Salesforce Known Issues
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Known Issues · Field Service

Unable to rename 'Service Note' field on Service Appointment object

Field Service

Unable to rename Service Note field on Service Appointment object from Setup ->Rename Tabs and Labels

In Review ·Reported By 3 ·Updated 6 days ago

[FSL] Cannot edit event 'Subject' of type Service Appointment when the Service Appointment parent record is not WO or WOLI

Field Service

When we try to change the Event 'Subject' of the Service Appointment with the parent record Lead we are getting an error. Actual Result: FSL.TR004_Event_BeforeUpdate: execution of AfterUpdate caused by: System.NullPointerException: Attempt to de-reference a null object Class.FSL.SalesforceCalendarEvents_Utils.UpdateServicesFromCalendarEvent:...

In Review ·Reported By 3 ·Updated 6 days ago

CheckRules is sometimes ending up with "Apex Max CPU time exceptions" when using shifts and multiple secondary calendars

Field Service

When loading the Gantt with one resource that has both shifts and secondary STMs, the result might be getting an Apex CPU time exception regardless of the dataset size you have loaded. The reason is that the code is creating wrong time intervals (under the CalendarUtils.cls flow), and end up getting...

In Review ·Reported By 2 ·Updated 6 days ago

Aerial still being used when p2p enabled.

Field Service

Aerial is still being used when p2p is enabled. In-Day optimization is being run every two hours. When this happens, Service appointment travel calculation is updated to Aerial instead of Predictive which is causing changes in travel Times and violations due to overlaps. The customer wants to avoid changing...

In Review ·Reported By 2 ·Updated 6 days ago

Dispatched Service Appointments are not shared with external users

Field Service

When the Default Internal Access is "Public Read Write" for Service Appointment and the Default External is "Private" or "Public Read Only", then Dispatched Service Appointments are not shared with external users (eg: community users).

In Review ·Reported By 12 ·Updated 7 days ago

Field Service mobile app crashes on Android for some users

Mobile , Field Service

Some Android users may experience an app crash in the Salesforce Field Service app in version 230.

In Review ·Reported By 4 ·Updated 8 days ago

Data Integration rules for Lightning Scheduler are missing even with licenses provisioned

Field Service , Financial Services Cloud

Data Integration Rules for Field Service are needed in order to utilize the Lightning Scheduler product. Some orgs may notice that after purchasing the licenses for this, the geocodes are not displaying via setup.

In Review ·Reported By 0 ·Updated 8 days ago

Display text hyperlink URL's are not working in the FSL Mobile App

Mobile , Field Service

FSL mobile flow's created through the new Flow Builder that have display text elements with hyperlink urls are not rendering the links properly. The links are unclickable and do not correctly redirect to their specified source. Flows created from the Cloud Flow Designer are working fine. - Expected...

In Review ·Reported By 39 ·Updated 13 days ago

Sort order of Service Territories display in lightning scheduler is not consistent with the distance

Field Service , Summer 21

Sort order of Service Territories display in the scheduler is not maintaining the ascending order of the distances

In Review ·Reported By 6 ·Updated 13 days ago

SFS Android App Users Can't Consume Fractional Product Item Quantities

Mobile , Field Service

SFS Android App version 234.0.1 will not save a Product Item Quantity value of .5. In previous versions of the application, you could select the quantity of .5 and save that value. In version 234.0.1, Users will see the quantity auto-correct to 1 if .5 is typed.

In Review ·Reported By 2 ·Updated 13 days ago

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