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Known Issues · Marketing Cloud API

Deleting a scheduled MobilePush message via API will not cancel the future send

Marketing Cloud API , Marketing Cloud Mobile

A MobilePush message that was scheduled to send in the future, will still be sent if deleted using the API (https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/deletePushMessage.htm)

Fixed in version Marketing Cloud Release May 2020 ·Reported By 0 ·Updated 2020-06-15

SOAP API call to retrieve DE data with more than 2500 rows fails continue request when DE name has more than 43 characters

Marketing Cloud API

When attempting to use the SOAP API to continue a data extension retrieve request for a data extension with over 2500 rows of data, if the data extension has a name that is longer than 43 characters, the call will fail with the error message "Error: Data extension does not exist".

In Review ·Reported By 2 ·Updated 2020-06-12

Fire Journey Event REST Endpoint does not respect UTC time conversion when using 'Z' zone designator

Marketing Cloud Journey Builder , Marketing Cloud API

When using the REST endpoint to fire a journey (/interaction/v1/events), if a data extension date field is included with an ISO 860 standard UTC value using the 'Z' zone designator for zero UTC offset, then there is no conversion to server time.

No Fix ·Reported By 1 ·Updated 2020-04-17

Einstein Analytics Integration imports reduced number of records

Marketing Cloud API , Marketing Cloud Audience/Contacts , Einstein Analytics - Data Integration

When using the Einstein Analytics Integration with the Marketing Cloud, and choosing to extract System Data, the Data Sync will bring across less records that what is in the Marketing Cloud Object. System Data & System Contact Linked Data Extension objects from the Marketing Cloud are impacted per...

In Review ·Reported By 1 ·Updated 2020-04-06

Folder Name already exists error when updating subfolder name under Shared Data Extensions via API

Marketing Cloud API

When attempting to update a subfolder name under the Shared Data Extensions folder via a SOAP API call to a name that is already in use by another subfolder, the error "Folder Name already exists. Please select a different Name" is returned. The same operation can be completed via UI.

In Review ·Reported By 2 ·Updated 2020-01-14

messageContact route fails when multiple mobile numbers are tied to the same subscriberkey

Marketing Cloud API , Marketing Cloud Mobile

The messageContact route fails to send when multiple mobile numbers are tied to the same subscriber key and subscriberkey is not passed in the payload.

Fixed in version Marketing Cloud October 2019 Release Patch 10 ·Reported By 0 ·Updated 2020-01-07

"Create Access is denied!" Error when creating Automation through SSJS/AMPscript

Marketing Cloud Automations , Marketing Cloud API , Marketing Cloud Pages/Sites

When attempting to utilize SSJS/AMPscript to create an automation, the error "Create Access is denied!" is returned.

No Fix ·Reported By 0 ·Updated 2019-11-19

Cannot Update/Insert a Date Value Containing "T" via REST API using Triggered Send

Marketing Cloud API , Marketing Cloud Sending

Learn how to work around a known issue with the REST API endpoint POST /messaging/v1/email/messages/{messageKey}, where the payload includes a date value with the "T" character (which is a legitimate character in a date type value).

Fixed in version Marketing Cloud October 2019 Release ·Reported By 1 ·Updated 2019-10-31

Question Marks in EmailName of Marketing Cloud Send RetrieveRequest

Marketing Cloud Email Studio , Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Reporting , Marketing Cloud Sending

API Send RetrieveRequest call pulls back question marks in the Email Name field, instead of the correct international alphabet characters.

No Fix ·Reported By 0 ·Updated 2019-05-31

Marketing Cloud - SSJS new Array(n) constructor reads n as value versus length of array

Marketing Cloud Email Studio , Marketing Cloud API

When using MC's Server Side Javascript and creating a new array via: var testVar = new Array(5); This will actually return an array equal to [5] versus [null,null,null,null,null]. If a number is passed to this, it should be reading that as the new array's length but is instead treating it as a...

No Fix ·Reported By 0 ·Updated 2019-04-23

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