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Known Issues · Marketing Cloud Reporting

Standard report with multi-byte filename will be garbled on IE11

Marketing Cloud Reporting

When creating the standard report, if multi-byte filename is provided, it shows/saves garbled filename on IE11.

No Fix ·Reported By 2 ·Updated 2021-10-28

Suppress Send from Reports option doesn't suppress jobs from Discover Reports

Marketing Cloud Reporting

If a customer selects to suppress a send from reports, the jobs will still display in Discover Reports.

No Fix ·Reported By 2 ·Updated 2021-10-28

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 1 ·Updated 2021-10-28

Inflated Tracking Results in Discover when Send Log has NULL values

Marketing Cloud Reporting

When Discover is implemented with send time attributes from the send log, if a send utilized the send log but contained NULL values, the tracking stats in Discover will be inflated.

No Fix ·Reported By 1 ·Updated 2021-10-28

Exporting Discover Report via Email in a PDF format errors

Marketing Cloud Reporting

Within the Reporting Application and utilising the Discover Package, it's possible to Export the Report via Email and format the Report in PDF Format. When attempting to Send the Email, the process Errors and shows the following Error. "Error: Report can’t be sent. Please try again and contact your...

No Fix ·Reported By 1 ·Updated 2021-10-28

Subscriber Engagement Report can show 0 deliveries and one or more clicks or opens for the same subscriber

Marketing Cloud Email Studio , Marketing Cloud Reporting

The Subscriber Engagement Report can show Delivered=0 and Clicked or Opened = 1. This happens when a subscriber is sent to and soft bounces. Once the bounce resolves and delivery actually occurs, the subscriber opens and/or clicks links within the email. The reason we do not account for the delivery...

No Fix ·Reported By 1 ·Updated 2021-10-28

Recent Email Send Summary may take longer than usual to run

Marketing Cloud Reporting

Recent Email Send Summary may take longer than usual to run

No Fix ·Reported By 0 ·Updated 2021-10-28

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

Marketing Cloud Audience/Contacts , Marketing Cloud Reporting

Contact Data Portability Report downloaded with CSV format has inaccurate column headers

In Review ·Reported By 2 ·Updated 2021-10-13

Running reports in Analytics Builder displays 'ASP.NET session has expired or could not be found' error message

Marketing Cloud Reporting

Running a report in Analytics Builder sometimes fails to complete with the following error showing on the UI: "ASP.NET session has expired or could not be found" A scenario where this has been seen to occur is when a report is run after switching business units.

No Fix ·Reported By 2 ·Updated 2021-10-13

SMS Message Summary Report can produce results from days outside the set timeframe

Marketing Cloud Admin , Marketing Cloud Mobile , Marketing Cloud Reporting

The SMS Message Summary Report can produce results from days not within the set timeframe depending on the timezone that is used.

In Review ·Reported By 1 ·Updated 2021-10-13

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