Salesforce Known Issues
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Known Issues · Marketing Cloud Integrations

'Provider Internal Error' affecting all connectors

Marketing Cloud Integrations , Marketing Cloud Intelligence

Connectors are failing to process with 'Provider Internal Error' message.

Fixed ·Reported By 3 ·Updated 15 days ago

Synchronized data source Boolean filter field can get cached or stuck with a field that is not what is selected and requires toggling

Marketing Cloud Integrations

Previous cached boolean filter data can get applied to multiple Business Units if one or more Business Units configuration changes that are contained under the same Organization.

In Review ·Reported By 1 ·Updated 16 days ago

Events through ENS may be dropped prior to reaching callback URL for Low Latency Triggered Sends

Marketing Cloud Integrations , Marketing Cloud API

While using the Event Notification Service to reconcile Low Latency Triggered Sends events, it may be observed that the total number of events logged to the webhook URL are less than the total number of LLTS events executed.

In Review ·Reported By 2 ·Updated 17 days ago

Sending campaign message may fail with authentication error when debug log is enabled on Salesforce CRM

Marketing Cloud Integrations

Large amount of campaign message send may fail with Authentication error when enable debug log either by opening the Developer Console or setting an active trace flag against the current user that will perform authentication to Marketing Cloud.

In Review ·Reported By 0 ·Updated 17 days ago

SFMC SMS Engagement Event table not found in SFMC Granular Connector

Marketing Cloud Integrations

The SFMC Salesforce Marketing Cloud Granular connector is not able to connect to the "SFMC SMS Engagement Event" table.

In Review ·Reported By 12 ·Updated 23 days ago

Triggered send failed due to error on 'et4ae5.triggerUtility'

Marketing Cloud Integrations

An internal data to hold error message text has a limit of the characters. On a rare basis, error message text exceeds 255 characters. The users can be received the following notification e-mail. -------------------- Failed to invoke future method 'public static void initiateTriggeredSend(String,...

In Review ·Reported By 0 ·Updated 23 days ago

Individual Email Reports and other tracking data not being pushed into Salesforce from Marketing Cloud

Marketing Cloud Integrations , Marketing Cloud Contact Builder

An issue in the Tracking Subscription Queue can cause Tracking Subscription's to go into an error state, resulting in Tracking Subscription Queues from being processed. This means that Individual Email Reports and other tracking data will not be pushed into Salesforce from Marketing Cloud

In Review ·Reported By 0 ·Updated 24 days ago

Marketing Cloud Connect aggregate link level details display incorrect link names when a link name (alias) is not provided

Marketing Cloud Integrations

Aggregate link level details will have link names that show up incorrectly in Salesforce when an email is sent without a link alias (link name) provided for some links. Normally you would see the URL if no link alias is provided. In this case, where an alias is not used for more than one URL, you will...

In Review ·Reported By 9 ·Updated 28 days ago

Browse All modal is not filtering Quick Send Messages by selected BU

Lightning , Marketing Cloud Integrations

When on a Lead or Contact and you have more than one connected business unit, the Browse All modal for Quick Send lookup is not filtering the Quick Send Messages by BU. If you have two BUs, A and B, the modal is showing all Quick Send Messages from both A and B instead of only showing those messages...

Fixed ·Reported By 1 ·Updated 28 days ago

Boolean Formula Field filter fails to synchronize objects

Marketing Cloud Integrations

When a boolean formula field is used as a filter in synchronized data sources, that object can fail to sync and display 0 records.

In Review ·Reported By 79 ·Updated 2022-11-07

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