Salesforce Known Issues
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Known Issues · Marketing Cloud Reporting

Not Sent Tracking Extract Contains SubscriberKey Values in Email Address Field

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

The Not Sent Tracking Extract contains SubscriberKey values in Email Address field.

In Review ·Reported By 11 ·Updated 2021-01-21

Culture code for the Reports UI is not defaulting to English when unsupported culture code selected causing text to display with double braces {{ }}.

Marketing Cloud Reporting

When a user selects a culture code that is not supported by Marketing Cloud then the Reports app should have set the code to English by default. This is not happening. Supported culture codes: en-US de-DE pt-BR fr-FR ja-JP

No Fix ·Reported By 0 ·Updated 2021-01-14

Discover Reports intermittently Error when Scheduled Delivery is sent to the FTP

Marketing Cloud Reporting

When a Report is built using the Discover package and scheduled to Submit the Report on a schedule, and the delivery option is the FTP, intermittently the Report will fail to generate and an Error Message will display in the generated file.

In Review ·Reported By 7 ·Updated 2021-01-05

Data view showing subscribers in Held status while UI shows Unsubscribed

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Reporting , Marketing Cloud Sending

It is currently possible for subscribers to show a Held status in the _Subscribers data view while showing as Unsubscribed when viewing the same subscribers in Email Studio.

In Review ·Reported By 1 ·Updated 2020-10-02

Marketing Cloud Discover Reports not Sending Results to FTP from the UI

Marketing Cloud Admin , Marketing Cloud Reporting

Running the Blank Template for Email Sending Performance Discover report and attempting to export to FTP will result in either the page timing out, or produce the following error: "Report cannot be saved to this location. Please try again and contact your Salesforce admin if the problem persists...

In Review ·Reported By 17 ·Updated 2020-09-30

Journey Builder reports have an upper limit to the number of journeys that can be selected

Marketing Cloud Journey Builder , Marketing Cloud Reporting

When creating the "Journey Builder Email Send Summary" or "Journey Builder Email Sends by Day" reports, you have the ability to select "ALL" journeys or individual journeys. If you choose to select individual journeys, there is an upper limit to the number of Journeys you can select.

No Fix ·Reported By 1 ·Updated 2020-09-14

Journey Builder Email Send Summary By Day | Failing to run | Version | able to select All and Running & Finished

Marketing Cloud Email Studio , Marketing Cloud Reporting

When attempting to schedule a Journey Builder Email Send Summary By Day report you are able to select both ALL and Running & Finished simultaneously in the Version(s) option. This causes all reports that are ran with this option selected to fail.

No Fix ·Reported By 1 ·Updated 2020-09-14

Email Service Provider Unsubscribe link not functioning properly for BU Unsubscribe

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud Audience/Contacts , Marketing Cloud Reporting , Marketing Cloud Sending

Subscribers using the Email Service Provider Unsubscribe link on an email sent from a Business Unit set to Unsubscribe from the BU only show as Unsubscribed from the Enterprise account in the UI, but active on the _Subscribers Data View.

No Fix ·Reported By 7 ·Updated 2020-09-11

Integration/EmailPreview.aspx returns a blank page

Marketing Cloud Email Studio , Marketing Cloud API , Marketing Cloud Reporting

The PreviewURL returned in Data Extracts and SOAP Retrieves on the Send object does not work.

Fixed in version Marketing Cloud Release July 2020 ·Reported By 6 ·Updated 2020-08-05

Mobile Push Detail Extract Report incorrectly formatted

Marketing Cloud Automations , Marketing Cloud Mobile , Marketing Cloud Reporting

When utilising the 'Mobile Push Detail Extract Report' ExtractType, and a field contains a set of double quotes, along with a comma, the Data Extract delimits the csv file incorrectly.

In Review ·Reported By 2 ·Updated 2020-08-05

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