Salesforce Known Issues
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[Accessibility][Outlook Integration][Windows] The error message "Please add your email address..." is not consistently announced by screen readers

Outlook , Disability and Product Accessibility

When attempting to submit an email without an email address populated in the "To:" field, an error message is triggered that is not consistently relayed to screen readers.

In Review ·Reported By 0 ·Updated 2022-05-19

Outlook Integration Insert Template will populate Send To field with CC recipient instead of To recipient

Outlook

When Insert Template is used for an email with both To and CC recipients, the Send To field will populate with the CC recipient instead of the To recipient.

No Fix ·Reported By 1 ·Updated 2022-05-12

Lightning Sync only: Event Sync Data Set Filter : TODAY is skipping events in GMT+ timezone

Activities , Email Clients , Outlook , Einstein Activity Capture

From our H&T Doc https://help.salesforce.com/articleView?id=sf.outlookcrm_config_event_filters.htm&type=5 The Data Set filter for Today is not correct if the User's local timezone is UTC/GMT+ From the article it says. +++++++++++++++++++++++++++ Under Events, enter one of these filters...

No Fix ·Reported By 2 ·Updated 2022-04-27

Outlook/Gmail Integration - Missing "View All" button on the People Card with more than 5 matching contacts in Winter'20

Outlook

In Winter'20, Outlook/Gmail Integration does not show "View All" button if the matching contacts on an email are more than 5.

In Review ·Reported By 11 ·Updated 2022-04-26

Accessibility: Keyboard Navigation is Unclear in the Select Folder Dialog in Outlook Integration

Outlook , Disability and Product Accessibility

When sending a new message and saving a new template, keyboard navigation in the Select Folder dialog is ambiguous. The current grid control for selecting folders has unclear navigation that requires an unusual combination of tab and arrow keys to reach all available options.

No Fix ·Reported By 0 ·Updated 2022-04-15

Outlook Integration, Email Tracking History in Feed tab may not open

Outlook

The Email Tracking History in the Feed tab of Outlook Integration may not open

Fixed - Summer '22 ·Reported By 4 ·Updated 2022-04-05

Windows Outlook 2016 MSI - Outlook Integration side panel fails to load with error "We encountered a problem. For help, contact your administrator."

Email Clients , Outlook

Windows Outlook 2016 MSI - Outlook Integration side panel fails to load with error "We encountered a problem. For help, contact your administrator."

Fixed - Spring '22 Patch 12.2 ·Reported By 293 ·Updated 2022-03-23

"An unexpected error occurred" while "Edit Logged Email" and update 'Other' record for email logged using "Log Email on Send"

Email Clients , Outlook

"An unexpected error occurred" error occurs when a user tries to edit the already logged email that was logged using "Log Email on Send" and update the 'Other' record (Account or Case or Opportunity etc.) and saves.

Fixed - Summer '22 ·Reported By 16 ·Updated 2022-03-22

EAC Events/Contacts not Sync if EAC configured for User-Level OAuth AND The configuration does NOT sync Events Inbound (X2S or BiDi)

Activities , Email Clients , Outlook , Einstein Activity Capture

EAC Events/Contacts not Sync if EAC configured for User-Level OAuth AND The configuration does NOT sync Events Inbound (X2S or BiDi)

Fixed - Spring '22 Patch 11.2 ·Reported By 7 ·Updated 2022-03-15

Teams Integration: User is unable to edit or even scroll up the record detail page after hitting a validation rule

Platform , Outlook

Teams Integration: User is unable to edit or even scroll up the record detail page after hitting a validation rule

In Review ·Reported By 1 ·Updated 2022-03-02

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