Salesforce Known Issues
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Known Issues · B2B Commerce

Effective Account carts created by CSR Flow contain incorrect EffectiveAccountId__c values after switching between contacts

B2B Commerce

The EffectiveAccountId__c field on a CC Cart record sometimes contains an incorrect value when using CSR Flow.

In Review ·Reported By 3 ·Updated 2021-01-14

Discounts are applied inconsistently when a coupon has a Spec set as the Target

B2B Commerce

Coupons created that have Spec set as a Target apply discounts inconsistently in the Cart. The discounted amount and the quantity change based on the contents of the Cart, instead of honoring the criteria set for those coupons.

No Fix ·Reported By 1 ·Updated 2020-12-04

Users without Modify All Data unable to publish a web store in Experience Builder

Communities , B2B Commerce

Users that have Community Admin perms (Create and Setup Communities) but not Modify All Data encounter an error when attempting to publish in Experience Builder for B2B Commerce Communities.

Fixed - Spring '21 ·Reported By 2 ·Updated 2020-12-02

Cybersource Market Template 1.4 - 3D Secure credit card can cause issues with subscription orders

B2B Commerce

Cybersource with 3D Secure can be put in a state where subscriptions will generate orders, but the payments will not be captured. This impacts when a saved hybrid (chip) credit card that has not been used for a payment/transaction before is selected to update the payment method for existing subscrip...

No Fix ·Reported By 0 ·Updated 2020-11-10

Renaming a cart from the My Account page fails without any notification

B2B Commerce

From the My Account page, entering a new cart name that exceeds 255 characters fails silently.

Fixed in version CCRZ-4.13 ·Reported By 0 ·Updated 2020-10-26

Price evaluation for large size price books promotion is not happening within threshold limit

B2B Commerce

- In case of large size price book promotions, discount calculation while evaluating promotion is exceeding 5 seconds. - getLimitedPricebook method is exceeding the threshold limits.

Fixed in version 20.10 Preview ·Reported By 0 ·Updated 2020-09-22

ccrz.CCCatSiteMap Visualforce page returns a Null Pointer Exception with large number of price lists available to the guest user

B2B Commerce

Attempting to dereference the null object exception prevents the category site map from returning any URLs.

In Review ·Reported By 2 ·Updated 2020-09-17

User can't complete checkout if their contact's account is modified after creating a cart

B2B Commerce

If a user creates a cart but doesn't check out, and then becomes associated with a new account, the user can't complete checkout with the same cart.

No Fix ·Reported By 1 ·Updated 2020-09-02

Storefront does not support attached images on CC Products with file type "File"

B2B Commerce

When using the B2B Commerce Managed Package, CC Product Media with type Attachment will not show up in the storefront when using Lightning Experience or Salesforce Files to upload images.

Fixed in version Knowledge Article published: ·Reported By 8 ·Updated 2020-08-21

Cybersource AVS check failure when using CyberSource 2.1 processor in Order Management.

B2B Commerce

We have discovered an issue with Sale transactions failing using Cybersource 2.1 and Order Management. During Investigation we found out transactions are failing due to the AVS flag being transmitted without an option to disable. During discussion with CyberSource support we came to the conclusion...

In Review ·Reported By 0 ·Updated 2020-08-12

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