Salesforce Known Issues
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Known Issues · High Velocity Sales

Users seeing error when viewing Call History in Dialer since Summer '21

Lightning , Summer 21 , High Velocity Sales

In Summer '21 users are seeing an error with error Id ending (1871294090) on Call History panel in Dialer.

In Review ·Reported By 4 ·Updated 2021-08-17

High Velocity Sales/Activity Capture email bounces are not recorded when NDRs in the mail body do not contain the original message id

Email Clients , Einstein Activity Capture , High Velocity Sales

With Inbox enabled, bounced emails can be tracked by viewing the Individual Engagements on an email record in Salesforce. Additionally, with High Velocity Sales, exit rules on a Sales Cadence can be enabled for either "Exit on soft bounce" or "Exit on hard bounce" which allows a prospect to exit a Sales...

In Review ·Reported By 3 ·Updated 2021-07-23

My Feed list view filters aren't working as expected

High Velocity Sales

If there are alerts in the Work Queue My Feed that are related to emails that only have BCC recipients, with no recipients in To or CC, the list view filters for My Feed may not work as expected.

Fixed - Summer '21 Patch 13.0 ·Reported By 2 ·Updated 2021-07-13

Sales Cadence with Flow and Process Builder throws Internal Salesforce Error

High Velocity Sales

Having the following setup as suggested by our article to auto assign targets to cadence throws HTTPSRequiredException when the request (to update lead) is made via bulk API. https://help.salesforce.com/articleView?id=hvs_cadences_auto_add_targets_flow.htm&type=5

In Review ·Reported By 2 ·Updated 2021-06-09

In HVS, target records in a Wait step may not proceed after emails are resheduled

High Velocity Sales

In High Velocity Sales, a target in a Wait step may not proceed if an email from a previous step in the Sales Cadence was rescheduled. Please note that this is a rare occurrence, reach out to Salesforce Support if you believe you may be impacted.

In Review ·Reported By 2 ·Updated 2021-06-09

Sales Cadences stuck in "Deleting" state

High Velocity Sales

When deleting Sales Cadences some users might find that the Sales Cadence doesn't get deleted and reflects a 'Deleted' state indefinitely. This is due to an issue with custom Rollup Summary fields on the Sales Cadence object.

In Review ·Reported By 2 ·Updated 2021-05-11

Prospect removed from Sales Cadence when emails are opened in quick succession

High Velocity Sales

In High Velocity Sales, when a prospect is advanced through a Sales Cadence with multiple Email and Email Open listening steps, if multiple emails from the Sales Cadence are opened in very quick succession by the prospect, they may be removed from the Sales Cadence.

In Review ·Reported By 1 ·Updated 2021-05-11

Email Activities will show as "Reply" or "Unopened" even though it was a Bounced email

Activities , Einstein Activity Capture , High Velocity Sales

Some Emails that get a bounce reply are being shown as: - "Unopened" in Activity Timeline - "Replied" in My Feed for the Work Queue tab - "Recipient replied" as the individual engagement This is due to our bounced email recognition patterns, which we continuously attempt to improve however some...

Fixed ·Reported By 7 ·Updated 2021-04-01

In High Velocity Sales, "My Feed" tab not visible in Work Queue

High Velocity Sales

In High Velocity Sales, My Feed is no longer visible in the Work Queue for users that could previously access it.

Fixed ·Reported By 4 ·Updated 2021-04-01

In High Velocity Sales, prospects exited to a new Sales Cadence will display 'Step 0'

High Velocity Sales

In High Velocity Sales, when a prospect exits from one Sales Cadence to another, the Sales Engagements step card may display 'Step 0'. When the Sales Cadence Targets related list on the Sales Cadence is viewed, these prospects will have a blank Step Name. This behavior is intermittent and does not affect...

Fixed - Summer '21 ·Reported By 2 ·Updated 2021-03-23

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