Salesforce Known Issues
Trailblazer Community

Known Issues · Marketing Cloud Social Studio

Duplicate Facebook comments appearing in Engage and Analyze

Marketing Cloud Social Studio

In some cases, duplicate Facebook comments are being returned in Social Studio when the parent post is an Unpublished (Dark) post.

In Review ·Reported By 2 ·Updated 2021-11-01

The Influencer Score Between Social Studio and Social Customer Service Do Not Match

Marketing Cloud Social Studio

The Influencer Score for a post author is sometimes showing as 1 point higher in Social Customer Service than it is in Social Studio Engage.

In Review ·Reported By 3 ·Updated 2021-10-28

Discrepancy in numbers of Google My Business Reviews shown in daily vs. weekly reporting

Marketing Cloud Social Studio

When reviewing reporting for Google My Business Reviews, the total shown in a daily report may not match the total shown for the same location on the same date in the weekly report.

No Fix ·Reported By 2 ·Updated 2021-10-28

Automate not reflecting updated managed social account name

Marketing Cloud Social Studio

When a managed social account is re-named, the updated name does not reflect in Social Studio Automate

In Review ·Reported By 0 ·Updated 2021-10-28

Unable to Reply to Instagram Business Mention Posts in Social Customer Service

Marketing Cloud Social Studio

In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.

In Review ·Reported By 52 ·Updated 2021-10-26

Social Studio Automate does not action every post when using a mixed account Datasource

Marketing Cloud Social Studio

When using a mixed Datasource, meaning containing both Topic Profiles and Managed account, you will notice that some posts are not being actioned as expected.

No Fix ·Reported By 0 ·Updated 2021-10-13

Social Studio Automate - Error - “Failed to set R6SourceId, no ExternalPostId was found”

Marketing Cloud Social Studio

On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at...

Fixed in version Marketing Cloud Social March 2020 Release ·Reported By 6 ·Updated 2021-10-12

Instagram Hashtag with certain character sets as data source results in Unexpected error has occurred

Marketing Cloud Social Studio

Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語

Fixed in version Marketing Cloud Social March Release Patch 1.0 ·Reported By 4 ·Updated 2021-10-12

Instagram Stories fail to publish on Android Devices

Marketing Cloud Social Studio

Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...

In Review ·Reported By 3 ·Updated 2021-10-12

Social Studio Analyze Workbench displays a 'Crunching the Numbers' status

Marketing Cloud Social Studio

When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.

In Review ·Reported By 2 ·Updated 2021-10-12

Prev | 11 to 20 of 127 | Next

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.