Salesforce Known Issues
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Known Issues · Maps Advanced

Unable to remove Shift Break from user in Maps Advanced

Maps Advanced

If a User has never accessed the Maps Advanced Route tab and gone through the wizard for setting individual settings, an admin/another user won't be able to set their Break to “No” once a break has been entered.

In Review ·Reported By 0 ·Updated 2021-05-17

Users Advanced Routes Getting Deleted when assigning profiles to visit plan

Maps Advanced

Users advanced routes are getting deleted randomly. The issue is occurring when clients are assigning profiles to the visit plan. The first time the optimization batch runs it will create all the necessary template user records for the assigned profiles. However, after this happens, if a user goes into...

Fixed ·Reported By 2 ·Updated 2021-05-04

Maps Advanced is skipping the first date in the pan for some time zones

Maps , Maps Advanced

Maps Advanced is skipping the first date in the pan for some time zones for APAC customers

Fixed ·Reported By 0 ·Updated 2021-04-07

Wrong Date Selected for maps Advanced Visit Plans

Maps Advanced

On "Maps Advanced Visit Plans" tab, menu "Define Visit Plan Settings", when you select a Start or End date via the calendar you see the day before listed as the Start or End date. Reproduction of this issue seems to be dependent on the location and time settings of user's device as this is occurring...

Fixed ·Reported By 5 ·Updated 2021-04-06

Clicking on automation settings page exposes different settings for ADV & TP

Maps , Maps Advanced , Maps Territory Planning

When a user clicks on the Automation tab in Salesforce Maps settings page, the display menu changes

In Review ·Reported By 0 ·Updated 2021-03-12

Duplicate Waypoints Created from Advanced Visit Plan Optimization

Maps Advanced

Maps Advanced Users may experience an issue where Visit Plan optimizations result in the creation of duplicate waypoints for the same record on back to back days. This error occurs when there is a 12+ hour time zone difference between the OAuth and end user.

Fixed ·Reported By 0 ·Updated 2021-02-10

Maps Advanced Optimization Fails due to Internal Server Error

Maps Advanced

In certain scenarios, Maps Advanced route optimizations will fail with an error stating "internal server error." This is occurring due to the amount of data being sent in the request

Fixed ·Reported By 3 ·Updated 2021-02-03

Duplicate Events are Created if the Record is Included in Multiple Data Sets

Maps Advanced

If a Salesforce record is included in multiple data sets when generating Advanced routes, there will be multiple visits planned for the single location - one event for each data set.

Fixed ·Reported By 2 ·Updated 2021-02-03

AdvRouteReoptimizationBatch Job Fails

Maps Advanced

The "AdvRouteReoptimizationBatch" apex job is failing in certain Salesforce orgs with an error message that states "maps:Too many queueable jobs added to the queue: 2." The issue is that there are users assigned to a template, either as the user or their profile, that should no longer be included in...

Fixed ·Reported By 2 ·Updated 2021-02-03

Incorrect Mileage on Maps Advanced Route Records

Maps Advanced

The Maps Advanced Route object contains performance data for routes generated by Maps Advanced such as the mileage and drive time for a given day's route. If the route contains a break, this performance data will be incorrect due to the fact that lunch breaks are considered hard breaks and we're only...

Fixed ·Reported By 1 ·Updated 2021-02-03

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