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Known Issues · Performance

Unable to copy text in LEX

Performance , Winter 17

Users using LEX with Chrome version 54 may experience issues selecting text on their records. As the users are unable to select the text they will not be able to copy and paste, however edit a record will allow you to select and copy the details.

In Review ·Reported By 84 ·Updated 2021-06-02

Missing Standard Index on EmailMessage causes queries filtered by CreatedDate to run slowly or time out

Analytics , Apex , Performance

When running a query against the EmailMessage object and a selective filter is used on CreatedDate sometimes this will run slowly or time out. This is due to a missing standard index on this field.

Fixed - Winter '16 ·Reported By 13 ·Updated 2021-05-26

Spring 17: Error when opening record pages in lightning on safari


Customer using Safari may experience errors when opening record pages in lightning.

Fixed - Spring '17 ·Reported By 11 ·Updated 2021-05-26

Name field index implications with special characters

Apex , Performance

Name field with only special characters won't use index while executing the query. It is a expected behavior.

Fixed - Spring '16 ·Reported By 10 ·Updated 2021-05-26

In LEX, duplicate records are created if internet connection is disrupted before clicking Save.

Performance , User Interface

When a user starts creating a record in Lightning Experience, and is experiencing an internet disruption at the time they click Save, we show a message "Check your Internet connection and try again", with a "Try Again" button. Clicking that "Try Again" button once connection is restored clears the...

Fixed - Summer '21 ·Reported By 6 ·Updated 2021-05-26

Strategy builder choice not defaulting if an Next Best Action component is present in Lightning App Builder

Performance , Platform , Lightning

Strategy builder choice not defaulting if an Next Best Action component is present in Lightning App Builder

No Fix ·Reported By 1 ·Updated 2021-05-20

User Search on Add Sharing page and other functions can timeout in Orgs with large number of users, groups and/or queues

Analytics , Performance , Sharing , Metadata

Search operations on pages like "Add Sharing", Report Folder Sharing, or Edit Public Groups and/or Queues that use UROG (UserRoleOrGroup) components are frequently timing out in Orgs with a large number of users.

In Review ·Reported By 3 ·Updated 2021-04-22

Delay opening Profiles in setup in orgs with a large amount of custom metadata (custom objects/fields/permissions/classes etc...)


When opening a profile in an org with a large amount of custom metadata, users may experience delays and/or timeouts. This occurs due to dependency checks running against the large number of custom objects/fields/permissions/classes etc... when the profile is loaded. For example if there are 1000+ apex...

In Review ·Reported By 13 ·Updated 2021-04-08

Macro Execution in Lightning Experience is slow

Performance , Lightning

Macro execution in LEX are executing slow due to delayed call to enqueued actions for unresolved instructions such as inserting email template

Fixed - Spring '21 ·Reported By 54 ·Updated 2021-02-16

In Console App, Lightning component do not reinitialise the component for subsequent loads. Work ID

Apex , Performance , Platform , Service Cloud Console , Lightning

If a lightning component is loaded the first time, the init method is called and executed as expected. But subsequent loads (with different URL) do not reinitialise the component at all and the init method does not fire. This is specific to console App.

No Fix ·Reported By 4 ·Updated 2021-01-15

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