Known Issues · Marketing Cloud Social Studio
In some cases, duplicate Facebook comments are being returned in Social Studio when the parent post is an Unpublished (Dark) post.
In Review ·Reported By 2 ·Updated 2021-11-01
The Influencer Score for a post author is sometimes showing as 1 point higher in Social Customer Service than it is in Social Studio Engage.
In Review ·Reported By 3 ·Updated 2021-10-28
When reviewing reporting for Google My Business Reviews, the total shown in a daily report may not match the total shown for the same location on the same date in the weekly report.
No Fix ·Reported By 2 ·Updated 2021-10-28
When a managed social account is re-named, the updated name does not reflect in Social Studio Automate
In Review ·Reported By 0 ·Updated 2021-10-28
In Social Customer Service, if you are attempting to reply to a Social Post that is an Instagram Business Mention Post. You will receive an error when submitting your response.
In Review ·Reported By 52 ·Updated 2021-10-26
When using a mixed Datasource, meaning containing both Topic Profiles and Managed account, you will notice that some posts are not being actioned as expected.
No Fix ·Reported By 0 ·Updated 2021-10-13
On rare occasion, the Social Studio administrator for Social Customer Service may receive an error digest email with the following error: ‘Failed to set R6SourceId, no ExternalPostId was found’. This is the result of a race condition in which the Twitter author information may not be available at...
Fixed in version Marketing Cloud Social March 2020 Release ·Reported By 6 ·Updated 2021-10-12
Cannot create Screen in Command Center when choosing Instagram hashtag with multi-byte/certain character set as a data source. Returns "Unexpected error has occurred" when saving. Example - #日本語
Fixed in version Marketing Cloud Social March Release Patch 1.0 ·Reported By 4 ·Updated 2021-10-12
Instagram stories are unable to Publish using the Social Studio mobile app for Android ONLY. - Once the story is published from Social Studio desktop, user receives notification on mobile app which prompts Instagram to open from the Social Studio app, but an error pops-up: “Unable to launch Instagram...
In Review ·Reported By 3 ·Updated 2021-10-12
When launching a Workbench from within Social Studio Analyze, creating a dataset card may display a "Crunching the Numbers" status without loading any data.
In Review ·Reported By 2 ·Updated 2021-10-12
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