Salesforce Known Issues
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Outlook Integration - Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window.

Outlook

Users might see an error dialog when they open Outlook Integration in a new Meeting/Appointment window. The issue happens on any Outlook native client (Outlook 2013/2016/2019) with Cached Exchange Mode.

Fixed - Winter '21 ·Reported By 11 ·Updated 10 days ago

E2C Email Message From ignores (Display Blank) if the Sender name (display name) contains Open close brackets.

Activities , Email Clients , Outlook , Lightning

The customer reported that Email Name change in Apple Mail App or MS Outlook did not show completely in Salesforce when sending an email to an E2C address. For example: Display or Name contact Open close brackets like Peter (TEST) Zhang (TEST) PZHANG (123@1234.com) Once the message is sent to E2C...

In Review ·Reported By 1 ·Updated 10 days ago

Outlook Integration - Return user friendly error message when user is trying to log a recurring event on Windows platform

Outlook

Outlook Integration currently does not support logging of recurring events. However, when a user attempts that, they get a generic error. This bug fix will pop up a more user friendly message informing them that log event is not supported on recurring events. This doesn't apply to Outlook for MAC.

In Review ·Reported By 27 ·Updated 17 days ago

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

Platform , Email Clients , Outlook , Flow , Process Builder , Lightning

Process Builder flows are not triggered for Outlook Integration with composing a new email by using send and add emails

In Review ·Reported By 63 ·Updated 20 days ago

Outlook Integration: Error bounce-back email received after an email is logged using "Log Email on Send"

Activities , Email Clients , Outlook

In Winter '21, when an email is logged through Outlook Integration using the "Log Email on Send" button, the email might not get logged and the following error message might be received in the form of a bounce-back email: "The apex class Messaging.EmailToSalesforceHandler failed due to: System.UnexpectedException:...

Fixed - Winter '21 Patch 7.6 ·Reported By 16 ·Updated 20 days ago

Event updates through API or Apex in Salesforce create a duplicate event in the attendees' Outlook calendar

Outlook , Lightning

A duplicate standalone event is created in Outlook for a user attendee if the event is updated using API or Apex in Salesforce.

In Review ·Reported By 18 ·Updated 21 days ago

Task assignment notifications are not sent when tasks are created and assigned from a publisher action in Lightning for Outlook & Gmail

Email Clients , Outlook , Lightning

Users should receive a notification email when tasks are assigned to them when they have enabled the setting. The notifications are not sent when a task is created and assigned from Lighting for Outlook/Gmail with a publisher action.

In Review ·Reported By 39 ·Updated 2020-09-28

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

Platform , Email Clients , Outlook , Einstein Activity Capture

EAC / Lightning Sync: Contact email matches internal Exchange user's email or in Global Address List get duplicated when Sync Cycle starts

In Review ·Reported By 7 ·Updated 2020-09-25

Error:You can't perform this action on this page on Reply/Reply all/Forward

Outlook , Summer 20

When clicked on Reply/Replyall/Forward email action for an email sent(the email is initially sent out before converting the lead to contact) of contact throws out an error message in the UI.

No Fix ·Reported By 1 ·Updated 2020-09-21

Salesforce for Outlook - sync gets stuck on 0% The database file is locked

Outlook

Sometimes Salesforce for Outlook sync for users who sync many contacts (5,000+), the sync may get stuck on 0% an the Salesforce for Outlook log file would display an exception that the database file is locked Sync log 2017-09-22 11:27:49,021 INFO [Contact] Resync Called 2017-09-22 11:27:52,773...

In Review ·Reported By 153 ·Updated 2020-09-17

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