Salesforce Known Issues
Trailblazer Community

Opt-in message is missing in Lightning Messaging Conversation

Messaging , Spring 20

Opt-in feature in Lightning Messaging is not working as expected. The message for opt-in is not stored in the ConversationEntry to show it on the Conversation when opt-out event is followed by an opt-in event. When an opt-out event is immediately followed by an opt-in event, a race condition potentially...

No Fix ·Reported By 4 ·Updated 2022-03-24

Trailmix is marked as overdue even when completed

myTrailhead , Trailhead , Spring 20

Trailmix is marked as overdue even when completed.

In Review ·Reported By 11 ·Updated 2022-03-17

Omni Supervisor becoming unresponsive and leading to browser freezing when viewing and filtering skills backlog

Service Cloud Console , Omni-Channel , Spring 20

Sorting through skills via the Omni Supervisor may lead to browser freezing and/or crashing if there are a considerable amount of items for the skills backlog.

In Review ·Reported By 11 ·Updated 2022-03-14

Spring 20: Quick Text focus changed from Chat text area to Quick Text panel

Live Agent , Lightning , Spring 20

When you are in a Chat and choose the Quick Text action icon, once you select the desired Quick Text, the landing focus is still on the icon and not in the text box of the Chat window. This prevents Agents from just clicking enter to send the Quick Text to the Visitor, which impacts their effic...

No Fix ·Reported By 4 ·Updated 2022-03-07

"Refine By" filter option does not appear in a scoped search after selecting a record from "Top Results" scope

Search , Service Cloud Console , Lightning , Spring 20

Some customers have observed that the 'Refine By' section disappears when narrowing the search to a single object in Lightning Console. Cause: Scope maps are set when switching scopes or when selecting a record from the results. However, after selecting a result and switching the tab back to the...

No Fix ·Reported By 4 ·Updated 2022-02-18

Knowledge Lookup field on a custom object displays a blank value if a new version of the article is published in Lightning Experience.

Search , Knowledge , Spring 20

Some customers may have observed that the Knowledge Lookup field on a custom object displays a blank value if a new version of the article is published in Lightning Experience. end users are faced with the following error when attempting to edit/ inline edit a custom object record that has a knowledge...

In Review ·Reported By 26 ·Updated 2022-02-15

[ListView] unable to search for Person Accounts in a list view

Search , Listviews , Spring 20

Some customers may have observed that there end users see no results returned when performing a search for Person Account Name via Opportunity List Views, the same seems to work perfectly fine when users search for a Business Account. The same behavior can be observed via SOSL too: FIND {Person...

In Review ·Reported By 9 ·Updated 2022-02-15

Lightning Dialer / Voice Call Reports are returning an error message when a filter is added using the "Call Type" field

Operational Analytics - Dashboards , Operational Analytics - Reports , Spring 20

Users are receiving an error message when adding a filter on the "Call Type" field to their Lightning Dialer / Voice Calls reports.

In Review ·Reported By 7 ·Updated 2022-02-15

Recalculating CBS rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled

Sharing , Spring 20 , Summer 20

Recalculating CBS (Criteria-Based Sharing) rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled. Other entities may have the same problem.

In Review ·Reported By 4 ·Updated 2022-02-15

SOQL Queries and Anonymous code getting appended to the SmartLink url when executed from developer console

Knowledge , Communities , Spring 20

Summary: SOQL Queries and Anonymous code getting appended to the SmartLink url when executed from developer console. This create issues while opening the link in communities. e.g. Execute a SOQL query from dev console: <a href="/articles/en_US/Knowledge/Smartlink-article?q=SELECT+Id%2C+title%2C+ArticleNumber%2C+KnowledgeArticleId%2C+TestRTAField__c+FROM+Knowledge__kav+WHERE+id%3D%27ka0xx00000000xhAAA%27+&amp;_dc=1591719799860"...

In Review ·Reported By 4 ·Updated 2022-02-15

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