Known Issues · Knowledge
Pasting a Word table into and Knowledge Article RTA field and then using the Tx button to remove formatting and then copy pasting text from Word back into table on a subsequent edit results in the text being moved outside of the table on saving the article. This occurs when there is a meta tag inside...
No Fix ·Reported By 7 ·Updated 8 days ago
Knowledge Anchor link does not go to the appropriate article section when click the link second time.
Fixed - Spring '21 ·Reported By 6 ·Updated 8 days ago
In Lightning, 'Modified By' will display 'Unknown' in the Article Versions component when viewed by a Standard (non-admin) user when sharing for User has been set to Private in Organization-Wide Defaults.
In Review ·Reported By 6 ·Updated 8 days ago
Hover does not work on Lightning Knowledge object list views other than 'Recently Viewed'
No Fix ·Reported By 6 ·Updated 8 days ago
Inputting a http URL that ends with an apostrophe in a Rich Text Area (RTA) field results in an extra semicolon being displayed at the end when viewing in Lightning Experience. For example, place the following text into a RTA field in Lightning Experience and then save the record: input = http://localhost' Upon...
No Fix ·Reported By 5 ·Updated 8 days ago
Summary: SOQL Queries and Anonymous code getting appended to the SmartLink url when executed from developer console. This create issues while opening the link in communities. e.g. Execute a SOQL query from dev console: <a href="/articles/en_US/Knowledge/Smartlink-article?q=SELECT+Id%2C+title%2C+ArticleNumber%2C+KnowledgeArticleId%2C+TestRTAField__c+FROM+Knowledge__kav+WHERE+id%3D%27ka0xx00000000xhAAA%27+&_dc=1591719799860"...
In Review ·Reported By 4 ·Updated 8 days ago
When attempting to load KnowledgeArticleVersion record data using the getRecord wire function, the following error is thrown: 'Object Knowledge__kav is not supported in one.app' - Expected result Wire service loads the record data correctly as KnowledgeArticleVersion is a supported entity in UI-API. -...
Fixed - Summer '20 ·Reported By 4 ·Updated 8 days ago
Some customers may have observed that Knowledge validation status does not respect setting at record type, this means that regardless of what the default status of each record type is for the validation status field, the default validation status set at the field level will always take precedence
No Fix ·Reported By 4 ·Updated 8 days ago
You have attached a file in knowledge article. Users (Internal/External/Guest User) can access the article and the file attached. Archive the Article and all users can no longer access the article. Current Result: Attached file however is still accessible. Correct Result: Attached file however...
In Review ·Reported By 3 ·Updated 8 days ago
You have created an user profile that can only read articles and view Draft articles. When opening a draft articles, the custom field values are empty for the standard user. When you publish the article, the custom field values are visible for the standard user.
No Fix ·Reported By 3 ·Updated 8 days ago
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