Salesforce Known Issues
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Known Issues · Maps Live Tracking

Salesforce Maps Live Tracking stopped reporting data

Maps Live Tracking

Customers are reporting Salesforce Maps Live tracking stopped on 6/30/2021

Fixed ·Reported By 0 ·Updated 2021-07-01

Exception is thrown when saving Maps Live Rule: 'Error Retrieving Raw Data: undefined'

Maps , Maps Live Tracking

When the client tries to save the Live rule in their Org, the following exception is shown: Error Retrieving Raw Data: undefined

In Review ·Reported By 2 ·Updated 2021-05-12

Folder Spins Indefinitely If It Contains a Live Tracking Layer That a User Doesn't Have Access To

Maps Live Tracking

If a user doesn't have access to Maps Live Tracking and there is a Live layer located in a folder the user has access to, the folder will spin indefinitely when accessed. There are 2 scenarios where this will occur: -An org recently churned Maps Live Tracking licenses and Live data wasn't deleted...

Fixed ·Reported By 1 ·Updated 2021-02-23

Maps Live Rules Engine Not Generating Event Records

Maps Live Tracking

Maps Live Rules are created, however, no Maps Live Events are generating whenever a user enters and/or exits a shape.

Fixed ·Reported By 1 ·Updated 2021-02-17

Unable to Copy, Move, or Delete Live Layers

Maps Live Tracking

Users are unable to copy, move, or delete Live layers. The plot markers, toggle plot on load, edit, and clone options still function as expected.

Fixed ·Reported By 5 ·Updated 2021-01-27

Unable to Access Maps Mobile Device Management Page for Live Tracking

Maps Live Tracking

Clients may receive an error that states "The client must authenticate itself to get the requested response" when accessing the Salesforce Maps Mobile page via the Devices Management configuration page.

Fixed ·Reported By 0 ·Updated 2020-09-15

GeoTab Devices Disappear on Device Management Page

Maps Live Tracking

GeoTab devices will disappear when scrolling on the Devices Management tab via the Maps configuration page

Fixed ·Reported By 0 ·Updated 2020-09-15

Live Daily Summary Job Fails

Maps Live Tracking

Salesforce orgs may notice an issue where the apex job "LiveDailySummaryBatch" is failing with an error that states "First error: maps:Too many queueable jobs added to the queue: 2"

Fixed ·Reported By 0 ·Updated 2020-09-15

Live Layer Tooltip Odometer Value Displays as Kilometers

Maps Live Tracking

When plotting a Live layer in Maps, the odometer value displayed on the Live tab pulls from the Odometer (km) field instead of the Odometer (mi) field.

Fixed ·Reported By 0 ·Updated 2020-09-14

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