Salesforce Known Issues
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Triggered outbound message is not sent due to Null consent type in the messaging channel

Messaging

Triggered outbound message is not sent due to Null consent type in the messaging channel.

In Review ·Reported By 1 ·Updated 20 days ago

Unable to remove Whatsapp Channel from Einstein Bot

Messaging , Einstein Bots , Summer 20

There is an issue where users are unable to remove the association of the Whatsapp channel from their Bot Overview page. It shows "No Actions Available" instead of a Delete option.

In Review ·Reported By 6 ·Updated 21 days ago

Chat/Messaging Users are receiving a 'Sorry To Interrupt' error (intermittently)

Live Agent , Messaging , Lightning , LiveMessage

Lightning gack -709169489 can occur when agents try to send messages on chats or messaging sessions no longer assigned to them

In Review ·Reported By 12 ·Updated 27 days ago

SMS messaging channels with explicit opt in sends opt in confirmation message twice

API , Messaging , Lightning , Summer 20

When explicit opt in is set on an SMS messaging channel, the opt in confirmation message is sent twice to the Messaging User's device

In Review ·Reported By 1 ·Updated 29 days ago

Einstein Bot routing the Messaging Sessions to an agent with Unknown Exception

Authentication , Messaging , Einstein Bots

Einstein Bot transfers the Messaging Sessions to the agents with the errorCode as "UNKNOWN_EXCEPTION". Networking instability is affecting the Chatbots connections due to which the Messaging Sessions are routed to the agents. Exceptions in the event logs: 1. [{"message":"An unexpected error occurred....

In Review ·Reported By 8 ·Updated 2021-08-19

Email Template: Case Thread ID in an email template is stripped

Service , Messaging

When using an email template with Case Thread ID merge field ({!Case.Thread_Id}) to send outbound email from a case, the thread id is stripped.

In Review ·Reported By 197 ·Updated 2021-08-12

Agents may face error while uploading any file type to whatsApp conversation

Messaging , LiveMessage , Omni-Channel

Agents may intermittently face Javascript error Id -718058399 while uploading any file type to whatsApp conversation: Uncaught Action failed: runtime_service_livemessage:selectFileButton$controller$onFileUpload [cmp.find(...).upload is not a function]

In Review ·Reported By 1 ·Updated 2021-08-12

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

Messaging , Lightning , LiveMessage

Intermittently, Users cannot send PDF Files using WhatsApp Messaging from Messaging Sessions

In Review ·Reported By 21 ·Updated 2021-08-10

ConversationDefinitionSessionEngagement records are not created for Messaging Sessions

Messaging , Einstein Bots

ConversationDefinitionSessionEngagement records are supposed to be created for all channels that can use bots. Currently, it seems like they are only created for Chats. They are expected to be created for Messaging Session records too.

In Review ·Reported By 8 ·Updated 2021-08-05

Email notification is not sent after Lead Owner is updated via APEX in LEX

Apex , Messaging

Currently, changing the Lead Owner of a Lead record via APEX will send an email notification to the new owner when this action is initiated from Classic. However, the email won't be sent if the same is initiated from LEX.

In Review ·Reported By 7 ·Updated 2021-07-30

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