Known Issues · Knowledge
VisualForce , Knowledge , Spring 21
When we use Classic knowledge using IE11, we can't insert URL links on rich text field. There is the following error on IE11 dev console. ----- SCRIPT5022: SyntaxError ckeditor.js (128,472) ----- We see the same issue on Rich text editor in apex:inputField.
In Review ·Reported By 1 ·Updated 5 days ago
Content and Files , Service , Knowledge , Spring 18 , Lightning
This Known Issue (KI) is a continuation of the previous one here: Images added to a Rich Text Area field on a Knowledge Article created in Lightning are visible only to the creator https://success.salesforce.com/issues_view?id=a1p3A000000mCiTQAU Reference: W-4428041 With Spring '18 the KI above...
In Review ·Reported By 53 ·Updated 8 days ago
Knowledge__kav object is not created on EE scratch orgs
Knowledge__kav is not getting created when hasSampleData is true in project-scratch-def.json
In Review ·Reported By 15 ·Updated 8 days ago
Currently it is only possible to edit and save articles that are in Draft publication status. However, inline editing or the pencil icons will show for articles that are in status outside of drafts. If user's attempt to edit a published article via inline editing for example, they will be able...
In Review ·Reported By 3 ·Updated 10 days ago
Some customers have observed that they encounter the following error when attempting to submit a specific article for translation: "Error! The article could not be submitted for translation because of a conflict" This is because of the 2 articles having the same URL name. The URL Name field has...
In Review ·Reported By 24 ·Updated 11 days ago
After Winter 22 upgrade the knowledge articles whose record id that has the 3rd character as capital letter (i.e. kaD), tabs are showing errors 1.Data category tab , not able to save data category in article and its showing blank popup 2.Version and Version comparison tabs are throwing GACK erro...
In Review ·Reported By 6 ·Updated 11 days ago
Feature Request: List View Search is not available for Lightning Knowledge list views
Knowledge , User Interface , Lightning , Listviews
The Winter '19 release included the ability to Search List Views. Reference: Find the Data You Need in a Jiffy with List View Search https://releasenotes.docs.salesforce.com/en-us/winter19/release-notes/rn_lex_search_lists.htm However, due to the unique architecture of Lightning Knowledge it's...
In Review ·Reported By 202 ·Updated 12 days ago
Archived article cannot be deleted
Archived article cannot be deleted, it fails with the error: "Article cannot be deleted because of insufficient privileges or a conflict."
In Review ·Reported By 5 ·Updated 12 days ago
Accessibility: The Article Content Component Does not Create Heading Structure for Key Fields
Knowledge , Disability and Product Accessibility
Articles created using the standard Article Content component lack heading level structure for key fields such as Details, Internal Comments and Chat Answer.
In Review ·Reported By 2 ·Updated 12 days ago
Knowledge articles fail to publish due to multiple approval processes.
ntermittently you may see publish errors when the approval process is performed multiple times. Note: When your older version goes over 10 counts, publishing with approval may fail.
In Review ·Reported By 1 ·Updated 15 days ago
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