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Known Issues · Platform Encryption

Data Import Wizard match by Name doesn't work when Name field is encrypted with Deterministic Case Sensitive or Insensitive

Platform Encryption , Data Import Wizard

When the standard Name field on an object is encrypted with Platform Encryption Deterministic schema, Data Import Wizard (DIW) should be able to match existing records with Name or Name+Site for Account as an example. However, despite the import showing as successful the records are not actually processed...

In Review ·Reported By 4 ·Updated 2021-10-12

Non-selective query exception when attempting to query the standard Name field with case-insensitive encryption and over 200,000 records

Platform Encryption

Querying the standard Name field on an object with over 200,000 records returns the following error when encrypted using case-insensitive encryption and included within a custom index: System.QueryException: Non-selective query against large object type (more than 200000 rows). Consider an indexed...

In Review ·Reported By 4 ·Updated 2021-10-12

Records not returned for filtered SOQL or when matching with Name for Data Import Wizard if standard Name field has Deterministic Encryption enabled

Apex , Custom Objects , Platform Encryption

SOQL query may return no records when applying filters on the Name field encrypted with Deterministic Encryption - Case Insensitive (DE-CI). This issue may also impact Data Import Wizard when selecting to match records with Name or related records via Name. The Data Import will show as successful...

Fixed - Summer '20 Patch 14.0 ·Reported By 3 ·Updated 2021-10-12

Rotate tenant secret of BYOK via REST API fails with INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY

API , Platform Encryption

When rotating BYOK via REST API, it fails with INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY. The User already has "Manage Encryption Keys" permission. This doesn't happen when uploading the same Key information via UI as the same user.

Fixed - Spring '21 ·Reported By 3 ·Updated 2021-10-12

Encrypted Chatter Feed shows ciphertext when queried

Chatter , Platform Encryption

When the length of the feed post as a rich text area is longer than certain(1K), the data is stored in clob_data, but it's not handled as RTA due to lack of the magic character "\u0000" then the encrypted text leaks in API access.

Fixed - Winter '21 ·Reported By 3 ·Updated 2021-10-12

Person Account "Name" field is not searchable when using Case-Sensitive Deterministic Encryption

Platform Encryption

When Name field on Person Account is encrypted with DE-CS (Deterministic Encryption Case Sensitive), query filtering with "Name" field doesn't return the corresponding person account record. Individually querying on FirstName & LastName works fine. This does not affect business account records.

In Review ·Reported By 1 ·Updated 2021-10-12

Rotate deterministic tenant secret results in Invalid Exception error after deleting custom object which encrypted Name field

Platform Encryption

After deleting a custom object which has encrypted Name field, rotating the deterministic tenant secret results in internal server error due to "Could not find EntityInfo matching the provided entity Id (01Ixxxxxxxxxxxx)". This happens with the deterministic scheme.

Fixed - Spring '20 Patch 13.0 ·Reported By 1 ·Updated 2021-10-12

Platform Encrypted formula field that references Person Account Email is displayed in ciphertext instead of cleartex in Lightning UI.

Platform Encryption

Formula fields referring to PersonEmail is displayed in ciphertext instead of cleartext in LEX. This causes the field to display what seems garbled text to end users. The issue only occurs when Person Account is enabled and creating a formula field before enabling encryption. The issue doesn't occur...

Fixed - Summer '20 ·Reported By 1 ·Updated 2021-10-12

Rotate tenant secret results in Invalid Exception error after deleting custom object which encrypted Name field

Platform Encryption

After deleting a custom object which has encrypted Name field, rotating a tenant secret results in internal server error due to "Could not find EntityInfo matching the provided entity Id (01Ixxxxxxxxxxxx)". This happens either Probabilistic or Deterministic schemes.

Fixed - Spring '20 Patch 1.0 ·Reported By 1 ·Updated 2021-10-12

With encryption enabled, Contact records are not returned when using the search term "ContactName AccountName"

Search , Platform Encryption

Some customers may have observed that they do not get expected results when using the search term "ContactName AccountName". Assume that we have the following 2 records. Contact - test User Account - Acme A search for Test Acme does not return results. This happens when Platform Encryption...

Fixed - Winter '21 ·Reported By 0 ·Updated 2021-10-12

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