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Known Issues · Marketing Cloud Automations

Triggered Queued Automations do not send Skip Notifications when skipped for over 24 hours

Marketing Cloud Automations

When a triggered automation with queuing enabled is skipped and the instance skips for over 24 hours, the skipped run email notifications are not sent.

In Review ·Reported By 2 ·Updated 2020-05-20

While the import task is set to a "Complete" status, in very rare case only part of a data file is getting imported

Marketing Cloud Automations

Imports can be paused and resumed via the import controller. We need to ensure paused imports can be resumed and complete with all the records imported, or that the import is marked as failed if it cannot complete with all records.

No Fix ·Reported By 0 ·Updated 2020-05-15

Marketing Cloud automations failing to reschedule following network or database performance incidents

Marketing Cloud Automations

When incidents such as network latency or database contention occur while attempting to schedule the next occurrence of an automation, the currently scheduled automation doesn't run and the next scheduled instance is not created. This results in the scheduled automation not running future occurrences...

In Review ·Reported By 4 ·Updated 2020-05-08

Import Activity | Fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file"

Marketing Cloud Automations , Marketing Cloud Email Studio

Ordinal fields that are unmapped always prompt "all required fields in the data extension must have a mapping in your file" regardless of whether or not they are required fields or not.

No Fix ·Reported By 3 ·Updated 2020-05-08

Imports cannot be resumed when released from a import server

Marketing Cloud Automations

When a server which is handling the import is deactivated, the import jobs that are picked up by a new import server cannot be resumed. This only occurs when the task is released from the import server or the service is killed due to the maintenance.

No Fix ·Reported By 1 ·Updated 2020-05-01

Automation 'Wait until specified time' activity corrected for DST a day early

Marketing Cloud Automations

The customer is running an automation containing a number of WAIT activities , that have been configured to wait until a specified time in successive time zones. It was noted that when a DST change was coming up in New Zealand that that a completion time in the WAIT activity for that zone was applied...

In Review ·Reported By 1 ·Updated 2020-04-23

Automation left in Queued Status

Marketing Cloud Automations

Occasionally, when a Triggered Automation runs, a state may be encountered where an automation instance is left in a queued status.

In Review ·Reported By 0 ·Updated 2020-04-22

Refresh filtered list fails caused by intermittent issues

Marketing Cloud Automations , Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Refresh filtered list executions may experience intermittent connection issues. If this occurred during the mobile message sending process, it possibly resulted in not being sent messages This relates to a specific set of errors that can only be found by raising a support case to confirm if this...

In Review ·Reported By 1 ·Updated 2020-04-20

Unable to Create Automation Studio Folders via SOAP API using DataFolder object

Marketing Cloud Automations

When a SOAP API request is made to create Automation folders with the DataFolder object, the request fails with the following error: "automations" is not a valid Folder ContentType.

In Review ·Reported By 9 ·Updated 2020-04-16

Triggered Automations fail to start after successful FTP file drop.

Marketing Cloud Automations

Triggered Automations will intermittently fail when dropping a file on the FTP.

Fixed in version Marketing Cloud Release March 2020 ·Reported By 9 ·Updated 2020-04-06

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