Salesforce Known Issues
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Known Issues · Platform Encryption

Multiple errors when using platform encryption in a scratch org

Platform Encryption , Salesforce DX

When encryption is enabled on chatter or custom fields in a scratch org, it is resulting in Internal Server Error.

In Review ·Reported By 2 ·Updated 2020-06-23

Encryption sync jobs fail within Summer '20

Platform Encryption , Summer 20

Attempting to run a background encryption sync job using either the self-serve encryption statistics tool or within Support results in a failure.

In Review ·Reported By 5 ·Updated 2020-06-17

Internal Server Error when doing SOQL query of formula field using an encrypted Date/Time field

Platform Encryption

When doing SOQL query of the formula field referring an encrypted field, it results in an internal server error of exception : common.exception.SfdcSqlException: ORA-00932: inconsistent datatypes: expected CHAR got DATE This issue can be seen in various ways depending on where SOQL query is used. An...

In Review ·Reported By 21 ·Updated 2020-06-11

Internal Server Error when creating reports on external objects

Analytics , Platform Encryption

Internal Server Error when creating reports on external objects.

In Review ·Reported By 4 ·Updated 2020-06-01

Issues encrypting, decrypting, and/or running mass encryption job for Activity (Task & Event) Description / Subject field

Platform Encryption

When attempting to mark or unmark Activity.Description / Subject for encryption it fails to commit changes, while not generating any discernible error/reason. Also, attempting to run an encryption job continues to fail for the Activity (Task & Event) object because duplicated field attributes on Activity.Description...

In Review ·Reported By 3 ·Updated 2020-05-21

Error is thrown when looking up email addresses from Email Action To field and selecting Account Contacts

Service , Platform Encryption , Lightning

The following error is thrown in Lightning when looking up email addresses from Email Action 'To' field and selecting Account Contacts when Platform Encryption is enabled on Email field in contacts. "Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with...

In Review ·Reported By 2 ·Updated 2020-05-11

With encryption enabled, Contact records are not returned when using the search term "ContactName AccountName"

Search , Platform Encryption

Some customers may have observed that they do not get expected results when using the search term "ContactName AccountName". Assume that we have the following 2 records. Contact - test User Account - Acme A search for Test Acme does not return results. This happens when Platform Encryption...

Scheduled - Winter '21 ·Reported By 0 ·Updated 2020-05-06

Encryption Statistics May Time Out for Orgs with Exceptionally Large Data Sets for Encrypted Objects

Platform Encryption

In some cases when Encryption Statistics is ran against encrypted objects with extremely large data sets user may see a error noting the following: Time Limit Exceeded Your request exceeded the time limit for processing

No Fix ·Reported By 8 ·Updated 2020-04-15

No data returns in report when Contact.Mailing address or Contact.Phone fields are encrypted (Deterministic) and used in report filter

Platform Encryption

After enabling Deterministic Encryption for the Contact Mailing address OR Contact.Phone fields, no data is returned on reports when that field is used in the report filter.

No Fix ·Reported By 7 ·Updated 2020-04-15

Processes with encrypted fields cannot be cloned if Platform Encryption has been disabled

Platform , Metadata , Sandbox , Process Builder , Platform Encryption , Lightning

An error will occur when trying to clone a process that references a field that was once encrypted using Platform Encryption. Error: Your org doesn't support encrypted fields in processes. Remove the reference to "myVariable_current.custom_fieldname__c". This occurs for Orgs that once had Platform...

No Fix ·Reported By 5 ·Updated 2020-04-15

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