Salesforce Known Issues
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Known Issues · Process Builder

Concurrent apex limit exceeded in organizations with large amounts of process builder flows

Apex , Flow , Process Builder

Some organizations are seeing sporadic recurrence of concurrent apex issues in their organizations even without - long running callouts, - long running apex, - long running queries. These organizations have large amounts of process builder flows. This behavior is being caused by long reload...

In Review ·Reported By 114 ·Updated 8 days ago

"File" custom field data type for Knowledge Article object is incompatible with Process Builder

Process Builder

- ‘File’ type custom fields for Knowledge Article objects are incorrectly displayed as required by Process Builder. - Actual Result: When defining a Create Record action for Knowledge Article and that Knowledge Article has a custom field of type File which is not required, Process Builder displays...

In Review ·Reported By 16 ·Updated 8 days ago

Process Builder Consumes a lot of CPU Time

Process Builder

When Process Builder is set to run on Cases and a large number of records are loaded, the Process Builder can consume a lot of CPU time, even when the imported records don't meet the requirements for the Process to run.

In Review ·Reported By 161 ·Updated 9 days ago

Signing up an org with trialforce template changes formula from custom field name to fieldID from the origin org

Process Builder

When a Process Builder in a TSO org includes formulas referring to custom fields, those references become replaced with the Ids of the custom fields when a trialforce template is created. This causes the process to be invalid in orgs created using that trialforce template. *Note: This issue also...

Fixed - Winter '21 ·Reported By 124 ·Updated 10 days ago

Email Alerts to Account Team are not sent from Workflow on Activities

Workflow , Process Builder

An Email Alert on Task or Event with "Account Team" recipients does not send an email to those Account Team Members, even when triggered by a Task/Event that is related to an Account.

Fixed - Winter '21 ·Reported By 121 ·Updated 10 days ago

Winter ’21 -"Stop Automated Field Updates from Suppressing Email Notifications" Critical Update changes

Workflow , Flow , Process Builder , Winter 21

"Stop Automated Field Updates from Suppressing Email Notifications" Critical Update is no longer available in Winter '21-updated Orgs. The status of the permission in a Winter '21 Org will be the status of the Critical Update at the time of the Release. That is, a) if the Critical Update was on at...

Fixed - Winter '21 Patch 8.0 ·Reported By 10 ·Updated 10 days ago

Process builder on Event obj is throwing error when Critical Update is activated

Process Builder , Summer 20

Process builder with ischanged(Event.EndDateTime) or ISCHANGED([Event].StartDateTime) or ISCHANGED([Event].IsRecurrence) condition is throwing error when critical update - "Check for Null Record Variables or Null Values of Lookup Relationship Fields in Process and Flow Formulas" is activated and working...

Fixed - Winter '21 Patch 4.0 ·Reported By 0 ·Updated 10 days ago

Process Builder Create Record Action Requires Geolocation Fields

Process Builder

Any Process that contains a "Create a Record" action to create a record for Objects that has Geolocation fields, it will always require a value for the Geolocation field. Please see the following KI to determine this issue's resolution status:

In Review ·Reported By 39 ·Updated 13 days ago

Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder/Flow in Lightning.

Process Builder

Duplicate Task assignment notification is sent to record owner when ownership is updated through Process builder in Lightning.

In Review ·Reported By 98 ·Updated 14 days ago

Process Builder for AI Prediction Events sending email errors in Production (Sandbox works fine)

Process Builder , Einstein Discovery

A Known Issue has been identified which can impact Process Builder for AI Prediction Events resulting in many emails getting sent to contacts in a Production org. The process is supposed to pick up the AI score from AI Prediction Events and copy that score to a text field but the check to determine if...

No Fix ·Reported By 1 ·Updated 17 days ago

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