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Known Issues · SFDO Philanthropy Cloud

Social Visibility Tool not showing all workplace volunteers for a volunteer event.

SFDO Philanthropy Cloud

In the production environment, if you view the social visibility tool on a volunteer event page, the number of coworkers participating might be showing a different number than the actual number of employees signed up from that workplace.

In Review ·Reported By 1 ·Updated 2021-10-01

Volunteer Activity graph groups ad hoc hours under Beneficiary = "None" even when there is a beneficiary

SFDO Philanthropy Cloud

When volunteer hours are logged as ad hoc hours with a beneficiary listed, they are showing under the group 'none' in the Volunteer Activity graph when the grouping is set to 'beneficiary'.

In Review ·Reported By 1 ·Updated 2021-10-01

French Translation issue on Tax Receipts and Donation Confirmation Letters

SFDO Philanthropy Cloud

The following payment methods in French language workplaces have not been translated in confirmation emails, CASH, CHECK, STOCK, PAYROLL. The other translation issues on tax reciepts and confirmation emails are: “Cet e-mail” should be “Ce courriel” e-mails” should be “courriels” $ is missing where...

In Review ·Reported By 1 ·Updated 2021-09-23

French special characters not translated correctly, and text cut off in French translation on receipt & confirmation.

SFDO Philanthropy Cloud

In workplaces with French (Canada) set as the preferred language, there are a few places where the special characters are not being translated correctly, or the text is being cut off on receipts & confirmation letters. 1) Receipt - error with special characters - current: "Remplace un reçu annulé"...

In Review ·Reported By 1 ·Updated 2021-08-10

Error: "We are experiencing technical issues with our payment provider. Please try saving again." when trying to add a new credit card.

SFDO Philanthropy Cloud

The error: "We are experiencing technical issues with our payment provider. Please try saving again." shows on the screen when trying to add a new credit card in the Profile Payment Methods management section of a user's workplace. The user is not allowed to add that credit card.

In Review ·Reported By 2 ·Updated 2021-08-03

French words not translated in French language orgs.

SFDO Philanthropy Cloud

In workplaces with French (Canada) set as the preferred language, there are a few places where the French translations are either still showing in English, the special characters are not being translated correctly, or the text is being cut off. 1) Donation Form: "annual salary" 2) Content Management...

In Review ·Reported By 1 ·Updated 2021-08-02

Incorrect number of installments generated for annual payroll subscriptions

SFDO Philanthropy Cloud

When the donor's number of annual pay periods is 25 or 26 and they make a payroll subscription, the number of installments created in SPC for a one-year span will be higher than their number of annual pay periods.

In Review ·Reported By 1 ·Updated 2021-07-30

Hands on Connect Volunteer Opportunities not showing in Philanthropy Cloud

SFDO Philanthropy Cloud

Certain HandsOnConnect volunteer opportunity records fail to fully sync to Philanthropy Cloud. They remain in a "RECEIVED" state and do not get fully ingested as volunteer opportunities in SPC.

In Review ·Reported By 2 ·Updated 2021-07-22

"Please select a valid date" is not translated into French on the volunteer log time calendar.

SFDO Philanthropy Cloud

When you try to log volunteer hours in an org with preferred language set to French (Canada), "Please select a valid date" is showing in English on the log time pop up.

In Review ·Reported By 1 ·Updated 2021-07-14

Recurring Donation Credit Card Replacement Issue

SFDO Philanthropy Cloud

In Profile > Manage Payment Methods, if you click to "Remove Card" for a credit card that is being used as the payment method for recurring donations you get a message that the card cannot be deleted and you have the option to replace the card with a new one. If you choose to replace the card with a...

In Review ·Reported By 2 ·Updated 2021-06-29

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