Salesforce Known Issues
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Pasting text from Word into a Table in Knowledge rich text area field may result in the text being placed outside of the table on save

Knowledge , User Interface , Lightning

Pasting a Word table into and Knowledge Article RTA field and then using the Tx button to remove formatting and then copy pasting text from Word back into table on a subsequent edit results in the text being moved outside of the table on saving the article. This occurs when there is a meta tag inside...

No Fix ·Reported By 7 ·Updated 8 days ago

Knowledge Article anchor links do not work on second click

Knowledge , Lightning

Knowledge Anchor link does not go to the appropriate article section when click the link second time.

Fixed - Spring '21 ·Reported By 6 ·Updated 8 days ago

In Lightning, 'Modified By' displays 'Unknown' in the Article Versions component

Knowledge , Lightning

In Lightning, 'Modified By' will display 'Unknown' in the Article Versions component when viewed by a Standard (non-admin) user when sharing for User has been set to Private in Organization-Wide Defaults.

In Review ·Reported By 6 ·Updated 8 days ago

Hover is not supported in Lightning Knowledge object list views other than 'Recently Viewed'

Knowledge , Lightning

Hover does not work on Lightning Knowledge object list views other than 'Recently Viewed'

No Fix ·Reported By 6 ·Updated 8 days ago

Rich text area fields display an extra semicolon for http url ending with apostrophe ( ' ) in Lightning Experience

Custom Objects , Knowledge , User Interface , Lightning

Inputting a http URL that ends with an apostrophe in a Rich Text Area (RTA) field results in an extra semicolon being displayed at the end when viewing in Lightning Experience. For example, place the following text into a RTA field in Lightning Experience and then save the record: input = http://localhost' Upon...

No Fix ·Reported By 5 ·Updated 8 days ago

SOQL Queries and Anonymous code getting appended to the SmartLink url when executed from developer console

Knowledge , Communities , Spring 20

Summary: SOQL Queries and Anonymous code getting appended to the SmartLink url when executed from developer console. This create issues while opening the link in communities. e.g. Execute a SOQL query from dev console: <a href="/articles/en_US/Knowledge/Smartlink-article?q=SELECT+Id%2C+title%2C+ArticleNumber%2C+KnowledgeArticleId%2C+TestRTAField__c+FROM+Knowledge__kav+WHERE+id%3D%27ka0xx00000000xhAAA%27+&amp;_dc=1591719799860"...

In Review ·Reported By 4 ·Updated 8 days ago

Knowledge is not supported in one.app UI API calls

Knowledge , Lightning

When attempting to load KnowledgeArticleVersion record data using the getRecord wire function, the following error is thrown: 'Object Knowledge__kav is not supported in one.app' - Expected result Wire service loads the record data correctly as KnowledgeArticleVersion is a supported entity in UI-API. -...

Fixed - Summer '20 ·Reported By 4 ·Updated 8 days ago

Knowledge validation status does not respect setting at record type

Knowledge

Some customers may have observed that Knowledge validation status does not respect setting at record type, this means that regardless of what the default status of each record type is for the validation status field, the default validation status set at the field level will always take precedence

No Fix ·Reported By 4 ·Updated 8 days ago

File in knowledge article is accessible even after the article is archived

Knowledge , Communities

You have attached a file in knowledge article. Users (Internal/External/Guest User) can access the article and the file attached. Archive the Article and all users can no longer access the article. Current Result: Attached file however is still accessible. Correct Result: Attached file however...

In Review ·Reported By 3 ·Updated 8 days ago

Draft articles not showing field values for standard users.

Knowledge

You have created an user profile that can only read articles and view Draft articles. When opening a draft articles, the custom field values are empty for the standard user. When you publish the article, the custom field values are visible for the standard user.

No Fix ·Reported By 3 ·Updated 8 days ago

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