Salesforce Known Issues
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User with “Manage Sandboxes” permission cannot refresh sandbox via Tooling API without “Modify All Data“ permission

Apex , API

When a user has “Manage Sandboxes” permission, but does not have “Modify All Data” permission, they cannot refresh a sandbox via Tooling API using PATCH method on SandboxInfo object. Note that the user can refresh the sandbox via UI.

In Review ·Reported By 9 ·Updated 4 days ago

QueriedEntities on ReportEvent does not always contain all the queried entity types

Apex , API , Platform

ReportEvent Policy part of enhanced transaction security policy doesnt always show correct values for the condition/attribute QueriedEntities.

Fixed - Winter '21 ·Reported By 7 ·Updated 4 days ago

Retrieving Quick Action does not provide <formula> for <fieldOverrides> in the exported file


Retrieving a Quick Action with a predefined field does not provide <formula> for <fieldOverrides>. As the retrieved metadata doesn't include the formula, deploying the retrieved metadata to another org throws an error :"required fields are missing: [DefaultValueFormula]"

Fixed - Winter '21 ·Reported By 6 ·Updated 4 days ago

Order Management invocable action errors are not propagated back to the caller

API , Flow , Commerce Cloud Order Management

**This issue is related to Salesforce Order Management Only*** If status of Order is 'Activated' when attempting to cancel item from using cancel item flow on the order summary will result in the following generic error. Error: [xmlrpc=-1, statusCode=UNKNOWN_EXCEPTION, exceptionCode=UNKNOWN_EXCEPTION,...

Fixed - Winter '21 ·Reported By 6 ·Updated 4 days ago

Internal Server exception (Error ID: 303983350-111323 (-1223908915)) while Validating from the External Objects list in External Data Sources.


- An internal server error is being thrown when validating External Objects after syncing with the external data sources. - The issue is occurring only in Spring '20 orgs. In Winter'20 orgs no error is seen. - The issue is also replicable using the URL (

Fixed - Spring '20 Patch 6.0 ·Reported By 6 ·Updated 4 days ago

DescribeSObject should reflect the length of dynamic picklist fields on Standard entities correctly (current behavior always defaults to 40)


When describing a standard entity via describeSObject, picklist fields should return the actual maximum length (usually 255). Currently, they always return length=40. This can cause issues for 3rd parties who rely on the results of DescribeSObject to determine the maximum allowed length for a fie...

Fixed - Spring '20 Patch 4.0 ·Reported By 6 ·Updated 4 days ago

Case can have multiple Public Draft Emails related at a time via API Insert

Activities , API , Service

Customers may observe that multiple Email Message records in Draft Status can be related to a Case record at a time when inserted via the API. Only 1 Email Message record in Draft Status should be permitted to be related to a Case at a time per the following documentation: Classic: Lightning:...

In Review ·Reported By 5 ·Updated 4 days ago

Feed Comments that were migrated may appear out of order when "Allow Discussion Threads" Community Preference is enabled.

API , Chatter , Communities

Feed Comments related to a Feed Post may not appear in chronological order if they were inserted via the api as a part of a migration. This occurs if the preference "Allow Discussion Threads" is enabled in any Community(Active, Inactive, or in Preview). It will affect the sort order in any Community...

In Review ·Reported By 5 ·Updated 4 days ago

Error when querying Custom Formula Field on ArticleTotalViewCount field

API , Operational Analytics - Reports

An error is returned when querying Custom Fields that reference the ArticleTotalViewCount field. This occurs whether the query takes place through the UI (Reports), or API.

Fixed - Spring '21 ·Reported By 5 ·Updated 4 days ago

Chat API endpoint /chat/rest/Chasitor/ChatMessage results in 500 error if called in quick succession

API , Mobile , Live Agent , Omni-Channel

Chat API endpoint /chat/rest/Chasitor/ChatMessage results in Error 500: An error has occurred while processing your request. The support team has been notified of the problem. Error ID: 1460560579-917 (-1292368750)

No Fix ·Reported By 5 ·Updated 4 days ago

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