Salesforce Known Issues
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Known Issues · LiveMessage

Onclick Javascript button not sending text message from record page

Live Agent , Service Cloud Console , LiveMessage

The LiveMessage Legacy Package can utilize an Onclick Javascript Button that will send a text message to a phone number on a record page. Currently this is not working as intended.

In Review ·Reported By 3 ·Updated 2022-02-15

Transcript does not correctly display past sessions if more than 2000 past messages are present

LiveMessage

When a single Messaging User creates many messaging sessions with a total of > 2000 past messages, users might see gaps in the conversation history.

In Review ·Reported By 1 ·Updated 2022-02-15

Some segments of long SMS messages do not display in the agent console during active conversations

LiveMessage

Some segments of long SMS messages (more than 300 chars) do not display in the agent console during active conversations

In Review ·Reported By 1 ·Updated 2022-02-15

If a process builder flow is triggered by a community user, and that flow attempts to send an outbound message via Messaging, the flow will fail

Communities , LiveMessage

If a process builder flow is triggered by a community user, and that flow attempts to send an outbound message via Messaging, the flow will fail Actual Result *************** The flow fails and the outbound message is not sent Expected Result ******************* The flow should successfully...

In Review ·Reported By 0 ·Updated 2022-02-15

In Messaging Channels, Public Groups and non-Messaging Session Queues are available and can be selected

LiveMessage

When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.

In Review ·Reported By 0 ·Updated 2022-02-15

Lightning Messaging - "insufficient access rights on cross-reference id" encountered when a Messaging Agent manually changes Opted Out status

Lightning , LiveMessage

It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.

Fixed - Spring '20 ·Reported By 15 ·Updated 2022-02-10

[LiveMessage] Confused Bot may interrupt agent and endUser conversation even after the MessageSession is transferred

Service , LiveMessage , Einstein Bots

If an end user sends any message while transfer from Bot to a queue/agent is in progress, the enduser may end up chatting with both Live agent and Bot simultaneously. During the conversation, the bot can be seen sending confused dialogues despite the endUser already engaged to an Agent.

In Review ·Reported By 10 ·Updated 2022-02-10

Conversations getting stuck in Active state

Service , LiveMessage

Message Conversations getting stuck in Active state

Fixed ·Reported By 9 ·Updated 2022-02-10

Lightning Console - Tabs using Pinned Regions in association and Accordion Components break when opening records as sub-tabs

CTI , Live Agent , Lightning , LiveMessage

An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.

In Review ·Reported By 8 ·Updated 2022-02-10

MessagingSession record creation is getting failed when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification.

LiveMessage

Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.

Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10

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