Salesforce Known Issues
Trailblazer Community

Known Issues · High Velocity Sales

Sales Cadences stuck in "Deleting" state

High Velocity Sales

When deleting Sales Cadences some users might find that the Sales Cadence doesn't get deleted and reflects a 'Deleted' state indefinitely. This is due to an issue with custom Rollup Summary fields on the Sales Cadence object.

In Review ·Reported By 2 ·Updated 2021-05-11

Prospect removed from Sales Cadence when emails are opened in quick succession

High Velocity Sales

In High Velocity Sales, when a prospect is advanced through a Sales Cadence with multiple Email and Email Open listening steps, if multiple emails from the Sales Cadence are opened in very quick succession by the prospect, they may be removed from the Sales Cadence.

In Review ·Reported By 1 ·Updated 2021-05-11

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

Fixed ·Reported By 7 ·Updated 2021-04-01

In High Velocity Sales, "My Feed" tab not visible in Work Queue

High Velocity Sales

In High Velocity Sales, My Feed is no longer visible in the Work Queue for users that could previously access it.

Fixed ·Reported By 4 ·Updated 2021-04-01

In High Velocity Sales, prospects exited to a new Sales Cadence will display 'Step 0'

High Velocity Sales

In High Velocity Sales, when a prospect exits from one Sales Cadence to another, the Sales Engagements step card may display 'Step 0'. When the Sales Cadence Targets related list on the Sales Cadence is viewed, these prospects will have a blank Step Name. This behavior is intermittent and does not affect...

Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-23

Calls made with Lightning Dialer from the High Velocity Sales Work Queue are not proceeding through the queue sequentially

High Velocity Sales

In HVS after making an automatic series of calls from Sales Cadence and saving a task, the Work Queue current item goes back to the first record in queue.

In Review ·Reported By 2 ·Updated 2021-03-23

High Velocity Sales - Sales Cadences cloned from other Cadences show incorrect metrics in reports

Operational Analytics - Reports , High Velocity Sales

When a Sales Cadence is created via cloning an existing Cadence, reporting on the new Cadence will result in inflated metrics on Sales Cadence reports.

Fixed - Spring '21 Patch 7.0 ·Reported By 1 ·Updated 2021-02-18

Emails sent with a Sales Cadence are sometimes changed into an unreadable form

High Velocity Sales

When an email is sent from Salesforce using a Sales Cadence, sometimes the text is changed to an unreadable form. The problem happens intermittently and cannot be replicated on demand.

In Review ·Reported By 1 ·Updated 2021-02-10

Wait Tasks are not resuming when Activity Metrics are enabled

Activities , High Velocity Sales

Some Wait tasks, such as those created in Flows (E.g. Pause logic step) or within High Velocity Sales, are not ending after their defined intervals.

Fixed - Spring '21 Patch 3.0 ·Reported By 7 ·Updated 2021-02-05

Error displayed when you activate a Sales Cadence

High Velocity Sales

When activating a Sales Cadence in High Velocity Sales, an error like the following examples may be displayed. Example 1: java.lang.IllegalArgumentException: A field value specified for the Sales Cadence Rule Condition "xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" for the Sales Cadence Rule "xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"...

Fixed ·Reported By 3 ·Updated 2020-11-18

Prev | 21 to 30 of 32 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.