Salesforce Known Issues
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Spring'21 - IE11 only - Can't insert URL link on Rich text editors in Classic Knowledge or apex:inputField

VisualForce , Knowledge , Spring 21

When we use Classic knowledge using IE11, we can't insert URL links on rich text field. There is the following error on IE11 dev console. ----- SCRIPT5022: SyntaxError ckeditor.js (128,472) ----- We see the same issue on Rich text editor in apex:inputField.

In Review ·Reported By 1 ·Updated 5 days ago

Feature Request: Add ability to select existing Salesforce Files for images in Lightning Knowledge articles

Content and Files , Service , Knowledge , Spring 18 , Lightning

This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator Reference: W-4428041 With Spring '18 the KI above...

In Review ·Reported By 53 ·Updated 8 days ago

Knowledge__kav object is not created on EE scratch orgs


Knowledge__kav is not getting created when hasSampleData is true in project-scratch-def.json

In Review ·Reported By 15 ·Updated 8 days ago

Knowledge article inline edit (pencil icons) show for articles that are not in draft publication status

Knowledge , Lightning

Currently it is only possible to edit and save articles that are in Draft publication status. However, inline editing or the pencil icons will show for articles that are in status outside of drafts. If user's attempt to edit a published article via inline editing for example, they will be able...

In Review ·Reported By 3 ·Updated 10 days ago

"Error! The article could not be submitted for translation because of a conflict"when submitting an article for translation


Some customers have observed that they encounter the following error when attempting to submit a specific article for translation: "Error! The article could not be submitted for translation because of a conflict" This is because of the 2 articles having the same URL name. The URL Name field has...

In Review ·Reported By 24 ·Updated 11 days ago

In Winter' 22 release, On Knowledge articles whose recordID has the 3rd character as Capital , Category and Version comparision tabs shows GACK error


After Winter 22 upgrade the knowledge articles whose record id that has the 3rd character as capital letter (i.e. kaD), tabs are showing errors 1.Data category tab , not able to save data category in article and its showing blank popup 2.Version and Version comparison tabs are throwing GACK erro...

In Review ·Reported By 6 ·Updated 11 days ago

Feature Request: List View Search is not available for Lightning Knowledge list views

Knowledge , User Interface , Lightning , Listviews

The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search However, due to the unique architecture of Lightning Knowledge it's...

In Review ·Reported By 202 ·Updated 12 days ago

Archived article cannot be deleted


Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."

In Review ·Reported By 5 ·Updated 12 days ago

Accessibility: The Article Content Component Does not Create Heading Structure for Key Fields

Knowledge , Disability and Product Accessibility

Articles created using the standard Article Content component lack heading level structure for key fields such as Details, Internal Comments and Chat Answer.

In Review ·Reported By 2 ·Updated 12 days ago

Knowledge articles fail to publish due to multiple approval processes.


ntermittently you may see publish errors when the approval process is performed multiple times. Note: When your older version goes over 10 counts, publishing with approval may fail.

In Review ·Reported By 1 ·Updated 15 days ago

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