Salesforce Known Issues
Trailblazer Community

"Insufficient access rights on cross-reference id" when attempting to update case records.

Omni-Channel , Summer 21

Some customers may have observed that they see the following error when attempting to update a case record in either sandbox or Production: Insufficient Privileges You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your...

Scheduled - Winter '23 ·Reported By 15 ·Updated Today

Sandbox listings for clones where the source is changed between refreshes become no longer visible.

Sandbox , Summer 22

When refreshing an existing clone sandbox if the source of the sandbox is changed the listing will disappear when the refresh completes. The new sandbox will still exist and be able to be logged into.

Scheduled - Summer '22 Patch 12.0 ·Reported By 11 ·Updated Today

Subscription to Analytics Lens failing with error "Lens not found" even though Lens is available

Einstein Analytics - Dashboards/Lenses

When trying to access the Subscription tab from any lens or dashboard you may receiving error - "Lens not found: <Lens Name> for SAQL lens." Example error message: Lens not found: Explore Opportunities (SAQL) Note: “Explore Opportunities (SAQL)” is a lens name.

Scheduled - Summer '22 Patch 12.0 ·Reported By 5 ·Updated Today

Unable to disable “Show gap to quota and pipeline coverage”

Attempting to disable “Show gap to quota and pipeline coverage” returns the following error: "Error saving quota values. Try again later."

Scheduled - Summer '22 Patch 11.0 ·Reported By 6 ·Updated Yesterday

Information icon shows "Overdue Task" incorrectly for Future Tasks

User Interface , Summer 22

On the Task List View the information icon (i) or "Overdue Task" is showing on the Task records that are not overdue.

Scheduled - Summer '22 Patch 11.0 ·Reported By 31 ·Updated 3 days ago

Post Summer'22 release, Report charts in Visual Force Pages giving EclairNG js not defined error

VisualForce , Communities , Summer 22

Post Summer'22 release, Report charts are not working in Visual Force Pages while accessing them in Community base Urls with the EclairNG js not defined error.

Scheduled - Winter '23 ·Reported By 12 ·Updated 2 days ago

Error on incoming voice call while using Deskphone

Service Cloud Voice

This error started after the Summer '22 release. When agents use Desk Phone and a call comes in, instead of opening a Voice Call record the agents are getting an error popup with Error details displayed on their screen. After the call, they can hang up, but Salesforce still appears to be connected to...

Scheduled - Winter '23 ·Reported By 11 ·Updated 2 days ago

Unable to Generate a Temporary Identity Verification Code from within a list view


Attempting to Generate a Temporary Identity Verification Code for 2FA use from within a User list view receives an error indicating "You don't have access to this record. Ask your administrator for help or to request access."

Scheduled - Winter '23 ·Reported By 4 ·Updated Yesterday

In some cases of slow internet speeds or custom tabs backed by custom objects, quickly double clicking the workspace tab will cause a gack.


Customers are getting following internal error while they double-click on workspace tab: [Gack on: v236.12.1]'[Lightning-JS-Gack] (-104710123) one:auraContainer$controller$onPageReferenceChanged error: Action failed: one:auraContainer$controller$onPageReferenceChanged [Cannot read properties of undefined...

Scheduled - Winter '23 ·Reported By 2 ·Updated Today

[CRMA] Data Refreshed, Last Viewed, Last Modified columns for CRMA assets while browsing all items in Analytics Studio have incorrect values

Einstein Analytics - Dashboards/Lenses

When browsing All Items in Analytics Studio, the "Data Refreshed/Last Viewed /Last Modified On/ Created On columns many CRMA dashboards, datasets, and lenses have values like in "3 weeks" on UI.

Scheduled - Summer '22 Patch 11.0 ·Reported By 3 ·Updated Yesterday

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