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Known Issues · Einstein Bots

Dialog opened metric in the report show inaccurate value.

Einstein Bots

Dialog opened metric in the report created leveraging object 'Conversation Definition Dialog Daily Metrics' shows inaccurate value.

In Review ·Reported By 2 ·Updated 10 days ago

Einstein chat bots not recognizing money units like 'cent' & '£'

Einstein Bots

Einstein Bots aren't supporting currency units like 'cent' & '£' on chat conversation. When end-user typer money units like 'cent' & '£', the bot will not recognize these units and throw exception like, Exception when getting ELU insights: org.joda.money.IllegalCurrencyException: Unknown currency...

In Review ·Reported By 17 ·Updated 13 days ago

Embedded Service Queue Position component is not displayed

Einstein Bots

Intermittently, the Queue position will not be displayed when Bot transfers the request to an agent.

In Review ·Reported By 7 ·Updated 14 days ago

Able to select intent disabled dialogs when reclassifying utterances

Einstein Bots , Winter 22

Able to select intent disabled dialogs when reclassifying utterances.

In Review ·Reported By 1 ·Updated 15 days ago

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

Einstein Bots

Einstein Bot Flow fails only for the first time in a day due to "SocketTimeoutException".

In Review ·Reported By 9 ·Updated 19 days ago

Transfer from Chatbot to agent in Embedded chat widget intermittently doesn't show message "We are transferring your chat to another agent"

Service , Einstein Bots

Intermittently, when chat is being transferred from chatbot to agent, the Embedded chat widget does not show footer message containing "We are transferring your chat to another agent"

In Review ·Reported By 3 ·Updated 19 days ago

When using a chatbot within a Community and the page is refreshed, bot avatar and last bot message are not aligned.

Live Agent , Communities , Omni-Channel , Einstein Bots

When using a chatbot within a Community and the page is refreshed, bot avatar and last bot message are not aligned. Actual Behavior: The avatar is displaying at the top-left with respect to the message and the message slides to the right. Expected Behaviour: Avatar should display on the bottom-left...

In Review ·Reported By 10 ·Updated 20 days ago

Einstein bot returns a system error when the input contains "Through [Any number] " is entered as Utterance

Live Agent , Service Cloud Console , Einstein Bots

Einstein bot returns a system error when the string “ THROUGH [any number]" is entered as Utterance. In Event Log, following error is displayed. Exception when getting ELU insights: java.time.format.DateTimeParseException: Text '' could not be parsed at index 0 . This is because the Bot detects ...

In Review ·Reported By 7 ·Updated 20 days ago

Phone Number system entity in Einstein Bots does not work as intended

Einstein Bots

Starting Winter '22, a phone number system entity has been introduced as a data type for chatbot dialogs. Bot admins can use this as a way to have chasitors enter phone numbers and have it validated and sanitized out of the box. But using this entity, even in a happy path/hello world scenario results...

In Review ·Reported By 9 ·Updated 22 days ago

Refreshing page after transfer to agent shows "We're transferring your chat to another agent" resulting in the bot to spin indefinitely

Einstein Bots

Refreshing page after transfer to agent returns no agents available, will result in page showing "We're transferring your chat to another agent"; "You're Up Next". Resulting in the chat users stuck in an indefinite state.

In Review ·Reported By 4 ·Updated 26 days ago

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