Salesforce Known Issues
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SOQL query does not return results if it filters on UserOrgroupId

API , Sharing

SOQL query does not return results if it filters on UserOrgroupId and the used ID is a role group on a criteria-based sharing rule (CBSR) for Opportunity (or another object whose parent is Account) if another CBSR targeting the same role group exists on Account.

Fixed - Summer '20 ·Reported By 2 ·Updated 25 days ago

Users getting Chatter notifications for records they don't have access to

Chatter , Sharing

Some users are reporting that they are receiving email notifications for records they do not have access to. When attempting to access the record in the email, they get a message that they don't have the level of access necessary to access the record.

Fixed - Summer '20 ·Reported By 1 ·Updated 25 days ago

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

Performance , Platform , Sharing , Flow , Process Builder

Flow (INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY) error - error goes away with a "Screen element" in between

In Review ·Reported By 10 ·Updated 28 days ago

Recalculating CBS rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled

Sharing , Spring 20 , Summer 20

Recalculating CBS (Criteria-Based Sharing) rules on Contact entity removes rule shares from contacts owned by Guest users if "Secure Guest User record access" is enabled. Other entities may have the same problem.

In Review ·Reported By 1 ·Updated 28 days ago

Users see records under Recently Viewed (Most Recently Used) even after they lost access to these records

Search , Sharing

Some customers may have observed that their end users are able to see results under the Recently viewed Section of a lookup field despite restrictions due to sharing access restrictions. This is not limited to just Lookup fields, users will also see this record under 'Recent Items' on the side bar...

In Review ·Reported By 29 ·Updated 30 days ago

All CaseShare records are copied to Partial and templated sandboxes regardless of objects selected, which may prevent sharing rule recalculation.

Sharing , Sandbox

Currently Partial and templated Full sandbox copies will copy all CaseSharing rows from production, including those for objects not included in the template. This does not inhibit most sandbox operations but, in the case of very large organizations with complex sharing it may cause it to be impossible...

In Review ·Reported By 1 ·Updated 30 days ago

Order may not be accessible when OWD are set to 'Controlled by Parent' and record is owned by queue

Sales and Marketing , Sharing

When organization wide defaults (OWD) for the Order object are set to 'Controlled by Parent' with Account object set to 'Private' a User with read/write access to on an Order's related Account is unable to access/edit related Orders in Classic or the Order's related records in Lightning when the Order...

In Review ·Reported By 8 ·Updated 2020-07-09

Classic UI Owner changes do not trigger Record-Triggered Flow (After the record is saved)

Sharing , User Interface , Flow

When owner changes happen on a record in Classic UI, Record-Triggered Flow (After the record is saved) doesn't seem to trigger.

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-07-08

CBS Rule Share not created if insertion of custom object and WorkOrder are performed in the same transaction using Apex

Apex , Sharing

If criteria-based sharing (CBS) rules exists on a custom object, WorkOrder and Case objects, the criteria-based sharing rule share is not created when the custom object and the work order are created in the same transaction.

In Review ·Reported By 0 ·Updated 2020-07-08

Private Users Visible in "Additional To:" "CC" and "BCC" Email Lookups

Sharing , Messaging

When using the standard "Send an Email" button on a record, the initial "To" field functions as expected, based on global search. However, the "Additional To:" "CC" and "BCC" lookups expose internal users that are hidden in global search due to Private sharing settings.

No Fix ·Reported By 3 ·Updated 2020-06-24

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