Salesforce Known Issues
Trailblazer Community

External Lookup field is shown as ID instead of the name

Apex , API , VisualForce , Custom Objects , Sandbox , Winter 18

When performing an External look up on editing the record , the field displays an ID (aXXXXXXXXX) rather than the name of the record.

In Review ·Reported By 21 ·Updated 16 days ago

Partial sandbox sampling taking an extended amount of time.

Sandbox , Summer 20

It has been observed that some partial sandboxes are either failing sampling or taking an extremely long time to sample when Tasks and/or Events are included. The exact cause is not known at the moment, more details will be provided when available.

In Review ·Reported By 1 ·Updated 2020-09-22

Default Opportunity Team Members not present in newly created sandbox.

Sales and Marketing , Sandbox , Spring 20

Due to an issue with one of the post import steps that runs during the sandbox creation process Default Opportunity Team Member records will not exist in the resulting copy.

In Review ·Reported By 9 ·Updated 2020-09-21

High Velocity Sales may be disabled in sandbox up refresh and cannot be enabled

Sandbox , Einstein Activity Capture

When a sandbox is created or refreshed, High Velocity Sales (HVS) may be disabled in the new sandbox, even though the feature is enabled in the source organization. Clicking "Set Up and Enable" HVS will not enabled the feature.

Scheduled - Spring '21 ·Reported By 1 ·Updated 2020-09-17

Back End adjustments (activations, limit adjustments, password resets) within sandbox may result in server error

Platform , Authentication , Sandbox

An issue has been identified that results in an error being encountered when changes to Sandbox environments are made by members of our Support organization.

Fixed - Summer '20 Patch 18.2 ·Reported By 13 ·Updated 2020-09-14

Asyn Apex test in UI stuck in the processing state intermittently

Apex , Performance , Metadata , Sandbox

When all apex test is executed from UI, some tests will get stuck in processing status / symbol and will have to be manually aborted.

Fixed - Winter '21 ·Reported By 3 ·Updated 2020-09-14

Duplicated usernames can be created in sandbox environments


Duplicate usernames can be created when obfuscated usernames are enabled in sandboxes. This may be detected by experiencing the error “username as duplicate” when attempting to modify a user. According to Salesforce policy, it is required that all usernames must be unique across all Salesforce or...

Fixed - Summer '20 Patch 18.2 ·Reported By 1 ·Updated 2020-09-14

Post refresh, some Sandbox copies from large Production orgs may experience issues logging in, where login page is returned on login attempt


A known issue is sometimes causing data required by the login functionality to not copied as expected, as a result post refresh when user tries to login they are returned to the login page showing "Please check your username and password. If you still can't log in, contact your Salesforce administra...

In Review ·Reported By 20 ·Updated 2020-09-02

Sandbox Copy result in "Data Not Available" when accessing Cases where Emails did not copy with Tasks


During a Sandbox Copy if the Export of Email Message completes prior to the Task Object, accessing Cases which have Tasks without their associated Email Message will throw: "Data Not Available The data you were trying to access could not be found. It may be due to another user deleting the data or...

No Fix ·Reported By 2 ·Updated 2020-08-27

Unable to Edit or Delete records when Rich Text Area images are broken (e.g. Partial Sandbox)

Sandbox , User Interface

In a partial copy Sandbox, when a custom object record contains a Rich Text Area field where the image is broken (e.g. not copied to the sandbox), the record is neither editable or deletable.

In Review ·Reported By 2 ·Updated 2020-08-26

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