Salesforce Known Issues
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Known Issues · Maps Mobile

'Drop Pin' ClickToCreate action - different behaviour on Desktop vs Mobile version

Maps , Maps Mobile

When using the Drop a Pin feature to create a C2C Map Click record, if the C2C Name field is mapped to the record Name field, then on mobile devices the name of the record is auto-populated with a Street field value, but on the Desktop - it is auto-populated with the "Map Click” value.

In Review ·Reported By 0 ·Updated 2021-06-17

Salesforce Maps becomes unresponsive/freezes when inserting image into Rich Text field using Click2Create

Maps , Maps Mobile

When using any of the Click2Create methods, if you are adding images to a Rich Text Field, the first record is created successfully, but after that point, any further attempt to repeat this in the same session - will fail. The desktop version will stop responding to that action and mobile app will freeze...

In Review ·Reported By 1 ·Updated 2021-06-16

Only Show Markers Inside Shape Doesn't Work on Mobile

Maps Mobile

When plotting a shape layer on mobile that includes the "only display markers inside shape" setting enabled, markers still plot outside of the shape,

No Fix ·Reported By 2 ·Updated 2021-04-21

Salesforce Maps Lags Upon Load When Navigating from Salesforce Mobile App to Salesforce Maps Mobile App via Deep Link

Maps Mobile

When navigating from the Salesforce native app to the Salesforce Maps native app via a Deep Link, the Salesforce Maps native app lags upon load

Fixed ·Reported By 1 ·Updated 2021-03-17

Setting Fail to Load in Mobile App

Maps Mobile

Upon opening the Salesforce Maps native app, users may experience an issue where the settings page doesn't completely render. Issue is present on both Android and iOS

Fixed ·Reported By 1 ·Updated 2021-03-17

Click2Create options will not load on Maps Mobile

Maps , Maps Mobile

When adding buttons specific to Salesforce records on the POI button set layout, the Click2Create buttons are not displayed for the user.

In Review ·Reported By 1 ·Updated 2021-02-24

Filtered Lookup Fields on Mobile Return Records Outside of Filter Criteria

Maps Mobile

When creating a lookup field, there is an option to add an additional filter to the field in order to specify the records that are returned. On desktop, this works as expected as only records that meet the filter criteria are returned during the Click2Create process. On mobile, we're incorrectly returning...

Fixed ·Reported By 1 ·Updated 2021-02-19

Non-Admins Unable to Perform Field Updates on Mobile

Maps Mobile

Users who are not assigned to the system administrator profile may encounter a save error that states the user does not have access to a field when performing a field update via a plotted marker on mobile. This issue looks to only affect field updates which trigger other processes. This issue is also...

Fixed ·Reported By 4 ·Updated 2021-02-10

Unable to Generate Routes or Schedule Using Custom Drive Profiles on Mobile

Maps Mobile

If a user saves a route or schedule on desktop that uses a custom drive profile, the same route or schedule on mobile won't plot and an error will spawn.

Fixed ·Reported By 1 ·Updated 2021-02-10

ArcGIS Layers Infinitely Load on Maps Mobile

Maps Mobile

If a user were to plot an ArcGIS layer on mobile (native Salesforce app, mobile browser, or SF Maps native app) the layer will spin infinitely and the features and basemap will never render. However, the same layer plots fine on desktop.

Fixed ·Reported By 2 ·Updated 2021-02-03

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