Known Issues · LiveMessage
Onclick Javascript button not sending text message from record page
Live Agent , Service Cloud Console , LiveMessage
The LiveMessage Legacy Package can utilize an Onclick Javascript Button that will send a text message to a phone number on a record page. Currently this is not working as intended.
In Review ·Reported By 3 ·Updated 2022-02-15
Transcript does not correctly display past sessions if more than 2000 past messages are present
When a single Messaging User creates many messaging sessions with a total of > 2000 past messages, users might see gaps in the conversation history.
In Review ·Reported By 1 ·Updated 2022-02-15
Some segments of long SMS messages do not display in the agent console during active conversations
Some segments of long SMS messages (more than 300 chars) do not display in the agent console during active conversations
In Review ·Reported By 1 ·Updated 2022-02-15
If a process builder flow is triggered by a community user, and that flow attempts to send an outbound message via Messaging, the flow will fail Actual Result *************** The flow fails and the outbound message is not sent Expected Result ******************* The flow should successfully...
In Review ·Reported By 0 ·Updated 2022-02-15
When editing the "Queue" field of Messaging Channels, public groups and non-Messaging Session Queues are available and can be selected.
In Review ·Reported By 0 ·Updated 2022-02-15
It has been observed that Standard Users with Messaging permissions encounter the error "insufficient access rights on cross-reference id" when trying to manually change the Opted Out status for a Messaging User record.
Fixed - Spring '20 ·Reported By 15 ·Updated 2022-02-10
Service , LiveMessage , Einstein Bots
If an end user sends any message while transfer from Bot to a queue/agent is in progress, the enduser may end up chatting with both Live agent and Bot simultaneously. During the conversation, the bot can be seen sending confused dialogues despite the endUser already engaged to an Agent.
In Review ·Reported By 10 ·Updated 2022-02-10
Conversations getting stuck in Active state
Message Conversations getting stuck in Active state
Fixed ·Reported By 9 ·Updated 2022-02-10
CTI , Live Agent , Lightning , LiveMessage
An issue has been identified where tabs in the lightning console can break if they used Pinned Regions and Accordion Components, resulting in all content within the tab to disappear if specific conditions are met.
In Review ·Reported By 8 ·Updated 2022-02-10
Messaging session creation will fail due to race condition when a flow inserts a MessengingEndUser and then uses it to fire a Messaging Notification. This is a race and doesn't always happen.
Fixed - Winter '21 ·Reported By 6 ·Updated 2022-02-10
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