobile

Maps Mobile

If a user were to plot an ArcGIS layer on mobile (native Salesforce app, mobile browser, or SF Maps native app) the layer will spin infinitely and the features and basemap will never render. However, the same layer plots fine on desktop.

Fixed ·Reported By 2 ·Updated 2021-02-03

SF Maps Native App Crashes After Toggling On Live Location

Maps Mobile

Users are experiencing a crashing issue when toggling on live location via SF Maps native app v1.0.6 on Android. The issue has been isolated to not having the Salesforce Maps Live Mobile Tracking PSL (permission set license) and SF Maps Live Mobile Tracking permission set. However, once the affected...

Fixed ·Reported By 2 ·Updated 2021-02-03

Non-Folder Admins Unable to View Corporate Layers on Mobile

Maps Mobile

The "set folder structure setting" located in Permission Groups allows an admin to set the appearance of folders for Maps mobile. If a standard user who is not a folder admin is assigned to a Permission Group where "set folder structure" is set to "flat alphabetically", they are unable to see any layers...

In Review ·Reported By 0 ·Updated 2021-02-03

User Folders Don't Include User Names on Mobile

Maps Mobile

The "set folder structure setting" located in Permission Groups allows an admin to set the appearance of folders for Maps mobile. If this setting is set to "flat organized by folder" and 2 users are assigned to the same role in the role hierarchy, the folder names on mobile are identical as the users'...

In Review ·Reported By 0 ·Updated 2021-01-29

Dynamic Fields on Mobile Appear on the Screen Even When Legend States They are Unchecked

Maps Mobile

When plotting a dynamic layer on mobile, if you uncheck a value from the legend and refresh the layer, the marker reappears but the legend states it is unchecked.

Fixed ·Reported By 1 ·Updated 2021-01-20

Shift Time Break Info Not Refreshing Upon Save on Mobile

Maps Mobile

On Maps Mobile, the advanced setting, include shift break, doesn't save properly. For example, if I toggle this setting from off to on and save I'd expect the toggle to remain toggled on. However, once I navigate back to the advanced settings page the toggle remains off. It takes a full refresh in order...

In Review ·Reported By 1 ·Updated 2021-01-17

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