Salesforce Known Issues
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If Knowledge entity does not use the default Knowledge__kav API name, LEX global search does not include Knowledge entity as part of the Top Results


In, an issue was fixed where LEX global search will not include Knowledge entity as part of the top results searched entities. However, the known issue still exists for customers whose Knowledge entity does not use the default Knowledge__kav...

Fixed - Winter '21 Patch 9.0 ·Reported By 5 ·Updated 6 days ago

"Object XXX is not supported by" for entities not allow-listed by the UI-API

Search , Lightning

The use of the getRecordUI wire adapter produces an error when the referenced entity is not allowed-listed by the UI-API. The expected result is the lookup component should show a pill of the create record.

In Review ·Reported By 2 ·Updated 6 days ago

searchAndScreenPop() api call when the search results tab is already open throws error 'Your search term must have 2 or more characters'

CTI , Search , Summer 20

This issue is seen when searchAndScreenPop() api is invoked when the CTI adapter receives a call and the global search opens a tab with the results. If the user receives a second call the Global search doesn't populate and instead throws the error : 'Your search term must have 2 or more characters' This...

Scheduled - Spring '21 ·Reported By 30 ·Updated 7 days ago

searches with wildcards do not return the right number of records

Search , Spring 20

Some customers have observed that searches with wildcard are not returning the right number of records (either no records found or only found partial). This applies to global searches, scoped searches, and SOSL queries. Searching for the record name, however, yields expected results.

In Review ·Reported By 21 ·Updated 7 days ago

Community Users are unable to search for queues when attempting to select owner such as when submitting an approval

Search , Listviews , Winter 20

Some customers have observed that post-upgrade to 228, community users(guest users) are unable to search for queues when submitting an approval request, affected users would see three dots and no results would return no matter how long you wait. Users would see the following error in Developer Console...

In Review ·Reported By 7 ·Updated 8 days ago

Where are my Custom Fields used button returns error.

Search , Custom Objects

There is a TODO in which does a hack to get the URL of the lookup filter (by using the id portion of the name). The API currently returns the id + name. The name needs to be fixed in the API itself, to do a substring check (currently can cause OutOfBounds Exception, IllegalArgumentException...

In Review ·Reported By 14 ·Updated 10 days ago

In Lightning Experience and Lightning Console, you can’t navigate search results history

Search , Lightning

In Lightning Experience, if you perform multiple searches in a row and click on a result to view a record, your browser's Back button takes you back to the search results for your first search. If you perform multiple searches in a row and don't click on any results, the Back button takes you to the...

No Fix ·Reported By 6 ·Updated 13 days ago

Winter '21 - Lookup throws error during "Create new" with lookup filter on record ID

Search , Lightning , Winter 21

Some customers may have observed the following error when attempting to populate a lookup with a lookup filter on record ID: Sorry to interrupt This page has an error. You might just need to refresh it. First, would you give us some details? (We're reporting this as error ID: 749476213) Under...

In Review ·Reported By 2 ·Updated 20 days ago

Entity label is not shown correctly in search box for few languages

Search , User Interface , Lightning , Summer 20

On a Case where no Contact is related we can see that the default text written within the search bar will say "Zoeken in <Entity>" if the language is 'Nederlands', but if its translated to English it will say Search Contacts, and this also applies to the Component that allows to search for an Account...

Scheduled - Spring '21 ·Reported By 15 ·Updated 21 days ago

When a new version of an Knowledge Article is published, the article may be temporarily unavailable to search

Search , Knowledge

When a new version of a Knowledge Article is published, the Article will not be returned in search results until the new version has been indexed. Generally, search indexing occurs quickly when a record is saved or an article published, so this behavior typically has little to no impact on users....

In Review ·Reported By 15 ·Updated 23 days ago

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